article thumbnail

Backstage Capital Is Funding Startups by Underestimated Entrepreneurs

Success

Working for Verizon Ventures, Pitts learned about Hamilton’s startup and met with her, thinking the fledgling company would be a perfect match for Verizon’s strategic focus on diversity. That didn’t work out, but in August 2017, Pitts left Verizon to become Hamilton’s full-time partner.

Verizon 279
article thumbnail

Measuring the Impact of Social Media

Customers Rock!

Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities. Sanuk is another example.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

article thumbnail

Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception.

Verizon 40