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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. There is one caveat of warning with an open-door policy. Recognize The Relationship.

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Unlocking Inclusive Design With Data: 6 Steps To Power Your Workplace

Allwork

Automation can also be used to reduce costs, increase efficiency, and improve customer service. This could involve more flexible schedules and locations, as well as providing resources and tools that can benefit both teams and individuals. Technology can also have a profound effect on the way we work.

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Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. Here is some food for thought from Harry.

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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. These resources can help! You won’t regret creating yours!

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Why Traditional Employment Limits Flexibility

Small Business Labs

Allowing customer-facing workers complete schedule flexibility would result in constant misallocation of resources.   This would result in bad customer service, unprofitable operations, and business failure.   But in exchange, they take on the risk that there may not be customer demand when they work.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.