Remove Customer Service Remove Gifts Remove Policies Remove Purchasing
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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. The same kind of question arises when an organization charges less for a product online than if you actually walked into the store?

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well.

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What do re-stocking fees say about a retailer?

Service Untitled

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. What’s on the hard drive?

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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Their reports are not reflective of a company as a whole and were not based on specific policies. photo credit: dave416.

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Improving the online holiday shopping experience

Service Untitled

Competitive sites are appearing everyday with some unbelievable deals, and these are the things I consider before I purchase online: When I begin my online search for holiday gifts, I am most attracted to professional looking sites that load quickly with pleasing visual graphics, correct spelling, and grammar.

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere. Trust before like, in all initial purchases and sales.

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