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Saying “Bon Voyage” to Your Customers

Service Untitled

He wanted to make sure the servicemen/women under his command left with a positive impression of their tour of duty, knowing that if he did these people would speak positively to others about their experience in the service, which in turn, might inspire someone else to enlist. The same holds true with our customers. Insuring the 1.2

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How We Pulled Off a Huge Event Through Outsourcing

Productivityist

One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. We ended up hiring him for several jobs and staying in constant contact over the course of several weeks. egotiation via email & phone ?

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Building a Perpetual Marketing Machine

Small Business CEO

Free online marketing tools like social networks have great potential for reaching new customers, but their actual impact on the bottom line is hard to measure. Meanwhile, established tools like email marketing provide valuable metrics on subscribers, and are more suited for retaining and engaging existing customers than acquiring new ones.

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How Do You Know When Your Customers Are Starting to Stray?

Service Untitled

With twenty-plus years working in a variety of contact center roles, Larry now heads up the award winning Customer Support team at Constant Contact, the leader in online marketing tools for small businesses. Insuring the 1.2 photo credit: dougtone.