Customers Rock!

FEBRUARY 11, 2010

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell. In order to make a dish that connects your heart to your customer’s heart, you must put your soul into the preparation and presentation, not just your smarts and sweat.

Customer Service 136

Customer Service 2010 Learning Travel 136

Practically Perfect PA

JULY 15, 2015

With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. Think about all the different bits of paper you have to keep with you – tickets, hotel details, travel guides. The airline emergency and customer service numbers. Assist Travel.

Travel 138

Travel 2015 Suppliers Attire 138

Practically Perfect PA

NOVEMBER 17, 2011

A well organised travel itinerary is an essential service that assistants can provide for their managers. Think about all the different bits of paper you have to keep with you – tickets, hotel details, travel guides. Well along with the usual stresses of travelling your boss also has to attend meetings and act professionally when in many cases they are dealing with jet lag and the continuous business activities back in the UK office. Happy travel planning, Nicky x.

Travel 150

Travel 2011 Dropbox Attire 150

Service Untitled

JULY 3, 2012

They also promised to have more in-house personnel to assist customers and to become more efficient. has had the best and brightest customer assistance I have ever had the pleasure to meet in a long line of mediocre banking institutions, however their digital world has problems that still need to be addressed. What if I was traveling and either lost my ATM card or didn’t remember my PIN? Why not make call centers more customer friendly?

Customer Service 61

Customer Service 2012 2011 2008 61

Service Untitled

OCTOBER 9, 2012

Shopping for products and services are no longer defined by the hours between 9:00 a.m. It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Regardless of how customers choose their shopping venues, outstanding customer service still sets organizations apart from their competition.

Customer Service 61

Customer Service 2012 2011 Phones 61

Professional Assistant Blog

JULY 17, 2009

Home About Me Advertise Be Positive About Your Customer Service Issues By The Professional Assistant on Friday, July 17, 2009 Filed Under: Productivity D o you find that when you contact a vendor because of a problem with your order of some sort that you get the dreaded automated messaging system, where you get lost with dialing all of the different numbers just to be able to get to the proper department or even a live person?

2009 100

2009 Customer Service 2008 2007 100

Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses. Crappy customer service is almost expected from large companies - in software, and beyond. Give the Phone a Chance!

Customer Service 61

Customer Service 2010 Phones Monster 61

Service Untitled

NOVEMBER 9, 2010

Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Now we all know that’s not true; customers and clients are more likely to move on to another attorney because there’s always someone else trying to pull their client into another office. Why else would anyone travel to Las Vegas?

Customer Service 41

Customer Service 2010 Legal Expenses 41

Office Dynamics

OCTOBER 9, 2018

I have observed hundreds of assistants travel and heard numerous stories about their travel experiences both while in transit to Las Vegas and during their stay in Las Vegas. Since I travel most of the year and every trip is an adventure, many of the things I hear attendees complain about are typical, yet they appear to be larger than life to the attendee. It is for this very reason that I had Nancy Fraze, an Office Dynamics journalist, write, a list of Travel Tips.

2018 143

2018 Travel Restaurants Assertiveness 143

Professional Assistant Blog

DECEMBER 19, 2011

I would do e-mails, phone calls, updating clients' calendars, word processing, etc. All of my services are listed on my new site. Microsoft Word Meetings Productivity Job Seeking Microsoft Access Microsoft Outlook Research Prioritize Microsoft PowerPoint Microsoft Excel Travel Customer ServiceImage by cogdogblog. U nfortunately, I got let go from my job due to restructuring and am looking for work now. This was the bad news.

2011 116

2011 Microsoft Access Microsoft Excel Microsoft Outlook 116

Office Dynamics

MARCH 20, 2012

The Savvy Admin’s Guide to Travel! I have observed hundreds of assistants travel and heard numerous stories about their travel experiences both while in transit to Las Vegas and during their stay in Las Vegas. Since I travel most of the year and every trip is adventure, many of the things I hear attendees complain about are typical; yet they appear to be larger than life to the attendee. It will certainly reduce any travel stress you may experience.

Administrative Professionals 155

Administrative Professionals 2012 Training Travel 155

The Small Business Blog

APRIL 25, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

Travel 101

Travel 2010 2007 2008 101

Office Dynamics

MARCH 20, 2012

The Savvy Admin’s Guide to Travel! I have observed hundreds of assistants travel and heard numerous stories about their travel experiences both while in transit to Las Vegas and during their stay in Las Vegas. Since I travel most of the year and every trip is adventure, many of the things I hear attendees complain about are typical; yet they appear to be larger than life to the attendee. It will certainly reduce any travel stress you may experience.

Administrative Professionals 101

Administrative Professionals 2012 Training Travel 101

Practically Perfect PA

JANUARY 17, 2014

Custom Italian bed linens and bath towels. Complimentary daily turndown service. The hotel has everything that a business traveller requires with access to a 24 hour business centre and faultless wifi throughout the building. The hotel prides itself on its discreet service and this is certainly the case when it comes to their event space most of which is tucked away without any of the hotel guests aware of who is coming and going.

2014 197

2014 Travel Equipment Restaurants 197

Professional Assistant Blog

SEPTEMBER 9, 2008

Home About Me Advertise How to Lose a Customer and a Few More! By The Professional Assistant on Tuesday, September 09, 2008 Filed Under: Client Service D o you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Money, of course, is important, but what about the customer? Providing excellent customer service is crucial.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

SEPTEMBER 8, 2011

The attendant asked him again, and then kicked Billie Joe and his traveling companion off of that flight. After Armstrong tweeted about his experience, a Southwest Airlines customer service representative contacted him and arranged to get the couple on the next flight out, and in their public statement said: “We reached out to apologize for this Customer’s experience.&#. Angry Customers Behind the Scenes Customer Service Customer Service Experience

Twitter 43

Twitter 2011 Policies Google 43

Practically Perfect PA

MARCH 27, 2017

External meetings should be blocked together (one morning per week perhaps) with time added for travelling. I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

2017 182

2017 Management Email Customer Service 182

Practically Perfect PA

MARCH 27, 2017

External meetings should be blocked together (one morning per week perhaps) with time added for travelling. I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

2017 133

2017 Management Email Customer Service 133

Dumb Little Man

FEBRUARY 19, 2020

There are also companies that offer a huge range of remote translation services, but you may have to past a test first to prove your fluency. Virtual Travel Agent. If you love to travel and see new places, working as a virtual travel agent or consultant is the way to go. You can work part or full time dreaming up the perfect flight plans, itineraries, and activities for your clients who want to travel. Customer Service Representative.

2020 179

2020 Travel Customer Service Keyboards 179

Practically Perfect PA

OCTOBER 19, 2014

After a few hours of sightseeing I got the phone call and headed back to the hotel to check out my room. The service was non-existent. Quite simply breakfast at the Swissôtel Métropole was some of the worst customer service I have ever experienced. The problem is at a 5 star hotel you expect more for your money, or at the very least you expect good service and top quality produce.

2014 132

2014 Expenses Restaurants Customer Service 132

Dumb Little Man

OCTOBER 22, 2018

So, what customers eventually do is upgrade their units to something better. Some of them even come with their own dedicated apps and downloading them on your phone can make it possible for you to control your session with just your handset. Others feature options to customize intensity and frequency to give you maximum control. Customer Service. Apart from the quality of customer service a brand has, you should also ask about its return policy.

2018 171

2018 Budget Customer Service Medical 171

Dumb Little Man

MARCH 17, 2011

Lucyphone Don't you feel frustrated when you are kept waiting for a long time in the call queue of a customer service department? The app will do that when it can get a customer service rep on the call. Instapaper Instapaper is undoubtedly one of my favorite services that I use every day. Well, this online backup service has a pretty cool iPhone app too. just has a lot to offer for the traveler.

2011 219

2011 Dropbox Twitter Customer Service 219

Simple Productivity Blog

JULY 2, 2012

If you were needed during the off hours, you might be reachable at your home phone, but if not, there were no other options, short of sending the police after you. We have unlimited long distance, small phones that travel with us everywhere, remote desktops to allow us to access computers from everywhere. If you can deliver faster customer service by having someone answer a call after hours, it’s better for the business.

2012 156

2012 Salary Salary Phones 156

Productive & Organized

SEPTEMBER 10, 2011

If you schedule your appointment directly before or after my conference, I'll waive my travel fees.    I'll contact you via phone (no charge) and we'll talk about what your current challenges are.  Be more responsive to your customers. the opportunity cost of bad customer service due to lost information, slow response time to internal or customer needs, or the frustration and stress of looking for lost information.

2011 130

2011 Filing Legal Stress 130

Practically Perfect PA

SEPTEMBER 19, 2014

Yes, NVQ’s in Customer Services and Business Administration. Yes – NVQ in Customer Service. High standard of customer service and the ability to work under pressure in a busy environment and be flexible and adaptable is key. But it helps enormously if one wants to succeed in the public service. A few months ago I asked the Practically Perfect PA readers if they could complete a survey for me.

2014 150

2014 IAAP Training Skills 150

Productive & Organized

JANUARY 8, 2010

Work With Stephanie « Office Organization - 5 Steps to Setting Up Your Core Systems | Main | Free Yourself From Car Clutter: Five Easy Ways To Keep Your Car Organized When Traveling » High Performers Versus Low Performers - 7 Ways to Tell the Difference (Guest Post: Barbara Brown, PhD) What's the difference between a high-performer and low-performer? Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others.

2010 109

2010 Goals Fax Networking 109

Service Untitled

NOVEMBER 24, 2010

The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customer service phone number.

Verizon 41

Verizon Policies 2010 Customer Service 41

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Are the customer care professionals who work with Centurion card members hired for that position or do they need a certain amount of years’ experience before they can move up to a role like that? For the remainder of our servicing roles, we also hire externally. We recognized that great service doesn’t come down to what we think about our performance internally.

Interviewing 41

Interviewing 2010 Customer Service Credit Card 41

Small Business CEO

AUGUST 5, 2013

Your business location and your choice of phone service provider can determine whether you have a reliable signal or are struggling to make coherent phone calls. The ability to go from one bar of service up to the optimal number of bars can be the signifier of whether or not your mobility usage is contributing reliably to your business. residents being covered by mobile service, and boosters can reduce this problem. Increased availability to customers.

2013 81

2013 Collaborate Constant Contact Phones 81

The Small Business Blog

APRIL 27, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

2010 126

2010 2007 2008 2009 126

Office Dynamics

DECEMBER 7, 2011

He has more than 30 years’ experience in business and manufacturing, primarily in the areas of management, customer service, training, and business writing with U.S. He is a sought-after speaker at conferences and on-site corporate training courses, and has travelled extensively throughout the United States and abroad facilitating training courses for a wide variety of clients. You may include as many people as you wish while listening on a single phone line.

2011 100

2011 PDF Administrative Professionals Skills 100

Laughing all the Way to Work

JULY 12, 2010

Business Turnaround of the Year: Ford Motor Company - Best Home Page: CNN.com - Environmental Responsibility Program of the Year: The Timberland Company - Customer Service Team of the Year: Cigna - Most Innovative Company of the Year: Mozilla - Fastest Growing Company of the Year: Yodle - Communications or PR Campaign of the Year: Hilton Hotels - New Product or Service of the Year: Chase Card Services, J.P.

2010 118

2010 Interviewing IAAP Time Zones 118

The Small Business Blog

APRIL 22, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

Social Media 143

Social Media 2010 2007 2008 143

The Small Business Blog

APRIL 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

2010 143

2010 2007 2008 2009 143

The Small Business Blog

NOVEMBER 16, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me. How to be successful and eco-friendly.

2007 152

2007 Lifestyle 2008 2009 152

The Small Business Blog

JANUARY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me. You ask a question, I answer!

2010 109

2010 Collaborate 2007 2008 109

The Small Business Blog

MAY 17, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. Then I had to remember to load the service pack as well.

2006 153

2006 2008 2007 2009 153

The Small Business Blog

SEPTEMBER 22, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. ST] Managing Customer Expectations. E-Mail me or follow me.

2007 153

2007 2009 2008 2006 153

The Small Business Blog

APRIL 16, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

NOVEMBER 1, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

2007 149

2007 2008 2009 2006 149

The Small Business Blog

NOVEMBER 13, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. Fantastic free service… thanks very much!!!

2007 100

2007 2008 2009 2010 100

Men With Pens

MAY 9, 2010

Why You Should Use a Questionnaire Questionnaires don’t just work for web copywriting services. They work for pretty much any service you offer, from web design to marketing consultation to any type of business where you need information from your clients. Here, you will get all of the little nuances from your customer, hearing that places where they get excited, and where the customers get excited too… bullets, bullets, bullets.

2010 48

2010 Interviewing Customer Service Email 48

Men With Pens

MARCH 9, 2010

The last time I needed the phone number, I looked online. We want to learn more about the people we’re going to hire services from. There’s certainly no reason to assume that a business isn’t good just because it doesn’t have a website (unless the person is advertising some sort of web-related service, in which case it’s a warning flag). Your website is just another pathway to reaching your customers. People are seriously fed up with lousy customer service.

2010 57

2010 Google Restaurants Credit Card 57