Customers Rock!

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The Bathroom Experience

Customers Rock!

Diva Marketing Blog. Blog Till You Drop. O’Reilly DePalma: The Blog. The BrandBiz Blog. Floor Covering News Blog. Dr. Joseph Michelli’s Blog. Modenus Blog. Tile Magazine Editors’ Blog. Tile Editor Magazine Blog. Scarlet Opus Trends Blog. Carpet and Rug Institute Blog.

Travel 100
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The Hidden Power of Your Customers is Launched!

Customers Rock!

I would be eternally grateful if you would please leave a review on Amazon.com or on another online retail site as well as say a word or two about it on your blog or favorite social network. I will be featured on various blogs in the coming weeks, either as in interview or as part of a review of my book. Thank you, Lithium.

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Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. style that you are familiar with here on this blog. Will you help me?

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The Latest at Customers Rock!

Customers Rock!

and Toby Bloomberg (Diva Marketing Blog). Blog on Assistant Edge. My blog Customers Rock! It included Frank Eliason (with Comcast at the time, now with Citibank – his first talk ever!), Tony Hsieh (CEO of Zappos), Brian Solis (author of Engage!), We discussed. Fast forward two years to 2010. Customers Rock!

Verizon 100
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The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. I wholeheartedly agree, and as you might imagine, I have a few quick thoughts on the subject which I will share below (inspired by some comments on left on Esteban Kolsky ’s post at the blog TheSocialCustomer ).

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From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

Greg closes the chapter with a short discussion of McDonald’s Moms Online Hubs , who is doing exactly that with regular moms in the USA and Canada, providing them a place to blog and be heard. This is a customer-focused approach. Full disclosure: I was sent a complimentary copy of microMarketing.). The Concept of microMarketing.