4 Marketing Lessons Learned From DirecTV’s Customer Service

The Solopreneur Life

I ’ve been a satisfied DirecTV customer since 2003. I called customer service today because I wanted to cancel my subscription to ESPN Gameday, which is a package of out-of-market college football games. I explained my situation, and the customer-service representative said, “I can’t cancel the subscription because the season has already started.” Great product, and I was reminded 10 minutes ago that their customer service is outstanding.”

On Using Excellent Customer Service To Reduce Churn

Dumb Little Man

They can even influence potential future customers as well. In an era where customer loyalty is hard to come by, it pays to offer the highest quality customer service experiences possible. After all, your business wouldn’t exist if not for happy and loyal customers.

2018 203

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Recruiting talented employees to enhance customer service

Service Untitled

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Consumer Reports says Apple does customer service better The ultimate success of a company is predicated on exceptional.

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. The key to keeping customers, and I’m sure this won’t be a surprise to you, is customer service.

2010 141

To deliver world-class customer service

Service Untitled

A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Let’s face it – without customers there is no business. The experiences however, remind me of what world-class service can offer.

Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Productive & Organized

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   The service you deliver is a direct reflection of what you will be like for your for-profit programs and services.

2012 137

Customer service and the impact of social media

Service Untitled

Even though these online global communities can be somewhat intimidating, many of the best are available at no cost and with amazingly easy access. So how does all of this fit into the ever broadening sea of customer service? There is absolutely no getting away from social media.

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

A few lessons learned from new PayPal president David Marcus

Service Untitled

Of course, with corporate duties and other upper tier responsibilities, the waters of dealing directly with customers often are muddied, but it’s obvious executives still need to tune into what is going on for all levels of business. Overdraft covering shipping costs depleting fast.

2012 60

Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? Other costs are not quite as obvious.

WinWeb's Free Online Accounting Software Now With Cost Centre.

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. WinWeb’s Free Online Accounting Software Now With Cost Centre Functionality. do cost cutting.

2007 130

How to act like an adult when you need customer support

Service Untitled

Our mothers told us when we were very young that we wouldn’t always get everything we wanted, and we must learn to be fair with everyone we deal with in life. In the old days, customers didn’t have the advantage of the Internet to research issues.

2014 74

The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 So what do customers value?

2010 130

Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

Share Ground Transportation: Sharing a taxi or town car with other attendees from your organization may be a cost-effective alternative. For repairs such as burned out light bulbs, be aware that hotels often change them during the day while the cleaning staff is servicing your room.

2018 182

Top 5 Sales Tips for Small Business

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. They all have to do their part by providing excellent customer service. E-Mail me or follow me.

2010 186

Top 5 Tips for Learning More About Your Customers

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Try to figure out exactly what it is that you want to know about your customer base.

2010 156

Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Here are some criteria to consider: Stay away from those customer service representatives who respond negatively to customer demands.

2010 53

Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. It’s not a cost.

Service Untitled» Blog Archive » American consumers report.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year.

2010 54

Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service. Increasing customer satisfaction.

2009 41

Take Assumptions Out of Customer Listening

Service Untitled

Don’t assume you know what your customers want or need without asking! At first glance, it seemed like a really nice enough service enhancement. But something teased at the edge of his service vision. Possibly Related Posts: Are you listening to your customers?

2011 58

Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. A customer’s last memory of service is rarely another organization of your type. Make it easy for your customers, according their definition of easy.

2010 78

Leading and Working with a Multi-VA Team

Denise Aday

The cost is still built into pricing, of course. I do so because a) I like the transparency and ability for clients to see exactly what they’re paying for and b) it’s actually a service item. We juggle quite a lot for our clients and process a high volume of communication, so this is a billable service unto itself that doesn’t belong in overhead. Feature this in service packages. Continuing reflections on IVAA Live Summit 2010 (#IVAA10)…. I love discussion panels.

2010 54

Small Business World News Round-up - 2009/11/03

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. E-Mail me or follow me. Outsourcing Options For Small Business Focus on your business, timeshare professionals.

2009 164

Top Reasons Why You Should Find A Virtual Assistant Today For Your Business

Dumb Little Man

Plus, they can offer a range of services. Plus, you can choose from better options at lower costs. You Can Save On Your Operational Costs. There’s no need for you to spend on additional taxes, maintenance costs, and office space.

2019 247

The Future of Health Insurance And Healthcare: What Everyone Needs to Know

Dumb Little Man

As healthcare costs have skyrocketed, wages have stagnated, the cost of living has risen, and the job market has been taken over with freelance and gig positions, many are wondering when healthcare and health insurance will make strides to change with the times.

2019 153

Top 5 Tips for Using Technology for Marketing

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Learn how to use publishing software and create eye-catching promotional material. E-Mail me or follow me.

2010 184

Top 5 Biz-to-Biz Sales Tips

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Make sure they know exactly how your products and services can help their business succeed.

2010 164

Adjusting Your Business Mindset for the AI Economy

Dumb Little Man

Saying this, if business owners act now in sharpening their learning inclination, there could be endless possibilities of success to reap from by the time the AI economy takes off. Think about the big picture, define your success, and learn as you go along to integrate AI into your business.

2019 186

Preventing Employee Turnover With Better Benefits

Dumb Little Man

It can lead to increased costs for the companies they leave behind. Turnover cost businesses $600 billion in 2018 alone. While wages were up 3.1%, the cost of living has been outpacing wage growth by 14% on average.

2019 168

What You Should Know Before Becoming A Pharmacy Tech

Dumb Little Man

They distribute prescription medications to customers and work closely under the supervision of pharmacists. Entering customer information. There is a customer service component to the job, too. Pharmacy techs are responsible for educating customers on dosage and side effects they may experience after taking their medicines. Most educational programs will cover an overview of these concepts in the classroom as well as practical application and hands-on learning.

2018 133

How To Put Your Business On The Map

The Small Business Blog

Whether your target market is local, national or international, the only way you are going to get customers and make profit is by making sure that people know about your business. It can be helpful to draw a profile of your typical customer in order to enable you to focus your marketing activities specifically towards this market; this can be particularly useful if you are not within your target market yourself.

2010 157

Why You Shouldn’t Worry About AI Taking Your Job – Yet

Dumb Little Man

In the already male-dominated industry, the decade’s worth of resumes it reviewed to learn how to identify good candidates for successful hires were, not surprisingly, mostly male applicants. Administrative services, 73%.

2019 232

Set Yourself Apart from the Competition » Make or Break Moments

Make or Break Moments

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. If your services were stacked up against the competition, like the candidates at oDesk, how would you compare?

2010 130

Retail And Consumer Goods: The Next AI Frontier

Dumb Little Man

It can order things before they run out without having to invest in costly excess merchandise that didn’t need to be ordered just yet. This not only helps stores make sales, but it also helps to keep prices low for customers. Why Customer-Facing AI Is Growing.

2019 146

Ultimate travel itinerary

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers. A lot of the apps are free or only cost a few pounds.

Travel 175

What a Girl Scout Taught Me About Hustle

Dumb Little Man

What began as a one kitchen operation to supplement the costs of business , has grown into a multi-million dollar expansion and the bulk of all funding for the Girl Scouts. With a track record like that, I believe we can learn a few things about growing our businesses and ourselves.

2013 285

Top 10 Small Business Trends for 2015

Small Business Labs

Already in use by Apple and other major retailers, Beacons are being used for applications such as in-store customer service notifications, special upgrade offers and personalized marketing messages. Improved hardware, cheaper and better performing input materials and the emergence of 3D printing service providers are turning 3D printing into an increasingly viable small business prototyping tool and, in certain situations, small batch manufacturing platform. 

2015 219

Digital Marketing for Business: Is It A Must?

Dumb Little Man

Think of it this way: When you call a call center with a complaint or customer service issues, the other party asks for your details. They can also provide valuable insights on how its employees and products are doing in terms of customer satisfaction and retention.

2018 248

Work Near Anaheim CA? Claim Your Office Miracle Today!

Productive & Organized

Learn the questions you need to ask yourself before you throw anything away. Be more responsive to your customers. What is the cost to you for you to do nothing? Information is power! If you can find it when you need it.

2011 169

Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm.

Tap Into Your Inner Child

Office Dynamics

They come to my classes and think they aren’t creative but after I have given them several opportunities through learning activities, their creative talents blossom—and they are all different. Reduce costs. And give better customer service.

2011 130

Service Untitled» Blog Archive » Customer feedback; an important.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. High ratings for customer satisfaction directly correlates to a happy, knowledgeable and friendly staff. Is customer service commensurate with price in real estate sales?