Remove Cost Remove Customer Service Remove Policies Remove Social Media
article thumbnail

I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

article thumbnail

Don’t expect customer service from your health insurance company

Service Untitled

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# photo credit: cote.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? A lot of policies were focused was on helping small businesses with a “£2.5 Not policy.

Budget 100
article thumbnail

Answering Your Phone: Is it You or Memorex?

Make or Break Moments

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? What policies or procedures do you have in place for telephone answering?

Phones 100
article thumbnail

A few lessons learned from new PayPal president David Marcus

Service Untitled

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Overdraft covering shipping costs depleting fast.

article thumbnail

Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make certain that you have strong, unconfusing policies on employment.

2007 100
article thumbnail

Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? On-Demand Small Business Infrastructure™ allows you to run your business online.

2007 100