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Take Control of Your Customer Service with These 6 Tips

Success

Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. Their first belief is that service is important.

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Industrious CEO Shares Pivotal Ways To Foster Workplace Connections

Allwork

Building a vibrant and inviting community that will not only improve workplace culture but also boost employee retention is no easy feat. Here are three actionable steps for creating a sense of community in your workplace. Here are three actionable steps for creating a sense of community in your workplace.

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Unlocking Inclusive Design With Data: 6 Steps To Power Your Workplace

Allwork

Here are the six steps workplace leaders should follow when designing a workspace: 1. Understand how work has changed because of technology Understanding how work has changed because of technology and how it is trending involves looking at the impacts of technology on the workplace and the employees who occupy it.

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5 Ways to Include Soft Skills on Your Resume

Success

For example, if you’re interested in a project management role, highlighting your time management and analytical thinking skills may be more important than focusing on customer service or creativity. Focus on tangible outcomes To set yourself apart from other candidates, note how you used your soft skills to achieve effective outcomes.

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Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. There is one caveat of warning with an open-door policy. So use a closed door carefully.

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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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Should You Encourage Your Team to Pursue Side Hustles?

Success

No longer a fringe activity but a permanent part of the modern workplace, side hustling brings troubling questions to leaders about their role in allowing or even encouraging their team to pursue side hustles—a term known as intrapreneurship. If you’re a leader at your company, consider the following.

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