Mon.Feb 24, 2020

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Are Your Ethics Slipping at Work?

On The Job

You may never have heard of Potter Stewart, but he was the guy who retired from the U.S. Supreme Court, leading to Sandra Day O'Connor becoming the first female on the court. Potter died in 1985, but I came across a quote from him that I thought would be beneficial when writing about becoming a better leader in the workplace. "Ethics is knowing the difference between what you have a right to do and what is right to do," Stewart said.

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Why (And How) Team Communication Leads to Improved Customer Experience

Small Business CEO

There’s more to attracting and retaining customers than just having great products and a stand-out brand. Customer experience plays an important role in whether consumers decide to make a purchase or come back to your business again. In fact, American Express reports that 17 percent of Americans will spend more money because of a positive customer experience, but more than half of shoppers have scrapped a planned purchase as a result of subpar service.

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Maintaining mental malleability

The Persistent Assistant

Cognitive flexibility means ensuring your thoughts and responses are as malleable as play dough. This involves switching your thinking, in order to rev up your brain cells and enable you to be robust in problem-solving and reasoning. As an office professional you will often have several things flung your way in one go and flexible thinking will mean that you are able to prioritise these things according to many variable factors like priority, availability, manageability, resolvability etc.

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