Expert’s Corner: Chip Bell on Unconditional Customer Service
FEBRUARY 11, 2010
The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell. In order to make a dish that connects your heart to your customer’s heart, you must put your soul into the preparation and presentation, not just your smarts and sweat.