The Small Business Blog

NOVEMBER 4, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ask me your small business questions, I will answer them ASAP. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk — ST.

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The Small Business Blog

FEBRUARY 7, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk On-Demand Small Business Infrastructure™ allows you to run your business online. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

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Service Untitled

FEBRUARY 17, 2011

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

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Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Make or Break Moments

JULY 28, 2010

Tags: building relationships , make or break moments , sales approach Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

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Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

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Make or Break Moments

JANUARY 20, 2010

I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&# We need to do the same thing with our customers. Customer complaints are another great place to look for patterns. She was looking for patterns.

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Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. Tags: Learned Owl , local community , serving the community Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. So I call the local bookstore, The Learned Owl.

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Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. As this piece ( [link] ) suggests, services helps keep those new customers coming back for more.

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

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Professional Assistant Blog

SEPTEMBER 9, 2008

Home About Me Advertise How to Lose a Customer and a Few More! By The Professional Assistant on Tuesday, September 09, 2008 Filed Under: Client Service D o you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Providing excellent customer service is crucial.

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Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# I had experience. Words People Read.&# “Nope.

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The Small Business Blog

AUGUST 8, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Sales Tips for Small Business by Stefan Töpfer on Aug 09, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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The Small Business Blog

JUNE 26, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Community for small business outsourcing and cost control. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

MAY 23, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Ways of Maintaining Virtual Relationships by Stefan Töpfer on May 24, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Small Business Blog

MAY 18, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The Customer Is Always Right! At WinWeb.com our aim is to remain focused on the customer at all time, customer service, customer experience and how the customer feels.

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The Small Business Blog

MARCH 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Small Business Blog

JUNE 18, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

FEBRUARY 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Hiring New Employees by Stefan Töpfer on Feb 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Small Business Blog

MAY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 7 Comments » | Trackback | Share This 7 Responses to “ What’s Your Business Personality? &# Glen Feechan Said on May 14th, 2010 at 1:08 pm Great article and so true.

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The Small Business Blog

JULY 30, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. John Needs YOU!

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The Small Business Blog

JUNE 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Your customer service must be top-notch. David Said on June 18th, 2010 at 7:17 am These all good tips. Janneth Said on June 19th, 2010 at 4:43 am Great info.

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The Small Business Blog

JULY 23, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Small Business Bootstrapping How to start your own small business with no or little money. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

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The Small Business Blog

AUGUST 6, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Sales Tips for Small Business » « Previous Entries This entry was posted on Saturday, August 7th, 2010 at 7:32 am and is filed under Pitch of the Week , WinWeb.

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The Small Business Blog

JULY 30, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Avoiding Employment Lawsuits » « Previous Entries This entry was posted on Saturday, July 31st, 2010 at 7:30 am and is filed under Pitch of the Week , WinWeb.

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The Small Business Blog

JULY 16, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Outsourcing Options For Small Business Focus on your business, timeshare professionals. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 18, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Concentrate on your business, not your office. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk Digg Furl Netscape Yahoo!

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The Small Business Blog

MAY 28, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb Pitch of the Week – Lily Waring Intimates by Stefan Töpfer on May 29, 2010 WinWeb ’s Pitch of the Week winner this week is Kat Waring, the owner of Lily Waring Intimates.

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The Small Business Blog

JUNE 11, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk On-Demand Small Business Infrastructure™ allows you to run your business online. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JUNE 4, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb Pitch of the Week – Direct Sitters by Stefan Töpfer on Jun 05, 2010 WinWeb ’s Pitch of the Week winner this week is Marcus Simpson, the owner of Direct Sitters.

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