Small Business Labs

FEBRUARY 9, 2012

Mail, as we know it is a wonderful story from USA Today on the end of a great American traditional the postal service calls "the mail moment"   This moment occurs when we collect, sort and open our mail - and do so with a bit of excitement and anticipation. I've always liked the Postal Service.

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NOVEMBER 10, 2010

Joe goes on forums and social media and puts out negative reviews. Customized systems need to be in place to review these sites, get in touch with the customer and notify the organization to come up with an acceptable resolution between company and customer. photo credit: Taylor Burnes. Nexus One Phone Support I love Google.

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JULY 7, 2010

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

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Laughing all the Way to Work

SEPTEMBER 18, 2009

.© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca

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Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. If I did want it, then they sent me an e-mail reminder asking me if I wanted to sign up. It was easy and I got the benefit of trying the service before signing up.

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