Make or Break Moments

JULY 1, 2010

So I was recently befuddled when I received this lovely recommendation after giving a presentation at Podcamp Ohio : “I attended one of Deborah’s speaking sessions and she is amazing! In fact, I’m not a very gracious “getter.&#

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 28, 2010

“We compile photos and stories into a book that you can present to your aging loved one, kind of a ‘this is your life’ keepsake. Is this a prank? Is this my brother? I’m thinking back over his name – did I recognize it? He continues. We find they like it a lot.&# HYSTERICAL LAUGHTER. I said “okaaaaaay.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

SEPTEMBER 3, 2010

Yesterday my daughter and I went shopping for a birthday present. The jewelry is fun and flirty and affordable. Although it is amazing how quickly the bill can exceed $40!

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. They led us through an exercise where we broke into smaller groups to brain storm ideas that would help the young women of today be prepared for success in their adulthood.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. On a personal front, my son is facing the consequences of his actions today and I’m awaiting news. So I focus on work. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

In our classes, we always stress presenting a product that will bring value to the customer. Reading your post reminds me of what we deliver at the company I work for. The truth being, is that all customers, just like you and I, want to buy something that we will truly benefit from.

Customer Service 100

Customer Service 2009 2008 2010 100

Tips From T. Marie

AUGUST 19, 2011

Cell phones now seem to function less as actual phones and more as computers, calendars, and entertainment. This article from 2008 states that Nielsen Mobile of the Nielsen Company reported the average mobile user sends 357 text messages to 204 voice calls (incoming or outgoing). It may be unfair, but it is not unusual.

Social Media 100

Social Media Phones Staples Facebook 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. Looking ahead on your bosss calendar will be important so that you can put the appropriate information in the folder.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Loosely Speaking

OCTOBER 14, 2009

8 years as a middle school science teacher prior to my present career has, I hope, informed some of the household practices we have always adhered to: no paper towels or plates, no tissues (we use cloth hankies), no disposable diapers, and composting wherever we have lived. What can an individual do about climate change?

2009 100

2009 2004 2008 Policies 100

Loosely Speaking

JANUARY 13, 2009

Social networking became the trendiest way to stay connected in 2008. Tuesday, January 13, 2009 at 11:22 am // By: ktcosmos // Category: Business Strategies/Perspectives , Family Life While many Virtual Assistants already do offer these services, some VAs and clients may actually be wondering, SHOULD they? Its just important to stay in touch.

Networking 100

Networking Social Media 2009 Twitter 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Some people in the office were trying to get the remote working as we had a PowerPoint presentation coming up and were calling it things like remote thingy , remote slide clicker, wireless mouse so I finally asked, "Does anyone know what the official name for that thing is?" It's called a Presentation Remote. Thanks Patty.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

APRIL 5, 2010

That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. So what can you do when your boss is ruining your perfectly scheduled calendar? Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 20, 2009

I was in a workshop today on presentation skills and one of the things they had us do was present something to the group while they filmed us. Other than the extra work I need to do at the gym to tone up and trim down, I saw some good qualities as well and it was helpful to see myself present. Thanks Anonymous for sharing.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

The Small Business Blog

OCTOBER 2, 2007

Töpfer presents THE SMALL BUSINESS BLOG: Work-Life Balance 2.0 Töpfer presents THE SMALL BUSINESS BLOG » Blog Archive » Work-Life Balance 2.0 Töpfer presents THE SMALL BUSINESS BLOG » Blog Archive » Work-Life Balance 2.0 Töpfer presents THE SMALL BUSINESS BLOG » Blog Archive » Work-Life Balance 2.0

2007 100

2007 2008 2009 2010 100

Laughing all the Way to Work

JUNE 14, 2009

My favourite to-do list is a calendar timeline so I can see at a glance where I am at and what I need to do to get there. It is simply using an on-line calendar with space on each day to enter what needs to be done. To generate a calendar in Word 2007, click on the Office Button (in the top left-hand corner). No surprises!

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. State the purpose of the meeting in the calendar appointment as well as who will be at the meeting (i.e. Enter it in calendar. Business Writing Guidelines for 2008 C or cc or copy? Meeting with Mr. Brown and Ms.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

OCTOBER 10, 2008

© Copyright Patricia Robb 2010 10 October, 2008 Working for the Disorganized. If that is not happening, schedule yourself in their calendar. Keep up to date on their calendar and look ahead to see what is coming up and what your boss might need to prepare for that. Lets enjoy our day together.© 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

JANUARY 1, 2009

As we head into the New Year it will be easy to forget and put 2008 instead of 2009. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Minute taking made easier.

Time Zones 100

Time Zones 2009 IAAP 2008 100

Laughing all the Way to Work

DECEMBER 12, 2009

INCOMING MAIL: As with e-mail, you should read the letter to see if there are any action items for your boss (or yourself) and diarize them or put the appropriate dates in the calendar. Some organizations like you to list the attachments, i.e. Enclosure: 2008 Annual Report. MAIL LOG: Keep a log of mail that comes in and goes out.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

JULY 1, 2010

If you are the presenter you have to study and know your subject well which helps you to be more confident in what you know and you also gain experience in making presentations which can help you in your career. Business Writing Guidelines for 2008 C or cc or copy? Lunch n learns are also a good way to learn from each other.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

If it is a big project I use a calendar and write down all my required to-dos on the dates I need to get them done to make my deadline. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 19, 2009

Once a date is finalized I put it in my bosss calendar and confirm the meeting with the other participants. Another benefit to writing it down is if your boss asks you to cancel it or to quickly tell you when the meeting is, you can look at the sheet rather than trying to search for it in your calendar. Minute taking made easier.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 10, 2008

© Copyright Patricia Robb 2010 10 November, 2008 We have a winner! I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Lets enjoy our day together.© Congratulations Tammy!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 9, 2008

© Copyright Patricia Robb 2010 9 November, 2008 Contest! I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Lets enjoy our day together.© I am remiss.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 8, 2009

How you present yourself and what you wear to the office can help how you feel about what you are doing. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 17, 2008

© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right? Americanfolder.com Custservice@Americanfolder.com December 18, 2008 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones Filing IAAP 2008 100

Laughing all the Way to Work

JUNE 27, 2009

I went to a writing workshop and the woman who was presenting said that comedians are only as funny as their writers. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Minute taking made easier. Dealing in real time. When your voicemail goes awry. The importance of having someone to talk to Psst!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. What could be more perfect? You won’t believe what they’re offering! Easy-To-Implement System for Designing and Building a Winning WordPress Blog Site.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. What could be more perfect? You won’t believe what they’re offering! Easy-To-Implement System for Designing and Building a Winning WordPress Blog Site.

2010 100

2010 Training Skills Social Media 100

Laughing all the Way to Work

DECEMBER 28, 2009

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Minute taking made easier. Dealing in real time. When your voicemail goes awry. The importance of having someone to talk to Psst!

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JANUARY 31, 2010

The art of saying thank you can sometimes get lost in our busyness, but here are some examples of times it would be nice to send a card from work: To thank presenters who speak at your workplace. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 14, 2008

© Copyright Patricia Robb 2010 14 October, 2008 October 15th, Blog Action Day: Poverty I am participating in Blog Action Day and the theme this year is Poverty. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Dealing in real time.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 4, 2008

© Copyright Patricia Robb 2010 4 October, 2008 Kings and Queens of the Office A friend was telling me about an Executive Assistant who has taken on a superior attitude at work and seems to think she is the Queen, looking down her nose on all her subjects, the other assistants. Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

© Copyright Patricia Robb 2010 29 September, 2008 Cystic Fibrosis Hello Readers, My great nephew Owen has recently been diagnosed with Cystic Fibrosis. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 31, 2009

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Minute taking made easier. Dealing in real time. When your voicemail goes awry. Introducing Goo. Getting your foot in the door.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100