Service with a snarl: What to look for and how to avoid it
Service Untitled
NOVEMBER 8, 2013
Customer service agents are not FBI hostage negotiators and should not be expected to tolerate screaming profanities, unrealistic goals, and vulgar behaviors. High levels of service are expensive, and it costs more to provide those services, but the costs for dissatisfaction issues are much lower. How is the customer treated?
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