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Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

Complain with flair

Service Untitled

Last night several of us were at a new restaurant in town to celebrate a friend’s new job. Someone’s dinner was too well done; another person’s dinner was not done enough; it was the table of doom, but did all the diners in the restaurant have to be a part of the drama?

2011 54

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Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customersservice expectations? If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Also, keep track of customer issues or problems.

2010 40

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates.

2010 53

Practically Perfect PA Visits: The Hay Adams DC

Practically Perfect PA

Custom Italian bed linens and bath towels. Complimentary daily turndown service. The hotel has a well placed restaurant – The Lafayette , which has a lovely fine dining menu and is perfect for a client dinner or morning meeting.

2014 258

Ultimate travel itinerary

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers. A small list of good restaurants close to the hotel or office.

Travel 187

Swissôtel Métropole, Geneva

Practically Perfect PA

After a few hours of sightseeing I got the phone call and headed back to the hotel to check out my room. The hotel had invited me up to their new roof top terrace – the 5 lounge bar-restaurant – to sample their cocktails and new bar menu. The service was non-existent.

2014 180

Travel Itineraries

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. Additionally if you have equipped your manager with all of the information they need to deal with any emergencies, they will be able to cope without you being there to help, particularly if they are in a different time zone. The airline emergency and customer service numbers. A small list of good restaurants close to the hotel or office.

Travel 157

Travel Tips for Your Administrative Professionals Conference or Training Event

Office Dynamics

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Request to speak to the “Manager on Duty.”.

Competitive Intelligence: Not Just For Big Business | THE SMALL.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2010 194

Administrative Professionals Conference or Training Event Travel Tips

Office Dynamics

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Request to speak to the “Manager on Duty.”.

Ten Small Business Startup Ideas – 2009/09/20 | THE SMALL BUSINESS.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2009 164

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

2010 153

Small Business World News Round-up – 2009/12/01

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2009 176

New Small Business Startup Idea: Virtual Import/Export Assistant.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2007 199

Entrepreneurship live and kicking! | THE SMALL BUSINESS BLOG

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2008 158

Collaborating With The Enemy: Competitive Advantage? | THE SMALL.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb – Your Office Online Simply the best way to manage your small business! autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

2010 141

Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

The people I’ve spoken to have managed to be successful in their business. And frankly, we ‘net-savvy people do talk about the virtual world and technology like we really can’t imagine how those businesspeople ever managed without it.

2010 74