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How to improve customer service in the digital world

Service Untitled

The conversion had been going on since 2008, and Wells Fargo promised to become more environmentally friendly and use less paper and forms. They also promised to have more in-house personnel to assist customers and to become more efficient. Train customer service agents better. photo by: prayitno.

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The Customer Is Always Right!

The Small Business Blog

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0

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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

Ask corporations – often they have training courses or accreditation for their products. Look online for affordable web-based courses If you have additional tips, please share them in the comments section. Melanie Said on November 12th, 2009 at 11:37 pm I have had great success with some free online courses.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

I sent a very shrewd employee on the floor one-year course internet marketing, he later taught by weekly seminars the whole company, the result is excellent Leave a Reply I would love to hear from you, please let me know what your take on my blog post is. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

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Top 5 Basic Advertising Tips

The Small Business Blog

This may not work and of course you are not guaranteed of a positive review but at least the advertising team will advise the editorial team of your advertising activities and this will create synergy across both activities. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

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What To Do If You Lose Your Job! | THE SMALL BUSINESS BLOG

The Small Business Blog

by Stefan Töpfer on Dec 29, 2008 These days many ask, what to do if you lose your job? Of course you’ll need a skill in order to do this, and the knowledge to market yourself. What To Do If You Lose Your Job! In my opinion running a small business is THE essential financial survival tool these days. — ST.

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Entrepreneurship live and kicking! | THE SMALL BUSINESS BLOG

The Small Business Blog

by Stefan Töpfer on Mar 20, 2008 I always enjoy the opportunity to meet entrepreneurs out in the field, during speaking engagements, trade-shows and other events. During the course of the day I listened to 16 business plans, I was supposed to be a bank manager (!) Entrepreneurship live and kicking! The event was held in the St.

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