Sat.Apr 28, 2012 - Fri.May 04, 2012

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia!

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14 Action Inducing Lessons from Benjamin Franklin

Dumb Little Man

Benjamin Franklin was a man of action. Over his lifetime, his curiosity and passion fueled a diverse range of interests. He was a writer (often using a pseudonym), publisher, diplomat, inventor and one of the Founding Fathers of the United States. His inventions included the lightning rod, bifocals and the Franklin stove.

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Trending Sources

Asking the Right Question Could Be a Career-Booster

On The Job

I was recently with family who had several young children. It was fascinating to watch how curious they were about everything. It seems every sentence started with "why" or "how."

2012 58

Can YOU Control the Interview?

Job Advice Blog

Think what the interview is all about. Sorry, but it’s not about you. It’s about the interviewer’s perception regarding your fit into the organization’s culture combined with your ability to perform the job very well. No interviewer is looking for Mr. Average. So, what does the word perception include here? Primarily two issues: the image [.].

Top 5 Tips for the New Tax Year

The Small Business Blog

Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. If you found the tax deadline to be very stressful, it is likely that you are doing something wrong throughout the year. Use this opportunity to get more organised and get your…

2012 47

More Trending

Tips to bring business success

The Small Business Blog

Running a business, given its share of rewards and risks, could be a very daunting challenge. It is commonly thought that running a successful business requires large amounts of capital, hundreds of employees, to name a few – this doesn’t necessarily have to be the case. In this difficult economic climate, running a business is…

2012 39

Will Tablets Become Our Primary Computing Device?

Small Business Labs

Forrester just released a report called Tablets Will Rule the Future Personal Computing Landscape.  In it they forecast that tablets will become the primary computing device for most users  within the next four years.    From a forecasting standpoint that's a pretty bold statement - especially given the short time frame of only 4 years.   In terms of numbers, Forrester is saying 375 million tablets will be sold globally in 2016.

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4 Simple Ways to Create a Well-Written Ebook

Men With Pens

You’ve got a great idea. You’re going to write an ebook – perhaps your first! It’ll grow your business, bring in money, and help establish your expertise. And to keep yourself accountable, you tell all your readers to expect the ebook by the end of the month.

2012 54

5-Step Checklist for Sending Out Email Broadcasts

Office Organization Success

Being consistent in your business is one of the critical factors for ensuring long-term growth, and one of the ways to ensure consistency is to create systems.

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Are you and your customers using the same language to find each other?

The Small Business Blog

Have you tried to find yourself lately? Now, that’s not meant to be soul-searching philosophical question. What I mean by the question is, have you considered what your customers are really looking for recently? How would they describe what they are looking for? Does it match with your description of yourself, your business and the…

2012 36

Book Review: Small Town Rules

Small Business Labs

Small Town Rules - How Big Brands and Small Businesses Can Prosper in a Connected Community argues that a combination of social, economic, demographic and technology shifts have resulted in business in general looking more and more like business in a small town.

2012 31

What Mickey Mouse can teach us about customer service

Service Untitled

It’s the Disney Institute’s 16th birthday, and as with all Sweet Sixteen parties, it’s a chance to celebrate successes and see how the pixie dust of enchantment mixes so effectively with the success of one man’s dream.

How to Get the Most Out of an Online Course or Info-Product

Men With Pens

Did you know that roughly 20% of people might pay for a course and NEVER sign in? That’s what happened to Jon Morrow with his Guest Blogging course. Roughly 2 out of 10 students paid $500 for his course and then flushed the money down the toilet by never showing up to it.

2012 34

5 Tips: Choosing the Right Team to Support Your Local Business

Small Business CEO

When we begin our journey as local business owners, we often go it alone for a bit and find that we wear a lot of the department hats ourselves. We’re the CEO, the accountant, the marketing team, the human resources team, and then some.

Life in the little league

The Small Business Blog

At 5 feet 3 inches, or 1.60 metres if you work in metric, I should be used to feeling small so why then over the last 20 plus years of running my own businesses have I often felt like an inhabitant of Lilliput Land that has just seen Gulliver walk around the corner? In the…

2012 22

Preventative vs. Preventive

Daily Writing Tips

When you wish to refer to something that serves to prevent, which is the correct adjectival or noun form, preventative , or preventive ? The latter word is more commonly cited, appearing by a ratio of three to one, but the longer variant is also widely employed, and with increasing frequency. Might, however, does not necessarily make right. So, which one is better? Both words date back to the 1600s, and the latter predates the former by a mere several decades.

2012 21

How To Self-Publish On Amazon, Kindle and iBookStore – the eBook

Brilliantly Better

Almost a year ago, I wrote an article about self-publishing. It was roughly a personal story about my own struggles with the process, a few detailed descriptions of some of the most intricate stages and a bit of an evaluation. Fast forward a year: today, the article has more than 350 comments. It was mentioned [.]. Book Reviews Business amazon ebooks ibooks iBookStore kindle self publishing

2012 10

8 Factors That Determine Whether Your Company Would Benefit From a GSA Schedule

Small Business CEO

Regardless of your industry, if you do business or have thought about doing business with the government, there is a strong chance you have heard of the GSA Schedule Contract.

2012 18

Are you up for an adventure?

The Small Business Blog

This is the ongoing tale of one tiny business – Mother’s Garden – and our journey, the lessons and never-ending learning, the pain and the glee. And I tell it in the sincere hope it will both enlighten and entertain everyone who wants to, or already has, taken that dry-throat, adrenalin-rush step to independence and…

7 Heavenly Bodies as Sources of Adjectives

Daily Writing Tips

Earth. Through in modern usage our planet’s Latin name, Terra, appears only in science fiction, the adjective terrestrial is often employed to refer to phenomena associated with Earth or with land as opposed to water. It is also the root of extraterrestrial , the term for any (so far conjectural) life-form that does not originate on Earth, or for anything existing or occurring beyond the planet. Terrestrial also refers to the inner planets of the solar system as a category.

2012 18

Surprising Reaction to "Sorry to Bother You"

Business Writing

When I teach business writing classes, I often ask attendees about their pet peeves as readers. These are things that slow them down or drive them nuts as readers. The other day I heard a pet peeve for the first. Email Etiquette

Do you have a process for working with new clients?

Office Organization Success

Having a clear client intake system in place makes it really easy to bring new clients on board. So, next time you’re having a conversation with a potential client (whether that’s in-person, over the phone, or via email) and they express an interest in working with you, you can say, “Great! The next step is to …” and tell them what happens next. Quick Biz Tip

The Imagination: How Important Is It? How Do You Make It a Force for Good?

The Solopreneur Life

“A ll successful men and women are big dreamers. They imagine what their future could be, ideal in every respect, and then they work every day toward their distant vision, that goal or purpose.” ” — Brian Tracy. “I saw the angel in the marble and carved until I set him free.” ” — Michelangelo. “Imagination and fiction make up more than three quarters of our real life.” ” — Simone Weil.

Treatment of Words That Include “Self”

Daily Writing Tips

Appropriately enough, the self-centered word self , when combined with others, sometimes gets special treatment. Self , as a prefix, is attached by a hyphen to other words in several parts of speech. The combination can be a noun ( self-control ), an adjective ( self-absorbed ), a verb ( self-medicate ), or an adverb ( self-importantly ). It can also refer literally to a person ( self-regard ) or can figuratively apply to an inanimate object ( self-contained ).

Online Dating Goes to the Dogs

Small Business Labs

We love pet trends here at Small Business Labs.  PSFK has a good post on the rise of online doggie dating sites.   They cover two sites that have recently gone into beta.   Match Puppy is available in New York City and according to the article it allows dog owners to: " arrange playdates, find matches for breeding or just meet up with other dog owners. They can find their favorite dog parks, schedule meetings with other users or join upcoming playdates."

Create and Launch Your First Info Product in 30 Days … Registration Open

Office Organization Success

I’ve had many clients take on the challenge of creating their first info product in 30 days, and they’re always surprised at how simple it is. It really is possible to add a new income stream to your business in just one month — and you can do it really inexpensively too!

Get The $100 StartUp – Only 72 Hours

Brilliantly Better

As I already said in previous post, one of the nicest things around will start in just a few minutes. Yes, it’s about minutes, not hours. It’s called Only 72, and it’s called like that for a reason. It will only last 72 hours. Why is that important? Because, during these 72 hours, you will [.]. Blogging Business freelancing only72 sale

How to Convert an Adjective to an Adverb

Daily Writing Tips

How do you determine whether the adverbial form of an adjective should end in -ly or -ally ? For most adjectives, the reason to use -ally , rather than -ly , is that you’re adding -ly to a noun plus the inflection -al , which forms the adjective, as in emotionally , musically , or traditionally. You’re starting with emotion , music , or tradition , converting the noun to an adjective ( emotional , musical , or traditional ), and then adding -ly. But this process isn’t consistent.

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Unusual Uses For Baking Soda

Simple Productivity Blog

Fridays are tip days at SimpleProductivity blog. Following my recent article on effort-saving uses for shaving cream, a friend and I started talking about baking soda. Bicarbonate of soda is most on known for its leavening and odor-absorbing abilities, but it can save a lot of effort.

These are the kind of weeks I enjoy

Office Organization Success

This week has been the kind of week where I really love running my own business; it’s been so varied in workload that I’ve really enjoyed the week. Just a quick snapshot of what I’ve been working on: — Creating a new program portal using Infusionsoft and InfusionWP plugin. I love learning new systems and setting things up. Add to the challenge of Infusionsoft’s major software upgrade and it’s been quite an interesting week.

How My New Blog Earned A Page Rank of 3 In One Month

Productivity Bits

I know Google Page Rank is no longer a true barometer of how your blog is “performing” in the blogsphere. Google have said themselves that we should not use Page Rank to measure our blog’s performance. Very true. There is nothing else I can use to check metrics aside from hits and pageviews. Nonetheless, I look at Page Rank as a way to check how my SEO efforts are affecting my blog technically.

Denounce vs. Renounce

Daily Writing Tips

What’s the difference between denounce and renounce ? Their related Latin ancestors shared a neutral sense, but in English they acquired exclusively condemnatory connotations. Denounce is externally directed — one denounces another’s words or deeds — while renounce is internally focused — one renounces one’s own viewpoints or actions, or is called on to do so.

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My New iPad

Simple Productivity Blog

I’ve been hankering after a new solution for writing on the go for a long time. So last week, after much thought and saving, I purchased an iPad.

Think you don’t have time to market? Think again!

Step It Up VA Coaching

by Donna Toothaker. We’ve all done it – putting our marketing and business building tasks on the back burner, because we think we don’t have the time to get it done. We may even feel as though in order to market, we need to take time away from our client work. But, if we don’t invest time back into our businesses, how will they grow? Do you have room for new clients? If you do, then I have good news for you. It’s simple.