Remove Cost Remove Customer Service Remove Restaurants Remove Social Media
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Are Social Media Websites The Next Collaboration Tools?

Small Business CEO

Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known. However, businesses are now beginning to see social media in a new light.

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Customer service at “stake” at Morton’s Steakhouse?

Service Untitled

Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. Still the benefits of this grandiose scene can at least be a lesson in the importance of listening to social media.

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I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

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Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Is there an apology for making us wait?

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The golden rules of customer loyalty

Service Untitled

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. We must strive to deliver all that we have promised on our websites, in our flyers, and on social media.

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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs.

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Competitive Intelligence: Not Just For Big Business | THE SMALL.

The Small Business Blog

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Say you have a competing restaurant a few blocks away. Build your own network!

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