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FEBRUARY 22, 2011
Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.
Service Untitled
MAY 11, 2011
Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy? Customers and clients always like to be recognized.
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Service Untitled
MAY 10, 2011
Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy? Customers and clients always like to be recognized.
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DECEMBER 6, 2013
In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. photo by: cruiznbye.
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SEPTEMBER 4, 2013
Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.
Service Untitled
JULY 19, 2011
The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW. In the luxury brands, Lincoln scored at the bottom.
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SEPTEMBER 29, 2011
There are a lot of successful businesses that are not the largest or the least expensive in what they sell. So what makes customer loyalty? Most likely its performance, reliability, offering something different which is worthwhile to the customer, and providing service far above what is commonly expected. There was more.
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