article thumbnail

Don’t expect customer service from your health insurance company

Service Untitled

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# photo credit: cote.

article thumbnail

Business Travel Safety in a Volatile World

Practically Perfect PA

The UK’s Corporate Manslaughter and Corporate Homicide Act states that an employer is legally held responsible when serious failures in the management of health and safety result in a fatality. This policy around Duty of Care is an important element of customer service for business travellers and TMC’s making online hotel bookings.

Travel 165
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why the over 50s are leaving the workforce in huge numbers

Workplace Insight

But if older workers have been put off work due to health risks or lack of opportunities, it would mean the economy is being deprived of potentially productive workers – which could cost the state in various ways. Implications and policy challenges. So what’s going on? Several factors potentially explain these differences.

article thumbnail

Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

A lot of policies were focused was on helping small businesses with a “£2.5 However, these headline grabbing, unsubstantial and inflated promises hide many policies that will place a huge strain on SME’s. Not policy. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

Budget 100
article thumbnail

Service Untitled» Blog Archive » Customer Escalations and You

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Staying in touch with the customers. Focusing on management.

article thumbnail

Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. A good record-keeping policy is essential. These must be well communicated to employees and strictly enforced. Stay within legal guidelines regarding employment. Select employees carefully during the hiring process.

2007 100
article thumbnail

Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

Include policies on issues such as discrimination & discipline so that your position is clear and in writing. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2008 100