article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. There is one caveat of warning with an open-door policy. True human interactions are a blend of all emotions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Industrious CEO Shares Pivotal Ways To Foster Workplace Connections

Allwork

In today’s fast-paced and competitive business environment, fostering a positive workplace culture and sense of community has become a crucial aspect of employee retention and overall company success. A thorough assessment involves examining the company’s mission, values, policies, communication styles, and employee relationships.

article thumbnail

Unlocking Inclusive Design With Data: 6 Steps To Power Your Workplace

Allwork

Automation can also be used to reduce costs, increase efficiency, and improve customer service. Organizations must take the time to understand their employees, the cities they are in, and their impact on the environment. Technology can also have a profound effect on the way we work.

article thumbnail

Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

article thumbnail

Prepare a strategy for social media customer service

Service Untitled

That’s where policy procedures come into play. In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly. A good way to break into a more controlled social media environment is using moderated chat groups. If you’re still in the Stone.

article thumbnail

Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. In an environment like this, everybody supports everybody else. When customers. Imagine that?