Office Dynamics

FEBRUARY 6, 2019

Joan Burge, founder and CEO of Office Dynamics International is the creator of the World Class Assistant course and has helped men and women from around the world get their CWCA designation. Based on Joan’s experiences, conversations, and testimonials Joan has put together a short list of the top reasons why attending the Office Dynamics World Class Assistant course is a must for all administrative assistants and executive assistants. #1: 4: Intimate class size.

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Office Dynamics

APRIL 18, 2019

Organization skills for administrative assistants are one of the most valuable skills to have as an administrative assistant. Fortunately, there are at least 9 ways to improve your organization skills as an administrative assistant without too much effort on your part. Organizational skills for administrative assistants are crucial to the success of any business. These 9 ways can help you improve your organization skills in practical and workable ways.

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Office Dynamics

AUGUST 13, 2015

As we celebrate 25 years in business we’re offering a free webinar each month for administrative professionals to continue their skill development and learn more about who we are and what we offer the administrative profession. This month we focused on the topic of persuasion skills with our free webinar, Getting to Yes: Overcoming Resistance to Get What You Want and Create More Value for Your Company. We have about 5 spaces left for our fall 2015 class.

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Office Dynamics

MAY 14, 2014

The must-have skill for executive and administrative assistants at all levels going into this conceptual age? For decades, big organizations that have benefited from analytical and functional left-brain aptitudes are now finding themselves in need of softer, right-brain skills. Actually, I have been teaching administrative and executive assistants the skill of exercising their creativity for two decades. Manage conflicting situations. The shift into a new age.

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Skills 2014 Learning Management 149

Office Dynamics

MARCH 21, 2017

You have to dive deep within yourself to develop that “World Class” status that executives are looking for in their assistants. As you can see, these skills go beyond the basics. There is much to learn regarding advanced skills for assistants. These are just a few of the topics we cover in the World Class Assistant™ Certification and Professional Designation program. It’s designed to help you stand out and develop the master-level skills you need to become World Class.

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2017 Skills Administrative Professionals Etiquette 161

Practically Perfect PA

MARCH 25, 2014

I particularly liked her parent’s suggestion of taking a typing class so that Lynn ‘had something to fall back on’ Speaking to assistants a generation or two older than mine I get the sense that some of them took secretarial courses as something to fall back on. I think it is about time we celebrate our fore-sister’s skills. After all some secretary skills are still worth keeping! The post Which secretary skills are worth keeping?

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Office Dynamics

MAY 19, 2015

Here’s how assistants manage their workload and find time for other things, like training! . I am so impressed with administrative and executive assistants who manage their workload in addition to spending several days away from the office for training and development. This week I am presenting the World Class Assistant Certificate Program (Parts 1 and 2) at Nationwide Insurance. After class last night, she drove me to a local store.

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Office Dynamics

DECEMBER 14, 2016

What are the eight must-have skills for executive and administrative assistants for today? As you enter into 2017, be sure you are equipped with this top-notch skill set. Joan also talks about one bonus skill, tune in to see what it is. We invite you to watch the webinar replay: Must-Have Skills for 2017. Download the Webinar Handout: Must Have Skills For 2017. Download Your Certificate of Attendance: Certificate-Of-Attendance-Must Have Skills.

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2017 Skills 2016 2015 126

Office Dynamics

JUNE 5, 2013

I have always said, “ You do not need to be a manager or senior executive to be a leader. One thing that bugs me as a 22-year corporate trainer trying to instill confidence in administrative professionals is when I am teaching a class whereby I have assigned leaders for each table and they delegate their role to another person at their table instead of taking on the role themselves. Every executive assistant and administrator can be a leader and should be a leader.

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Skills 2013 Confidence Administrative Professionals 186

Office Dynamics

MARCH 18, 2015

This is a vital topic I cover in my Star Achievement Series® , World Class Assistant™ Certificate program , and one-on-one coaching. This is the best advice you will ever receive on how to build a strategic partnership with your executive, manage their day, and stay on top of the volumes of tasks and projects you have to handle. When it comes to e-mail management, there are various approaches. Are you communicating with your manager through daily huddles?

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2015 Management Calendars Assertiveness 168

Ian's Messy Desk

AUGUST 12, 2014

The post Boost Your Success by Improving Your Speaking Skills appeared first on Ian's Messy Desk. There was a student who dropped a course five times because he hated speaking in front of the class. This reflects your level of communication skills and acumen. With proper communication skills, you can represent the public in voicing your rights and opinions. Those with strong speaking skills have an advantage in communicating their opinion.

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2014 Skills Self Esteem Equipment 178

Dumb Little Man

JULY 5, 2017

You need to have a particular skill set that fits their needs. Some students may learn professional skills by reading “ management books by reputed authors “, watching videos on these subjects or latching on to management gurus. See Also: 3 Management Books Every Upcoming Entrepreneur Must Read. Now, if you are wondering what exact skills can help you in getting your dream job, read on. Leadership skills. Collaborative skills.

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2017 Skills Collaborate Confidence 158

Office Dynamics

MAY 14, 2014

The must-have skill for executive and administrative assistants at all levels going into this conceptual age? For decades, big organizations that have benefited from analytical and functional left-brain aptitudes are now finding themselves in need of softer, right-brain skills. Actually, I have been teaching administrative and executive assistants the skill of exercising their creativity for two decades. Manage conflicting situations. The shift into a new age.

2014 177

2014 Skills Learning Management 177

Office Dynamics

MAY 14, 2014

The must-have skill for executive and administrative assistants at all levels going into this conceptual age? For decades, big organizations that have benefited from analytical and functional left-brain aptitudes are now finding themselves in need of softer, right-brain skills. Actually, I have been teaching administrative and executive assistants the skill of exercising their creativity for two decades. Manage conflicting situations. The shift into a new age.

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Skills 2014 Learning Management 100

Daily Writing Tips

FEBRUARY 18, 2019

When you have paid for a class and/or scheduled time for attend classes or workshop sessions, you’re more likely to persevere, and completing assignments and projects will help you establish and/or maintain your writing discipline. If you’re intimidated by a group setting, consider finding a writing partner with whom you can exchange drafts and/or discuss concepts and practice skills, then graduate, on your own or with your partner, to a course or workshop. Prepare.

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Office Dynamics

JULY 20, 2015

I was inspired today to share with you 5 powerful communication strategies for assistants that I often teach in my World Class Assistant Certificate Program. content derived from the World Class Assistant Certificate Program) . Read the Wall Street Journal after your manager is done with it. Learn what your manager likes to follow, and become her eyes and ears on the subject. Remember never to harm the trust your executive or manager extends to you.

2015 184

2015 Learning Skills Management 184

Office Dynamics

MAY 14, 2014

The must-have skill for executive and administrative assistants at all levels going into this conceptual age? For decades, big organizations that have benefited from analytical and functional left-brain aptitudes are now finding themselves in need of softer, right-brain skills. Actually, I have been teaching administrative and executive assistants the skill of exercising their creativity for two decades. Manage conflicting situations. The shift into a new age.

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2014 Skills Learning Management 100

Office Dynamics

APRIL 25, 2016

I am just coming back to the office this week after an incredible week of teaching World Class Assistant to some amazing ladies. During my training, I give ample time for attendees to use their creativity, skill practice, and stretch out of their comfort zones. Check out the Blog-a-Thon we’ve been hosting this month for some ideas on how you can stretch and grow your current skill set.

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2016 Administrative Professionals Assertiveness Learning 128

Office Dynamics

MARCH 12, 2015

Again, use positive communication skills. We are learning to find a balance between being too passive and/or too aggressive, instead learning to be assertive when presenting ideas and/or suggestions.” – World Class Assistant Part 1 Graduates (For more wisdom from these class participants check out the slideshare below by my World Class students. Benefits of Attending the World Class Assistant Certificate Program (as shared by course participants).

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Assertiveness 2015 Self Esteem Stress 153

Office Dynamics

AUGUST 14, 2019

This definitely is a skill every assistant needs to know. This is a skill you can use every single day! In our World Class Assistant course, we cover this topic and participants work on real work world case studies. I reference Daniel Goleman for my classes and want to share this with you. 2: Self-Management (I manage me.). 4: Relationship Management (I attempt to facilitate situations for a positive outcome.0.

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2019 Self Esteem Confidence Etiquette 175

Office Dynamics

JULY 23, 2015

Professional certification gives your employees a chance to upgrade their skills and grow in their career, which in turn gives you stronger and more skilled employees. Certification is an inexpensive way to help your employees move forward and learn new skills. A talented and educated employee will utilize the skills they learn in a degree program while working for you, so offering tuition reimbursement to them is an investment in their professional growth.

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2015 Management Skills Learning 126

Office Dynamics

APRIL 10, 2016

As the years passed, I raised my children as a working Mom while adding new skills, learning new technologies, etc. I experienced a few bumps in the road but felt fairly secure that I was good at what I did and had all the skills necessary to be successful. The most exciting part was finding out about the opportunity to gain a certification showing that I was a World Class Assistant !! Dear Joan & Jasmine: Since I picked up your book “Who Took My Pen…Again?!”

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Simple Productivity Blog

MAY 6, 2013

I am always on the lookout for new time management pieces to slot into my current system. When Francis Wade emailed me and asked me to read and review Bill’s Im-Perfect Time Management Adventure: A Business Fable , I thought why not? The thing that really piqued my curiosity is that this time management book was written as a novel. The premise of the book centers around Bill, a project manager who is not very good at time management.

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Office Dynamics

APRIL 19, 2010

It doesn’t take a brain scientist to see that more and more firms are counting on employees and middle management to handle their own calls, prepare their own documents and make their own travel arrangements. Consider taking on learning these new skills: Foreign Language: Learn Spanish. I have a hunch it is going to be THE most important skill in the next twenty years, not just for administrative professionals - but all professions.

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2011 2010 Skills Learning 101

Office Dynamics

APRIL 19, 2010

It doesn’t take a brain scientist to see that more and more firms are counting on employees and middle management to handle their own calls, prepare their own documents and make their own travel arrangements. Consider taking on learning these new skills: Foreign Language: Learn Spanish. I have a hunch it is going to be THE most important skill in the next twenty years, not just for administrative professionals - but all professions.

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2011 2010 Skills Learning 100

Office Dynamics

APRIL 2, 2015

I recently came across this list from one of my classes and wanted to share it. If you are a manager reading this blog, check off the ones that apply to your administrative partner. Good communication skills. Organization skills. Interpersonal communication skills. Excellent calendaring skills. Excellent time management skills. Great networking skills. Analytical forward thinking skills.

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2015 Etiquette Assertiveness Customer Service 164

45 Things

JANUARY 3, 2013

Here's a story I did for Gannett/USA Today on what to do if you're interested in moving into the management ranks. Managers often are portrayed as incompetent nincompoops or royal jerks who should be locked in their cars and never allowed to interact with human beings again. They see their managers deal with the stress of their own bosses, motivating workers who don't care about their jobs and putting up with angry customers who call their mothers unflattering names.

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2013 Skills OfficeTeam Salary 70

Office Dynamics

MARCH 17, 2017

The wow factor is a term we use in the World Class Assistant™ certificate program to describe the powerful executive presence that the most successful administrative professionals exude. They are World Class Assistants. You can’t have it if you don’t first have the skills to do your job exceptionally well. This wow factor idea comes from our World Class Assistant™ Certification and Professional Designation program. Some assistants have it. Some assistants don’t.

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2017 Administrative Professionals Etiquette Stress 138

Office Dynamics

JUNE 6, 2018

I was inspired today to share with you 5 powerful communication strategies for administrative assistants that I often teach in my World Class Assistant Certification and Designation Program. Read the Wall Street Journal after your manager is done with it. Learn what your manager likes to follow, and become her eyes and ears on the subject. Remember never to harm the trust your executive or manager extends to you.

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2018 Learning Stress Skills 184

Office Dynamics

MAY 5, 2018

During a class I was teaching, a high-level executive assistant that I admire said to her peers, “At our company, we insulate ourselves. Administrative Professionals Week Career Management Communication Skills Interpersonal Skills Uncategorized Work-Life BalanceWe think we are the best executive assistants alive, but we are not. We have much to learn.” This executive assistant is a seasoned professional with 25+ years of experience in the administrative profession.

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Small Business CEO

APRIL 14, 2011

While yes it is true that one doesn’t need a Masters of Business Administration degree in order to run and manage a successful small business, the leadership and business skills one learns pursuing an MBA can in fact help one launch their business to even further heights. Unfortunately not everyone has the time or the money to return to school in order to learn a new set of managerial and business skills. Marketing Management [MIT].

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2011 Skills Budget Expenses 64

Office Dynamics

JANUARY 23, 2017

Today I am focusing on tactfully voicing your opinion, which is another topic I cover in our World Class Assistant Certification course. Throughout my career as an employee—a few decades ago—I had the need to voice my opinion to my manager, colleague, vendors, peers, and others. I encourage you to work on this vital business skill. I hope you had a great week last week and were able to apply the tips I had for communicating with people from different generations.

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2017 Self Esteem Assertiveness Administrative Professionals 163

Office Dynamics

MARCH 9, 2018

I was teaching a class two weeks ago from the Star Achievement Series®. Under that umbrella, we addressed topics such as self-management vs. stress management, learning specific difficult people types and how to handle each of them, the benefits of conflict and much more. One administrative assistant, who’ll I’ll call Sue for anonymity reasons, said that originally her manager did not expect her to check business emails and take action on non-work hours.

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Office Dynamics

SEPTEMBER 5, 2018

I know many seasoned executive assistants who think they do not need to focus on or pay attention to their basic skills, what is also known as the fundamentals. They feel they have been managing calendars or planning meetings forever so why pay attention. For 28 years, I have been teaching assistants to pay attention to the fundamentals such as meeting planning, travel planning, calendar maintenance, organizational skills, follow-up systems, time management, and communications.

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Office Dynamics

NOVEMBER 4, 2016

This is a posted question from Business Management Daily ‘s Admin Pro Forum that has been shared with permission. . World Class Assistant Certificate Program. For more discussion on this topic, visit Business Management Daily. Assertive Career Management Communication Skills #careeradvice admin tips assertive Business Management Daily communication skills get what you want how to be more assertive professional development professional goals q and a

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Assertiveness 2016 Self Esteem Skills 126

Office Dynamics

SEPTEMBER 4, 2019

Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a person’s perceived executive presence. In my World Class Assistant™ course, attendees will ask me what this means. So, when you are communicating with executives or managers, keep it short, simple, and to the point. In my World Class Assistant™ course, attendees get to practice projecting executive presence.

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2019 Confidence Assertiveness Training 113

Office Dynamics

APRIL 25, 2018

Expand your mind; add to your skill set; challenge your thinking; look at your day in a new way; be a life-long student. Often when assistants show up for our training, they are already skilled and experienced. These seasoned assistants are excited to see, at the end of the class, that they tapped into potential they didn’t even realize was within them. A message from Joan Burge, Founder and CEO of Office Dynamics International: Happy Administrative Professionals’ Day!

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Office Dynamics

FEBRUARY 5, 2015

Sample Presentation (From World Class Assistant Attendee): Professional Development Plan Example. Your career is a work in progress whether you are climbing the corporate ladder or staying in your current position and wanting to increase your effectiveness.

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Office Dynamics

MARCH 10, 2015

(Excerpt from Office Dynamics’ World Class Assistant™ Certificate Program). While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Star and World Class Assistants think before they speak, in most instances. Use assertive communication skills to manage these situations.

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45 Things

JULY 20, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, July 20, 2009 Do Online Classes Make Sense for Your Career? Im not exactly sure what classes I would take, but I was glad I did the research on this story for my Gannett column because taking online classes might be a good option for me -- but I need to be smart about my choices. Do Bad Managers Make Us Perform Better?

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Office Dynamics

APRIL 18, 2016

I am well rested and ready to teach my high-end boot camp this week called World Class Assistant. I love teaching World Class Assistant as we dig deep into various topics including: Building a Strategic Partnership, Generational Communication, Being Future Focused, Decision Making, Creating a Career Portfolio and much more. A World Class Assistant should be able to voice his or her opinion but, of course, you must do it tactfully. Happy Monday.

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Small Business CEO

JANUARY 30, 2017

With the international consuming class expected to grow by 75% to 4.2 In addition, you get to source products from low-cost countries and recruit skilled individuals. Also, managing business finances across multiple currencies is no easy feat.… Having an international presence is one of the best choices a small business can make.

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International 2025 2017 Skills 44

Office Dynamics

JUNE 8, 2018

Each month we feature a question from our friends at Business Management Daily’s Admin Pro Forum. Of all the programs offered by other training companies that I’ve attended, World Class Assistant was much more comprehensive and intense. Assertive Career Management Communication Skills Conflict Resolution Difficult People Executive And Assistant Partnership Problem Solving

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2018 Training Assertiveness UPS 105