Remove Customer Service Remove Email Remove Gifts Remove Holidays
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

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Warm thoughts for customer service during the holidays

Service Untitled

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Take care of your customers and attract new ones. .

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Improving the online holiday shopping experience

Service Untitled

The holiday campaigns have begun; sales all over television, billboards, and online social media. I want the contact information of a shopping site to be in plain view, and I look for their phone numbers and email contacts. Meeting your customers needs to own your market It’s tough out there, and everyone is competing for the.

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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange. Also Orvis offers live chats, email questions, and a guaranteed response time of two hours or less.

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Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

Service Untitled

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. photo by: cruiznbye.