Office Dynamics

JULY 9, 2014

Twitter was founded March 21, 2006. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. Many of the early adopters have years of tweets and relationships built on this communication platform.

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Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace. Therefore, it’s relevant.

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SEPTEMBER 13, 2010

a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

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NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

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JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. If an employee perceives something is wrong, that is their reality.

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SEPTEMBER 8, 2010

From the top senior levels, management is obligated to show they care about employees. With those thoughts in mind, shouldn’t senior management work on motivating factors to help employees maintain their business loyalty and commitment? Let’s start with the negatives. Eliminate the unknown for employees.

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OCTOBER 29, 2010

The top three companies make their employees feel like the workplace is an extension of home; being treated like members of a large family. In a recent interview with Doria Camaraza , Senior Vice President and General Manager of Fort Lauderdale Service Center for American Express, Ms.

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