Expert insights. Personalized for you.
Because of this, I’d like to present a new product I’ve created with my friend Shawn Blanc called The Awareness Building Class. The Awareness Building Class is a 5-part series of audio lessons filled with real-life stories and actionable advice to help you stop guessing and start going. The Awareness Building Class is designed to go hand-in-hand with Shawn’s flagship product, The Focus Course. MORE
The info about what world-class salespeople do is coming up.). Learn to Sell in One Week, Without Taking a Class. The good news — great news, actually — is you can learn to sell well and be comfortable selling, without taking a class or buying a book. What do world-class salespeople do that you don’t? “It ain’t easy, but it’s the essence of world-class advertising.” MORE
Pew Research's The American Middle Class is Losing Ground helps illustrate one of the most powerful trends impacting society - rising economic uncertainty. Further supporting the articles listed above, the Pew study found the share of Americans with middle class incomes has declined from 61% in 1971 to 50% in 2015. One reason the middle class is shrinking is the upper class is growing. MORE
We had the pleasure of hosting our World Class Assistant Part 1 program this week and we met 22 wonderfully world class assistants! Here's a snapshot of this bright crew MORE
The Christian Science Monitor's Surging BRIC middle classes are eclipsing global poverty does a great job describing the surging number of people entering the middle class around the world. Key quote: "By 2030, the global middle class is widely projected to at least double in size to as many as 5 billion – a surge unseen since the Industrial Revolution. MORE
Original Post: 7 Classes of Phrases. Phrase is such a banal term for two or more words that convey an idea that it may surprise you that there are seven types of phrases, with variations. Here, with pertinent phrases in sample sentences formatted in boldface, is a rundown of the categories: 1. Absolute Phrase. MORE
I’m sitting here waiting for my flight to the US to depart and I’m flying with Richard Branson’s Virgin Atlantic. I’m thinking back a few decades to when it was I heard the name Virgin or Richard Branson for the first time. I remember listening to him when he was asked why he started Virgin… MORE
VAClassroom has made a big effort to keep abreast of these changes and is offering a great class for those new to offering FB support to clients as well as those who’ve been doing this for awhile but would like a rigorous, thorough update. Facebook just keeps changing. MORE
Congratulations to our newest World Class Assistant Certificate Graduates! From left to right: Janice Seaman, Humana; Karla Weaver, Sandia; Kelli Collins, Sandia; Lisa Olsen, Office Dynamics Certified Trainer; Ann Eling, Stanley Works; Monica Padilla-Lovato, Sandia; Jessica Rupp, Grand Canyon Skywalk MORE
I've really been impressed the last few times I have taught my World Class Assistant Certificate Program here in Las Vegas! On the very first morning the attendees took the initiative to start meeting each other without waiting to warm up to each other after the first day. Listen to my podcast about this great experience for more on the story! How do you feel about meeting people? MORE
I was inspired today to share with you 5 powerful communication strategies for assistants that I often teach in my World Class Assistant Certificate Program. content derived from the World Class Assistant Certificate Program) . Do have a healthy curiosity that you use in your day-to-day communications? However, I want to assure you that if you are not in the administrative profession, you will still greatly benefit from today’s topic. So continue reading. MORE
Take a writing or editing class, whether offered as part of a university’s regular curriculum or as a continuing-education course. Original Post: 10 Classes of Careless Usage. If you find yourself making any of the following types of errors, general or specific, brush up on your writing with grammar guides and usage handbooks and/or any or all of the other strategies mentioned at the end of this post. MORE
This class earned an extra special badge in leadership during their time with us! Thank you to the wonderful administrative and executive assistants we had the pleasure of meeting and working with last week. These wonderful women were a full of energy and great ideas. MORE
Congratulations to another world-class group of assistants who recently graduated from the World Class Assistant Certificate Program in Las Vegas, Nevada! World Class Assistant Certificate Program. An amazing and inquisitive group spent two and a half wonderful days with Joan Burge as they learned the World Class Assistant program. MORE
In today’s free webinar Joan shares Strategies for Being a World Class Assistant and she covers the topic of Creating a Career Portfolio. Watch the replay: Strategies for Being a World Class Assistant. Download the Handout: Strategies For Being A World Class Assistant. Download Your Certificate of Attendance: Certificate-Of-Attendance-Strategies To Being A World Class Assistant. World Class Assistant Part 1 – $100 discount, use code WCA12DAYS. MORE
According to a recent study by Pew Research , only 44% of Americans self-identify as being middle class. Over the same time frame the percent of Americans saying they are lower or lower-middle class rose 15 points, from 25% to 40%. The upper class has also taken a hit, dropping from 21% in 2008 to 15% in early 2014. The decline in the middle class has profound business impacts. The New York Times article The Middle Class is Steadily Eroding. MORE
While it's hardly new news that Asia's middle class and economies are growing, it's still worth looking at the amazing numbers behind this. According to Asia: Leaning In , a report from the giant global investment management firm KKR, Asia's middle class will increase from 1.4 This data means Asia's share of the global middle class will grow from 45% in 2015 to 63% in 2030. MORE
My 13-year-old daughter, Clare, is a big fan of alternative music. Her knowledge is extensive. Her best friends say she’s “Bohemian” and they like hanging with someone who isn’t into Top 40. Alt is an important part of Clare’s junior-high identity. When I pick up Clare after school, she hops in my Jeep and before MORE
Joan Burge, founder and CEO of Office Dynamics International is the creator of the World Class Assistant course and has helped men and women from around the world get their CWCA designation. Based on Joan’s experiences, conversations, and testimonials Joan has put together a short list of the top reasons why attending the Office Dynamics World Class Assistant course is a must for all administrative assistants and executive assistants. #1: 4: Intimate class size. MORE
This week I am presenting the World Class Assistant Certificate Program (Parts 1 and 2) at Nationwide Insurance. to get some work done before showing up for class and after putting in a full day of learning, goes back to her desk and works until 6:00 p.m. After class last night, she drove me to a local store. Are you one of the many assistants who claims you can’t attend a training course or even get away for a free webinar because you’re just too busy? MORE
Congratulations to our newest World Class Assistant Certificate Graduates! From left to right: Janice Seaman, Humana; Karla Weaver, Sandia; Kelli Collins, Sandia; Lisa Olsen, Office Dynamics Certified Trainer; Ann Eling, Stanley Works; Monica Padilla-Lovato, Sandia; Jessica Rupp, Grand Canyon Skywalk MORE
This class earned an extra special badge in leadership during their time with us! Thank you to the wonderful administrative and executive assistants we had the pleasure of meeting and working with last week. These wonderful women were a full of energy and great ideas. MORE
by When I taught this class a few months ago, it was a big hit! The post New Class: Eliminating Paper from your Life 101 appeared first on Clutter Coach I’m bringing it back in June at a private studio in south Berkeley. Go here for details and tickets. In the meantime, here’s a joke quiz I wrote about paper. See how you score! Top Ten Ways NOT to deal with paper. Keep your junk mail to look at later. Save coupons for things you do not need or want. MORE
In my World Class Assistant™ Certificate Program held in Las Vegas, the attendees and I delve into this topic. World Class Assistants shift their beliefs about themselves and their role; see themselves in a higher light; demonstrate courage in teaching others about their role; and set the stage for how they want to be perceived. PS check out a presentation assemble by my World Class Assistant students on what they learned from the program. Do I have your attention? MORE
Well known author and academic Richard Florida has written extensively about the rise of the creative class. According to his work, the creative class - a grouping of knowledge-based professions - has rapidly increased its share of total employment over the last 2 decades and now comprises about one third of all U.S. While the majority of creative class members have traditional jobs, a growing share of the self-employed are also members of the creative class. MORE
Today's New York Times has an editorial on the job woes of the class of 2012. It's covers much of the same ground we did in yesterday's post on Gen Y and Seniors turning to independent work. Key quote from the editorial: " underemployment for young college graduates, which includes the jobless plus involuntary part-timers and those who have given up an active job search, has averaged 19.1 percent. That is nearly twice the prerecession levels." MORE
The New Serfs : If current trends continue, the fastest growing class will be the permanently property-less. The Yeomanry : In neo-feudalist California, the biggest losers tend to be the old private sector middle class. A growing theme across the Internet is that technology is driving income inequality and creating a "neo-feudal" economy. This week alone there are two good examples of this point of view. MORE
A special congratulations message to the wonderful Star students who graduated their Level I course in Star Achievement at Sandia yesterday, 9/9/2010. Just for Fun MORE
Below are 5 great academic writing tips to help you get that top score in class. The post 5 Academic Writing Tips to Help You Earn The Highest Grades In Class appeared first on Dumb Little Man. MORE
A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Maybe I am a bit more critical of world-class customer service than most people because I write about it almost daily, but I am sure the expectations I have about good systems and processes are consistent with what all people want when dealing with any business. The experiences however, remind me of what world-class service can offer. MORE
Then check out my new class on Skillshare.com. . The post My new class is live! by Do you learn better listening and watching than reading? Do you want to stop procrastination now and start getting things done? For the next week, I’m offering free memberships via this link: [link]. I only have a limited number of freebies to give away, so go claim yours now! What will you learn? Top 3 reasons people procrastinate. The 6 types of procrastinators: which one are you? MORE
Here are some moments that made you wish you listened during law class.… … The post Topics that Made You Wish You Had Listened During Your Law Class appeared first on SMALL BUSINESS CEO. MORE
World Class Assistant Part 1 Certificate Program. At the World Class Assistant Part 1 workshop last week in Las Vegas, 19 bright, energetic executive assistants discussed how they would alter their communications for each generation. Here’s some advice they offer. Veterans: Respectful. Patient. Ask them, don’t dictate; Emphasis on rules. Facts, not feelings (no magic). Boomers: Approach from team player perspective. Approach with excitement about the opportunity/task. MORE
My daughter teaching a class at Ogle :-) #ProudMama. I taught a group class at Ogle the other night. kaiabellanca : My first experience in education! We covered a few basics, like highlight/contour, versions of the smokey eye, and the perfect lip. I can’t wait to give it another go :). proud mama personal family MORE
I’m teaching this class again, this time at Berkeley Adult School. This class will show you how to get back in control of paper and eliminate most of it from your life. ” The post New class: Eliminating paper from your life 101 appeared first on Clutter Coach Even in this digital age, paper is ubiquitous. It comes at us daily. You need to handle it regularly so it doesn’t take over your life. Here are the details: Date : September 27. Time: 6:00 to 8:30 pm. MORE
The World Class Assistant™ program specializes in high-end, high-results training strategically developed for career-minded professionals who want to highlight their excellence. Did you know that when you actively participate in Part 1 and Part 2 you also have the ability to earn your Certified World Class Assistant or CWCA. You may have noticed we are only offering the World Class Assistant Part 2 program once this year which makes this offer very special. MORE
The Guardian's US millennials feel more working class than any other generation covers data from the General Social Survey showing that the number of millennials (born 1980 to 2000) who consider themselves middle class has fallen from 45.6% This is part of a broader trend of fewer Americans in general seeing themselves as middle class. MORE
The Latin noun classis , meaning “category” or “fleet” or referring to a group of citizens called up for military duty, is the source of the word class and others derived from it, which are listed and defined in this post. In educational contexts, class pertains to a group of students (whether those enrolled in a particular course or in the same grade level), a course of instruction, or a meeting of such a course. High-class and low-class are equivalent to the latter meanings.) MORE
A special congratulations message to the wonderful Star students who graduated their Level I course in Star Achievement at Sandia yesterday, 9/9/2010. MORE
How Technology Wreaks the Middle Class covers the growing concern that automation and technology is replacing many middle class jobs. The good news is the article's authors see growing opportunities for a new class of middle class jobs. Key quote: The multi-trillionfold decline in the cost of computing since the 1970s has created enormous incentives for employers to substitute increasingly cheap and capable computers for expensive labor. MORE
The World Class Assistant™ program specializes in high-end, high-results training strategically developed for career-minded professionals who want to highlight their excellence. Did you know that when you actively participate in Part 1 and Part 2 you also have the ability to earn your Certified World Class Assistant or CWCA. You may have noticed we are only offering the World Class Assistant Part 2 program once this year which makes this offer very special. MORE
Below you’ll find seven classes of noun/verb agreement you need to understand. Original Post: 7 Classes of Noun/Verb Agreement. Indefinite Pronouns. Most indefinite pronouns correspond to singular verbs: “Someone has left her plate on the table.”. Everybody is entitled to his or her opinion.”. Each boy is responsible for his actions.”. MORE
While training another wonderful group of World Class Assistants last week I learned so much as I opened my ears to what these assistants were saying. Each of them had attended my World Class Assistant Part 1 program and they were now back for Part 2. Before we get started on the material I ask them each to share a succes story on how World Class Assistant Part 1 has impacted their life. First let me share a picture of my wonderful World Class Assistant Part 2 Graduates. MORE
Class Related Topics Dumb Little Man
NOVEMBER 28, 2019
Below are 5 great academic writing tips to help you get that top score in class. The post 5 Academic Writing Tips to Help You Earn The Highest Grades In Class appeared first on Dumb Little Man.
Small Business Labs
MAY 16, 2013
Well known author and academic Richard Florida has written extensively about the rise of the creative class. According to his work, the creative class - a grouping of knowledge-based professions - has rapidly increased its share of total employment over the last 2 decades and now comprises about one third of all U.S. While the majority of creative class members have traditional jobs, a growing share of the self-employed are also members of the creative class.
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Small Business Labs
FEBRUARY 24, 2014
According to a recent study by Pew Research , only 44% of Americans self-identify as being middle class. Over the same time frame the percent of Americans saying they are lower or lower-middle class rose 15 points, from 25% to 40%. The upper class has also taken a hit, dropping from 21% in 2008 to 15% in early 2014. The decline in the middle class has profound business impacts. The New York Times article The Middle Class is Steadily Eroding.
Small Business Labs
SEPTEMBER 3, 2013
How Technology Wreaks the Middle Class covers the growing concern that automation and technology is replacing many middle class jobs. The good news is the article's authors see growing opportunities for a new class of middle class jobs. Key quote: The multi-trillionfold decline in the cost of computing since the 1970s has created enormous incentives for employers to substitute increasingly cheap and capable computers for expensive labor.
Daily Writing Tips
MAY 26, 2017
The Latin noun classis , meaning “category” or “fleet” or referring to a group of citizens called up for military duty, is the source of the word class and others derived from it, which are listed and defined in this post. In educational contexts, class pertains to a group of students (whether those enrolled in a particular course or in the same grade level), a course of instruction, or a meeting of such a course. High-class and low-class are equivalent to the latter meanings.)
Office Dynamics
DECEMBER 13, 2016
In today’s free webinar Joan shares Strategies for Being a World Class Assistant and she covers the topic of Creating a Career Portfolio. Watch the replay: Strategies for Being a World Class Assistant. Download the Handout: Strategies For Being A World Class Assistant. Download Your Certificate of Attendance: Certificate-Of-Attendance-Strategies To Being A World Class Assistant. World Class Assistant Part 1 – $100 discount, use code WCA12DAYS.
Productivityist
OCTOBER 21, 2015
Because of this, I’d like to present a new product I’ve created with my friend Shawn Blanc called The Awareness Building Class. The Awareness Building Class is a 5-part series of audio lessons filled with real-life stories and actionable advice to help you stop guessing and start going. The Awareness Building Class is designed to go hand-in-hand with Shawn’s flagship product, The Focus Course.
Small Business Labs
OCTOBER 7, 2013
The New Serfs : If current trends continue, the fastest growing class will be the permanently property-less. The Yeomanry : In neo-feudalist California, the biggest losers tend to be the old private sector middle class. A growing theme across the Internet is that technology is driving income inequality and creating a "neo-feudal" economy. This week alone there are two good examples of this point of view.
The Small Business Blog
MAY 3, 2011
I’m sitting here waiting for my flight to the US to depart and I’m flying with Richard Branson’s Virgin Atlantic. I’m thinking back a few decades to when it was I heard the name Virgin or Richard Branson for the first time. I remember listening to him when he was asked why he started Virgin…
Clutter Coach
NOVEMBER 7, 2016
Then check out my new class on Skillshare.com. . The post My new class is live! by Do you learn better listening and watching than reading? Do you want to stop procrastination now and start getting things done? For the next week, I’m offering free memberships via this link: [link]. I only have a limited number of freebies to give away, so go claim yours now! What will you learn? Top 3 reasons people procrastinate. The 6 types of procrastinators: which one are you?
Small Business Labs
MAY 24, 2011
The Christian Science Monitor's Surging BRIC middle classes are eclipsing global poverty does a great job describing the surging number of people entering the middle class around the world. Key quote: "By 2030, the global middle class is widely projected to at least double in size to as many as 5 billion – a surge unseen since the Industrial Revolution.
Clutter Coach
SEPTEMBER 6, 2016
I’m teaching this class again, this time at Berkeley Adult School. This class will show you how to get back in control of paper and eliminate most of it from your life. ” The post New class: Eliminating paper from your life 101 appeared first on Clutter Coach Even in this digital age, paper is ubiquitous. It comes at us daily. You need to handle it regularly so it doesn’t take over your life. Here are the details: Date : September 27. Time: 6:00 to 8:30 pm.
Daily Writing Tips
MARCH 4, 2013
Take a writing or editing class, whether offered as part of a university’s regular curriculum or as a continuing-education course. Original Post: 10 Classes of Careless Usage. If you find yourself making any of the following types of errors, general or specific, brush up on your writing with grammar guides and usage handbooks and/or any or all of the other strategies mentioned at the end of this post.
Daily Writing Tips
OCTOBER 19, 2011
Original Post: 7 Classes of Phrases. Phrase is such a banal term for two or more words that convey an idea that it may surprise you that there are seven types of phrases, with variations. Here, with pertinent phrases in sample sentences formatted in boldface, is a rundown of the categories: 1. Absolute Phrase.
Office Dynamics
JANUARY 27, 2011
The World Class Assistant™ program specializes in high-end, high-results training strategically developed for career-minded professionals who want to highlight their excellence. Did you know that when you actively participate in Part 1 and Part 2 you also have the ability to earn your Certified World Class Assistant or CWCA. You may have noticed we are only offering the World Class Assistant Part 2 program once this year which makes this offer very special.
Loosely Speaking
JANUARY 31, 2011
VAClassroom has made a big effort to keep abreast of these changes and is offering a great class for those new to offering FB support to clients as well as those who’ve been doing this for awhile but would like a rigorous, thorough update. Facebook just keeps changing.
Clutter Coach
MAY 19, 2016
by When I taught this class a few months ago, it was a big hit! The post New Class: Eliminating Paper from your Life 101 appeared first on Clutter Coach I’m bringing it back in June at a private studio in south Berkeley. Go here for details and tickets. In the meantime, here’s a joke quiz I wrote about paper. See how you score! Top Ten Ways NOT to deal with paper. Keep your junk mail to look at later. Save coupons for things you do not need or want.
Small Business Labs
OCTOBER 16, 2017
While it's hardly new news that Asia's middle class and economies are growing, it's still worth looking at the amazing numbers behind this. According to Asia: Leaning In , a report from the giant global investment management firm KKR, Asia's middle class will increase from 1.4 This data means Asia's share of the global middle class will grow from 45% in 2015 to 63% in 2030.
Office Dynamics
JANUARY 27, 2011
The World Class Assistant™ program specializes in high-end, high-results training strategically developed for career-minded professionals who want to highlight their excellence. Did you know that when you actively participate in Part 1 and Part 2 you also have the ability to earn your Certified World Class Assistant or CWCA. You may have noticed we are only offering the World Class Assistant Part 2 program once this year which makes this offer very special.
Office Dynamics
OCTOBER 21, 2011
We had the pleasure of hosting our World Class Assistant Part 1 program this week and we met 22 wonderfully world class assistants! Here's a snapshot of this bright crew
Small Business Labs
JUNE 6, 2012
Today's New York Times has an editorial on the job woes of the class of 2012. It's covers much of the same ground we did in yesterday's post on Gen Y and Seniors turning to independent work. Key quote from the editorial: " underemployment for young college graduates, which includes the jobless plus involuntary part-timers and those who have given up an active job search, has averaged 19.1 percent. That is nearly twice the prerecession levels."
Office Dynamics
NOVEMBER 1, 2010
This class earned an extra special badge in leadership during their time with us! Thank you to the wonderful administrative and executive assistants we had the pleasure of meeting and working with last week. These wonderful women were a full of energy and great ideas.
Office Dynamics
SEPTEMBER 9, 2010
A special congratulations message to the wonderful Star students who graduated their Level I course in Star Achievement at Sandia yesterday, 9/9/2010. Just for Fun
Office Dynamics
SEPTEMBER 9, 2010
A special congratulations message to the wonderful Star students who graduated their Level I course in Star Achievement at Sandia yesterday, 9/9/2010.
Office Dynamics
MARCH 28, 2012
While training another wonderful group of World Class Assistants last week I learned so much as I opened my ears to what these assistants were saying. Each of them had attended my World Class Assistant Part 1 program and they were now back for Part 2. Before we get started on the material I ask them each to share a succes story on how World Class Assistant Part 1 has impacted their life. First let me share a picture of my wonderful World Class Assistant Part 2 Graduates.
The Solopreneur Life
JANUARY 9, 2014
The info about what world-class salespeople do is coming up.). Learn to Sell in One Week, Without Taking a Class. The good news — great news, actually — is you can learn to sell well and be comfortable selling, without taking a class or buying a book. What do world-class salespeople do that you don’t? “It ain’t easy, but it’s the essence of world-class advertising.”
Small Business CEO
MAY 27, 2020
Here are some moments that made you wish you listened during law class.… … The post Topics that Made You Wish You Had Listened During Your Law Class appeared first on SMALL BUSINESS CEO.
Office Dynamics
NOVEMBER 4, 2010
Congratulations to our newest World Class Assistant Certificate Graduates! From left to right: Janice Seaman, Humana; Karla Weaver, Sandia; Kelli Collins, Sandia; Lisa Olsen, Office Dynamics Certified Trainer; Ann Eling, Stanley Works; Monica Padilla-Lovato, Sandia; Jessica Rupp, Grand Canyon Skywalk
Daily Writing Tips
JUNE 26, 2011
Below you’ll find seven classes of noun/verb agreement you need to understand. Original Post: 7 Classes of Noun/Verb Agreement. Indefinite Pronouns. Most indefinite pronouns correspond to singular verbs: “Someone has left her plate on the table.”. Everybody is entitled to his or her opinion.”. Each boy is responsible for his actions.”.
Office Dynamics
NOVEMBER 4, 2010
Congratulations to our newest World Class Assistant Certificate Graduates! From left to right: Janice Seaman, Humana; Karla Weaver, Sandia; Kelli Collins, Sandia; Lisa Olsen, Office Dynamics Certified Trainer; Ann Eling, Stanley Works; Monica Padilla-Lovato, Sandia; Jessica Rupp, Grand Canyon Skywalk
Office Dynamics
JUNE 11, 2012
Congratulations to another world-class group of assistants who recently graduated from the World Class Assistant Certificate Program in Las Vegas, Nevada! World Class Assistant Certificate Program. An amazing and inquisitive group spent two and a half wonderful days with Joan Burge as they learned the World Class Assistant program.
Office Dynamics
NOVEMBER 1, 2010
This class earned an extra special badge in leadership during their time with us! Thank you to the wonderful administrative and executive assistants we had the pleasure of meeting and working with last week. These wonderful women were a full of energy and great ideas.
Office Dynamics
NOVEMBER 9, 2012
I've really been impressed the last few times I have taught my World Class Assistant Certificate Program here in Las Vegas! On the very first morning the attendees took the initiative to start meeting each other without waiting to warm up to each other after the first day. Listen to my podcast about this great experience for more on the story! How do you feel about meeting people?
The Solopreneur Life
JANUARY 9, 2014
My 13-year-old daughter, Clare, is a big fan of alternative music. Her knowledge is extensive. Her best friends say she’s “Bohemian” and they like hanging with someone who isn’t into Top 40. Alt is an important part of Clare’s junior-high identity. When I pick up Clare after school, she hops in my Jeep and before
Office Dynamics
APRIL 30, 2012
World Class Assistant Part 1 Certificate Program. At the World Class Assistant Part 1 workshop last week in Las Vegas, 19 bright, energetic executive assistants discussed how they would alter their communications for each generation. Here’s some advice they offer. Veterans: Respectful. Patient. Ask them, don’t dictate; Emphasis on rules. Facts, not feelings (no magic). Boomers: Approach from team player perspective. Approach with excitement about the opportunity/task.
Denise Aday
NOVEMBER 27, 2012
My daughter teaching a class at Ogle :-) #ProudMama. I taught a group class at Ogle the other night. kaiabellanca : My first experience in education! We covered a few basics, like highlight/contour, versions of the smokey eye, and the perfect lip. I can’t wait to give it another go :). proud mama personal family
Small Business Labs
DECEMBER 22, 2015
Pew Research's The American Middle Class is Losing Ground helps illustrate one of the most powerful trends impacting society - rising economic uncertainty. Further supporting the articles listed above, the Pew study found the share of Americans with middle class incomes has declined from 61% in 1971 to 50% in 2015. One reason the middle class is shrinking is the upper class is growing.
Small Business Labs
MARCH 21, 2016
The Guardian's US millennials feel more working class than any other generation covers data from the General Social Survey showing that the number of millennials (born 1980 to 2000) who consider themselves middle class has fallen from 45.6% This is part of a broader trend of fewer Americans in general seeing themselves as middle class.
Service Untitled
MAY 16, 2011
A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Maybe I am a bit more critical of world-class customer service than most people because I write about it almost daily, but I am sure the expectations I have about good systems and processes are consistent with what all people want when dealing with any business. The experiences however, remind me of what world-class service can offer.
Office Dynamics
MARCH 11, 2015
In my World Class Assistant™ Certificate Program held in Las Vegas, the attendees and I delve into this topic. World Class Assistants shift their beliefs about themselves and their role; see themselves in a higher light; demonstrate courage in teaching others about their role; and set the stage for how they want to be perceived. PS check out a presentation assemble by my World Class Assistant students on what they learned from the program. Do I have your attention?
Office Dynamics
MAY 19, 2015
This week I am presenting the World Class Assistant Certificate Program (Parts 1 and 2) at Nationwide Insurance. to get some work done before showing up for class and after putting in a full day of learning, goes back to her desk and works until 6:00 p.m. After class last night, she drove me to a local store. Are you one of the many assistants who claims you can’t attend a training course or even get away for a free webinar because you’re just too busy?
Office Dynamics
JULY 20, 2015
I was inspired today to share with you 5 powerful communication strategies for assistants that I often teach in my World Class Assistant Certificate Program. content derived from the World Class Assistant Certificate Program) . Do have a healthy curiosity that you use in your day-to-day communications? However, I want to assure you that if you are not in the administrative profession, you will still greatly benefit from today’s topic. So continue reading.
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