Success
OCTOBER 31, 2023
For example, if you’re interested in a project management role, highlighting your time management and analytical thinking skills may be more important than focusing on customer service or creativity. Soft skills are personality traits or behaviors that can be hard to define.
Office Dynamics
JANUARY 6, 2016
Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. For both customers and employees, it is the experience of the company that defines perception.
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Allwork
JULY 3, 2023
A thorough assessment involves examining the company’s mission, values, policies, communication styles, and employee relationships. Hodari emphasized the importance of using technology, such as AI, to improve the workplace experience and deliver better customer service.
Eat Your Career
AUGUST 28, 2023
Your goal is not to save hours of work in the first few minutes of using a new tool. Your goal is to just test it out, see how it works, and start thinking about how it could be useful. Follow your organization’s policies and don’t share any private information, whether personal or business-related. If it does, great.
Service Untitled
MAY 14, 2012
A strong business culture that is aligned with superior business goals outperforms their competitors by light years. These are the organizations who have figured out how to delight their customers and even make them smile. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition.
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.
Make or Break Moments
JANUARY 26, 2010
Someone asked him if people took advantage of Nordstrom’s famous return policy. You’ll all heard the story about the customer who returned a tire to Nordstroms and they didn’t even sell tires. But the associate smiled and happily gave the customer a refund. So look at your customer service policies.
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