Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

Rate customer service from your iPhone

Service Untitled

A new customer rating service is now available on your iPhone as Tello officially arrived at the App Store. CEO of Tello, Joe Beninato says the service exists primarily to thank employees for their excellent customer service.

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Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? I appreciated the bank manager opening the door for me the other day. (I

Chick-fil-A recipe for excellent customer service

Service Untitled

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life.

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Mindshare is a leader in the Voice of the Customer industry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention.

2010 207

Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? With that comes quality food and consistent service.

2010 54

Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

Service Untitled

Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. The best advantage of a buffet is the flexible format and of course, it is easier to accommodate more people than offering sit-down menus with table service.

2012 66

Tipping: Reward or Punishment?

Service Untitled

Since I have never been there, does that mean a diner leaves a tip after all is said and done, or do restaurants in Australia just pay the service staff higher wages thus eliminating the need for tipping? Customer Satisfaction Customer Service Customer Service Experience

2011 57

Complain with flair

Service Untitled

Last night several of us were at a new restaurant in town to celebrate a friend’s new job. Someone’s dinner was too well done; another person’s dinner was not done enough; it was the table of doom, but did all the diners in the restaurant have to be a part of the drama?

2011 54

Consumer Reports’ fast food survey echoes public demand for service

Service Untitled

In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. You’re right if you are thinking service, value, and speed.

2011 54

Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customersservice expectations? If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Also, keep track of customer issues or problems.

2010 40

Service Untitled» Blog Archive » American consumers report.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year.

2010 54

It's Time for Managers to Get Weird

On The Job

I feel for managers these days, I really do. Or, at least I feel for the good managers. The evil troll managers I don't really think about too much, because they're going to get theirs one day no matter what I think about them. The good managers know their people really well. That's why it's time managers got a little weird. While such a practice sounds simple, many managers wouldn't even think of such a different approach to work.

2009 100

Let Your Customers Count Cows

Service Untitled

Today’s customers have a strong need for speed. The customer’s standard for the speed of service has continued to hasten with seemingly no end in sight. But, there is a way to slow the speed of service. Let your customers “count cows!” When customers.

2011 54

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates.

2010 53

Practically Perfect PA Visits: The Hay Adams DC

Practically Perfect PA

Custom Italian bed linens and bath towels. Complimentary daily turndown service. The hotel has a well placed restaurant – The Lafayette , which has a lovely fine dining menu and is perfect for a client dinner or morning meeting.

2014 257

Fairmont, St. Andrews

Practically Perfect PA

There are over 200 bedrooms, a fantastic spa and a few restaurants, making this without doubt a complex in more than name. Andrews lives up to the definition of an “experience” The customer service I received on my first stay and during this one was consistently pretty perfect.

2014 184

The Talbott Hotel, Chicago

Practically Perfect PA

Now that is customer service! The service is very personal and the staff seem to take pride in the hotel and are passionate about it. The staff are fantastic and your manager will be well looked after by them. What an absolute godsend The Talbott Hotel is!

2014 242

Staybridge Suites, London

Practically Perfect PA

The customer service throughout my stay at the Staybridge was fantastic. Westfield is also dangerously on the doorstep with loads of shops, restaurants and cafes.

2014 179

Ultimate travel itinerary

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers. A small list of good restaurants close to the hotel or office.

Travel 179

Why Blindly Following the Rules Is a Mistake

Eat Your Career

The other night, my parents and I hit a local restaurant for happy hour. In this instance, it was at the expense of exceptional customer service. She could have come back and said we were past the cutoff but that she was going to try to get an exception from her manager.

2011 227

Swissôtel Métropole, Geneva

Practically Perfect PA

The hotel had invited me up to their new roof top terrace – the 5 lounge bar-restaurant – to sample their cocktails and new bar menu. The service was non-existent.

2014 172

The Rise of Coworking and the Variable Cost Economy

Small Business Labs

  The article goes on to describe what corporate customers want from coworking spaces: I’ve never heard a customer say “I want coworking.”

2017 197

Travel Itineraries

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. Additionally if you have equipped your manager with all of the information they need to deal with any emergencies, they will be able to cope without you being there to help, particularly if they are in a different time zone. The airline emergency and customer service numbers. A small list of good restaurants close to the hotel or office.

Travel 150

Merry Christmas – May Yours Be Filled with the Spirit of the Season

Make or Break Moments

But we still manage to create MAGIC together. Our customers feel the same way. Their favorite product line or their favorite booth in the restaurant. Here’s hoping that today and every day you can find the simple joys to bring to your life and the lives of your customers.

2009 109

Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Request to speak to the “Manager on Duty.”.

2018 190

Healthy Eating Habits Take a Back Seat at the Office For America's Working Professionals

Office Dynamics

“Regardless of how often they provide food, employers have more of an impact on their worker’s eating habits than they may realize,” said Nick Worswick, vice president and general manager of corporate accounts at GrubHub Seamless.

2013 176

Service Untitled» Blog Archive » Employee satisfaction a key to.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication.

2010 57

Travel Tips for Your Administrative Professionals Conference or Training Event

Office Dynamics

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Request to speak to the “Manager on Duty.”. The Savvy Admin’s Guide to Travel! Tips for the Tourist in All of Us.

Service Untitled» Blog Archive » Gratitude – A True Measure of.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

2009 40

Competitive Intelligence: Not Just For Big Business | THE SMALL.

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. Say you have a competing restaurant a few blocks away. E-Mail me or follow me.

2010 194

Administrative Professionals Conference or Training Event Travel Tips

Office Dynamics

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Request to speak to the “Manager on Duty.”. The Savvy Admin’s Guide to Travel! Tips for the Tourist in All of Us.

Ten Small Business Startup Ideas – 2009/09/20 | THE SMALL BUSINESS.

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. A YouTube channel reviewing local restaurants. E-Mail me or follow me.

2009 164

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

2010 153

New Small Business Startup Idea: Virtual Import/Export Assistant.

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. While that, now I sell some services at Internet, lol. E-Mail me or follow me.

2007 199

Small Business World News Round-up – 2009/12/01

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me. Build your own network!

2009 176

Are Social Media Websites The Next Collaboration Tools?

Small Business CEO

Many businesses view social media as an extension of their marketing mix, customer service, and contact portal. New products are announced real time and services, such as those in restaurants, are easily searchable.

Entrepreneurship live and kicking! | THE SMALL BUSINESS BLOG

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. Quality, customer service and a niche market, what could possibly go wrong.

2008 158

VA Industry Leaders: a conversation

Loosely Speaking

In addition to not totally understanding the blogging craze, I am really stumped on how social networking could possibly help me market my services. When we investigated what it meant we realised that the services we were providing fit into that category so adopted that term here in Australia.

2008 130

Collaborating With The Enemy: Competitive Advantage? | THE SMALL.

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. Please enter your real name, not your company, product or services name.

2010 141

Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

The people I’ve spoken to have managed to be successful in their business. And frankly, we ‘net-savvy people do talk about the virtual world and technology like we really can’t imagine how those businesspeople ever managed without it.

2010 74