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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Applebee’s on customer service for Veteran’s Day

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Applebee’s Restaurants plan to serve more than one million free meals to active, reserve, and veteran military service personnel across the country today in honor of Veteran’s Day. The holiday was originally named Armistice Day, but in 1954 President Dwight D. What a stellar example of customer service!

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Personalizing online customer service live chat

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As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. .&# Is self-service better than live customer service?

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Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

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Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location. ” photo by: faith goble.

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The golden rules of customer loyalty

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To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Take that time to work on customer retention.

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How to ‘WOW’ customers at a buffet

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Listed on the National Register of Historic Places, the Breakers Hotel sits on 140 acres of manicured lawns, hedges, pools, spas, hotel rooms, and exquisite restaurants. From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began.

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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

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Amazon has promised access to their digital library also, but I haven’t read where my customer service is going to increase with the higher dues, but I’m still going to renew my subscription. And so all of that brings some ideas to promote customer loyalty in smaller businesses. In the Jacksonville, Fla.