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OCTOBER 8, 2010

The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford. Then comes the perks of loyalty; there is a greater resale value down the road, and stronger negotiating powers with the manufacturer. They may or may not return, however loyal customers consistently come back.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

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APRIL 5, 2010

It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc. The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

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JULY 15, 2010

Expressive : Spontaneous, good negotiator,and learns by doing. “As I was getting out my business card, I asked Jane if there was ‘anything else’ concerning her about purchasing the carpet. . - Analytical : Introverted, project driven, and makes decisions based on facts.

Customer Service 40

Customer Service Interviewing Training Expenses 40