article thumbnail

Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

article thumbnail

How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Outsourcing customer support services

Service Untitled

. - Concentration – An organization can concentrate on doing business and their business plan as opposed to retaining customers, marketing, and handling complaints. Global advantages – Different time zones can save money if only needing one shift. Nexus One Phone Support I love Google. I use it as my search engine.

article thumbnail

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc.

2010 100