Make or Break Moments
JANUARY 4, 2010
Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field. As the confidence increases a wiser, more informed and perhaps cautious consumer is now looking for ways that banks can help them save and be more effective with their hard earned dollars.
Make or Break Moments
FEBRUARY 8, 2010
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Make or Break Moments
MAY 11, 2010
I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction.
The Small Business Blog
NOVEMBER 2, 2009
Business cuts back on training and hours in bid to hang onto staff : A new survey by the Australian Industry Group has revealed that a third of companies are planning to cut their training budgets in the next 12 months, as entrepreneurs fight… India Inc’s business confidence surges, says CII : The business confidence of India Inc.
The Small Business Blog
DECEMBER 14, 2009
Canadian small business confidence slowly improving : Small business confidence in the Canadian economy is improving but it suggests that although the recovery is proceeding its pace is gradual. Businesses in Newfoundland & Labrador, New Brunswick, British Columbia and Alberta are the most optimistic for the coming year.
Service Untitled
DECEMBER 27, 2010
Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially. photo credit: MoritzBarcelona. At a local.
The Small Business Blog
SEPTEMBER 19, 2009
Improvisational comedy confidence-building exercises. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! A premium hotline providing legal advice.
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