article thumbnail

Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. Everything is right there in your procedures manual!

article thumbnail

Empowering your employees to deliver excellent customer service

Service Untitled

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Most companies begin training customer service representatives with a training manual. Explain policy rationale so everyone understands.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

No Two Customers Are Alike » Make or Break Moments

Make or Break Moments

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

article thumbnail

10 Things To Keep In Mind While Training Recruiters For Your Search Agency

Recruit CRM

According to ClearCompany , training strategies have become so important that 68% of employees believe that training and development is the company's most crucial policy. Your agency can put this into practice by demonstrating problem-solving and essential customer service skills and the most effective ways for communication as a recruiter.

article thumbnail

10 Things to Keep in Mind While Training Recruiters for Your Search Agency

Recruit CRM

According to ClearCompany , training strategies have become so important that 68% of employees believe that training and development is the company's most crucial policy. Your agency can put this into practice by demonstrating problem-solving and essential customer service skills and the most effective ways for communication as a recruiter.

article thumbnail

Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Make certain that you have strong, unconfusing policies on employment. Stay within legal guidelines regarding employment. A good recordkeeping policy is essential. A good record-keeping policy is essential. These must be well communicated to employees and strictly enforced.

2007 100
article thumbnail

Delivering Happiness Book Review

The Marq

If you’re interested in getting a copy, please follow the posted guidelines here. I would’ve liked to have read what challenges these others faced and how, by putting to practice a particular set of guidelines, they too reaped the rewards of their success. Nevertheless, I was hungry for more. What Do You Think?