article thumbnail

5 Ways to Include Soft Skills on Your Resume

Success

For example, if you’re interested in a project management role, highlighting your time management and analytical thinking skills may be more important than focusing on customer service or creativity. Soft skills are personality traits or behaviors that can be hard to define.

Resume 259
article thumbnail

8 Ways to Lose in Business

Success

Of course, there are some wonderful consultants out there who add value to our businesses—the key word above is totally. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. Excellence is not a policy decision.

Policies 240
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ease up on customer service demands during inclement weather

Service Untitled

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees.

article thumbnail

Budget cuts for the IRS result in unreliable customer service

Service Untitled

Those budget adjustments have resulted in less personnel, less training, and as a consequence of course, less service. The problem of what can be done to improve customer service at the IRS doesn’t seem to ever be open for discussion. Are they still on hold?

article thumbnail

Empowering your employees to deliver excellent customer service

Service Untitled

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Of course there is no magic formula, but the more we empower our staff with the best tools available, the less mistakes they are going to make.

article thumbnail

Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

article thumbnail

Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.