Remove Customer Service Remove Expenses Remove Organization Remove Social Media
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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

But they are time-consuming and expensive. And build them out for every type of media you may one day use. That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows.

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Is customer service more about loyalty or preventing frustration?

Service Untitled

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost. ” The less an organization does, the less the cost.

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When businesses decide to neglect customer service

Service Untitled

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Essential Systems for Entrepreneurs

Jen Lawrence

Getting your systems in order will provide organization and clarity for you to efficiently and effortlessly run your business. Bookkeeping, Invoicing, Expenses, Accounting, Taxes. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. Supports all things money. Contracts and Agreements.

Legal 52
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Essential Systems for Entrepreneurs

Jen Lawrence

Getting your systems in order will provide organization and clarity for you to efficiently and effortlessly run your business. Bookkeeping, Invoicing, Expenses, Accounting, Taxes. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. Supports all things money. Contracts and Agreements.

Legal 52
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Customer service at “stake” at Morton’s Steakhouse?

Service Untitled

Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. Still the benefits of this grandiose scene can at least be a lesson in the importance of listening to social media.