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15 social media and technology trends for 2015

Practically Perfect PA

LinkedIn can and should be used as a resource for training, particularly for assistants who are not included in their organisation’s training budget. Our mobile phones are already an integral part of our lives but in 2015 o ver 3 billion people will only access the internet by phone next year. Mobile ready.

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Telecommuting: The New Green Business

Small Business CEO

A study done by Staples Advantage showed that 54% of businesses that have employees who telecommute say that it has led to a recognizable increase in productivity. A study by Staples Advantages showed that 59% of companies do not properly backup data from telecommuters’ computers. Tips for Effective Telecommuting Strategies.

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Answering Reader Mail: Creating a Good Relationship with Other Assistants

Musings of a High-Level Executive Assistant

Also respect that they are also busy and may not be able to hold your hand past the initial training period. On the outer edges of my desk, I place extra pens, pencils, highlighters, ruler, scissors, tape, tissue, stapler, Post-it notes, staple remover, lotion, hand sanitizer, and an extra phone if possible.

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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

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Best Business Technology for Small Businesses & Their Owners (28 ideas from them to you!)

Stephanie LH Calahan

" That is what I heard from her as we were talking on the phone.              Peter Coombs FRONTLINE Training & Consulting. Record Your Phone Calls Like A Pro. This unit goes between your handset and the phone base with an input for your computer or recorder.   OK! 

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The pronouns you use can reveal a lot about where your head is

Laughing all the Way to Work

Put it on paper - If there is an overlap and you get time with the new person to train and orient them that would be the ideal situation, but that doesn't usually happen. It is my junk drawer with clips and staples and just about anything I might need during the day. Write down instructions and things you think they will need to know.

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Are You Putting Off Having a Baby in This Bad Job Market?

On The Job

And yet, thousands of pregnant women go to work every day, giving the job 100 percent, even if they feel like crap and raging hormones have them considering stapling a co-worker to the wall. I spend all day on the phone and dealing with customers," she says. Train your replacement early." • Stay connected. "In

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