Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The lady that disapproved used to work for a very corporate company and happened to be my boss because she was the CEO's assistant. The link is that original post.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. Private colleges may seem expensive but they offer many scholarships to help offset this cost. We have listed each speaker and what the attendees will learn.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

SEPTEMBER 28, 2015

Save your company money wherever you can. Remember, if you have to do something over, you are costing your company money. Therefore, you need to invest in learning (even if your employer can’t support you). It may seem like it takes forever, but it will eventually end. Focus on what you can do today.

Training 100

Training Promotion Skills Learning 100

Service Untitled

JANUARY 13, 2014

Companies are not inherently evil, nor are they always wrong. Our mothers told us when we were very young that we wouldn’t always get everything we wanted, and we must learn to be fair with everyone we deal with in life. Research how the company handled it; they may have visited this particular problem in the past.

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Office Dynamics

APRIL 30, 2015

Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. Make Learning Fun For Your Admin Team (4/8/2015).

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Take the example of an internet shoe company.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. How does a summer surcharge ranging from $10 to $30 sound?

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 8, 2010

Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 Restaurants 40

Service Untitled

MARCH 16, 2009

saves the company money. Customers contact companies to get questions answered or issues resolved. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. Saving money. Less time spent by representatives on the phone, over chat, etc.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

SEPTEMBER 17, 2010

According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. Brookes tells us that is what customers want.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. It could save your company some money. Hotels usually have a scale they go by such as 40% if you cancel by a certain date, 60% if you cancel by another date and then 100% on the final date.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

FEBRUARY 24, 2009

Administrative assistants do more than just assist with the day-to-day activities of a company – in fact, for most employers, they’re Person Fridays without whom nothing gets done. Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP Resume International 100

Service Untitled

FEBRUARY 29, 2012

We don’t really do formalized reviews like most companies do anymore. I don’t think anyone in the company, from the people writing in the reviews to the people getting reviews or whatever, I don’t think anyone really enjoyed it. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Success

MARCH 4, 2024

Success Habits: Proven Principles for Greater Wealth, Health, and Happiness By Napoleon Hill Though Napoleon Hill died more than five decades ago, there is still much one can learn from his teachings. Rather than leaving the reader with vague lessons learned, Kawasaki spells it out with tips, advice and quotes.

UPS 212

UPS Social Media Etiquette Health 212

On The Job

SEPTEMBER 9, 2009

The tension has grown as young workers enter a labor force where employers are closely watching costs, including those for recruitment and training. The problem is that now employers don’t have the luxury of letting employees learn on the job.” It costs us money.” Am I being too strict and should a warning be enough? -

2009 100

2009 AT&T Mentoring Skills 100

Success

SEPTEMBER 6, 2022

Companies like Google 3M have crafted colorful, dynamic workspaces where employees play with toys and video games, take nap breaks and go outside for recess. They learn to step back and view problems, people and things from a completely different point of view.”. The open-mindedness of children also helps them learn new things. “I

2008 264

2008 Google 2005 Learning 264

Service Untitled

JULY 15, 2010

Expressive : Spontaneous, good negotiator,and learns by doing. The author also emphasized the importance of marketing to help create a successful business and touches upon social media including Facebook, Twitter, blogging, and of course, the company website. Jane replied by asking me, ‘How much would it cost me?’

Customer Service 40

Customer Service Interviewing Training Expenses 40