Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

Joan’s necklace was a very special piece purchased as a gift from her late husband, Dave. We aren’t sure where it was purchased or who produced it. This is a replay of the free webinar offered June 2016 titled Revolutionary Insights Into Self-Leadership (for administrative professionals). Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea! After all, leaders are the people we work for, right?

My Coworkers Appear Frustrated with My Disability

Office Dynamics

I recently purchased new hearing aids (not always an option) that have three settings. Admin Assistant Training Admin Tips Attitude Career Management Communication Skills Etiquette Interpersonal Skills mistakes at work Problem Solving business management dail co-workers different abilities discussions frustrations at work hearing Q&AIt’s just a common, minor handicap–so why does it frustrate staff so much?

2015 131
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Our Totally Free Thank You Gift

Office Dynamics

Purchase price: $1,495. BONUS GIFT 2 : Purchase 2014 Annual Conference for Administrative Excellence On Demand and receive the book bundle, Become An Inner Circle Assistant and Underneath It All , free. Purchase price: $149. BONUS GIFT 3 : Purchase book bundle set, Become An Inner Circle Assistant and Underneath It All for the discounted price of $20 plus shipping and handling. Purchase price: $20.

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Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service. Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty?

Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio. I think we all have been in a position when we just didn’t want the item we purchased, but at times have been forced to lie when returning it.

Service Untitled» Blog Archive » Customer feedback gets personal

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Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » How to diffuse an angry customer

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Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. Service Untitled The blog about customer service and the customer service experience.

Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

And email etiquette is a big deal, so always use complete sentences, etc., Why not purchase a ticket to their next training call, or product they’re launching? Be creative in your expressions of gratitude – send personal notes, give discounts on future purchases, and send thoughtfully chosen gifts to your most important accounts. by Donna Toothaker. As a small business owner, you focus a lot on marketing your business. It’s critical, right?

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Productive Networking: 22 Ideas to Organize Business Cards for Effective Followup

Stephanie LH Calahan

Thanks to Peter Coombs of FRONTLINE Training & Consulting. If I meet someone at an event or training session and obtain their business card, I jot down something about that person or the conversation we had to trigger my memory next time I look them up. Before I leave the networking event - even in the car or on the train -- I jot notes on the back of the card about each person, the date & where we met, what we talked about, which free LinkedIn articles to send them.

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Service Untitled» Blog Archive » Mixing rewards and incentives eat.

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I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. If I did, I would be entitled to an immediate 20% discount off of my first purchase. I think companies need to see the difference based on a consumer’s purchasing power. Reward programs instrumental for customer loyalty Consumers are definitely making wiser purchases than they did years.

Service Untitled» Blog Archive » Customer loyalty needed to.

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Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » Credit cards offer extra customer.

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Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. This works out to a 2% rebate, and if I use the card to purchase all my merchandise at Nordstrom, it comes out to a 4% rebate. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance.

Service Untitled» Blog Archive » Publix on top of American.

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If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&# Better trained employees take a personal interest in the business and the customers. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » Use social CRM to improve.

Service Untitled

For instance, I have a Keurig coffee maker which I find incredible, yet I was not the purchaser. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » How to use a customer.

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To show our appreciation, at the end of this short survey, a coupon for a 20% discount is attached to be used towards your next purchase. How frequently have you purchased our products or used our services? Service Untitled The blog about customer service and the customer service experience.

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Service Untitled» Blog Archive » Little things make a difference.

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On a recent exchange of a garment I had purchased where the zipper stuck the first time I wore the skirt, the store was gracious enough to replace the garment with another one even though I had made &# a final purchase, no returns please.&# Service Untitled The blog about customer service and the customer service experience.

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Service Untitled» Blog Archive » Book Review: Four Seasons – The.

Service Untitled

The book offers excellent advice on training to help employees realize the importance of consistently amazing customer service. Pros : The book provides a great personal story of a man who started out with little money and no training. Interested : You can purchase this book from Amazon.com for $19.77 Service Untitled The blog about customer service and the customer service experience.

2010 44

Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

3 Responses to “B&H Customer Service&# Tim Sanchez said: Mar 22, 10 at 11:05 am My dad recently purchased a new DSLR camera from B&H. He shopped price, which B&H was competitive with, but he ultimately purchased from them because of their excellent customer service record. A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry.

Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet. I’ve always had quality service from the Toyota Service Department I frequent for my oil changes, and if I’m ever in the market again to purchase another vehicle, it will ONLY be a Toyota! Service Untitled The blog about customer service and the customer service experience.

2010 42

Oh where or where is my password?

Laughing all the Way to Work

I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. I just make a note for each account whether it's our purchasing page, our network software products, or websites i need to access for various reasons and put my user name and password on the note as well as the website address.

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The Advertising Game

Laughing all the Way to Work

I know I am dating myself with this ad, but advertising does influence our decisions on what we purchase. I want to know that there will be a person I can speak to if I cant complete the order myself or if I have questions after the purchase. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

2009 100

Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » Customer focus customizes Rite.

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Everyone has had the experience of walking into a store with a list of what they wanted to purchase, and upon entering the store had been so overwhelmed by confusing layouts and designs of the store, they quickly got discouraged. Service Untitled The blog about customer service and the customer service experience.

Meetings Plus: Taking them offline

Laughing all the Way to Work

Once the date and location is finalized, if it requires flight and hotel, then I put a travel sheet on top of the meeting sheet and start to go through that checklist to see what I need to do, from getting the passport ready, contacting the travel agent and arranging for a purchase order, etc. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

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Service Untitled» Blog Archive » Starbucks kicks customers out in.

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How to diffuse an angry customer A friend of mine purchased a pair of shoes from. Service Untitled The blog about customer service and the customer service experience.

2010 42

Service Untitled» Blog Archive » Impact of poor customer service.

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When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » Interview with John Falcone of.

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We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers. The customer of today turns to these vehicles in his research prior to the purchase. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled» Blog Archive » Minimum Service Charges

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The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Book Review: The Retail Doctor’s Guide to Growing Your Business Cheryl July 16, 2010 Book Reviews , Customer Satisfaction , Customer Service , Employees , Hiring & Training , Interviews No Comments I just finished reading The Retail Doctor’s Guide to Growing Your Business - A Step-By-Step Approach to Quickly Diagnose, Treat, and Cure written by Bob Phibbs.

2010 40