Set Healthy Boundaries at Work

Office Dynamics

Another boundary you might need to set is your accessibility after hours to your leader as far as emails go. As I travel and talk to hundreds of administrative office professionals ranging from administrators to executive assistants, I’m hearing them say they are spending too much of their personal time (evenings or weekends) managing and/or responding to emails from their leader. The problem is… she started responding to her leader’s emails and taking action steps if required.

2019 169

Teach Your Executive How to Work with You

Office Dynamics

For years I have coached executives and assistants how to implement processes on everything from daily huddles to debrief meetings, managing email, travel planning, and holding quarterly strategic meetings. This blog is from our Monday Motivators , which is a weekly email sent from Joan Burge that gives you a little kick start to the week. These emails will include work advice, life advice, and sometimes how to find that good balance.

2019 175

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How do I Deal with an Executive that Always Says Yes? – Ask an Admin

Office Dynamics

Background info: Our new CEO says yes via meeting requests via email, text, LinkedIn, Facebook and many other social media channels and then in an email or other post tags me asking me to set up a meeting. He isn’t making it a priority to prioritize his schedule and also he doesn’t look at his schedule, I can email, print out or text meetings and he only wants to know what meeting is next. Welcome to Ask an Admin!

2019 149

How to Help Your Manager Get Things Done – Ask an Admin

Office Dynamics

I’ve tried everything from whiteboards of projects to various types of folders with deadlines, to scheduling time in outlook, sending reminders (email, outlook, paper) to standing weekly meetings with him. Ask An Admin Assertive Communication Skills Conflict Resolution Problem Solving Productivity Teamwork Time Management UncategorizedIf you are an Administrative Professional looking for your questions to be answered by your peers, then this is the place for you!

2019 143

Today’s Administrative Assistant Has Power

Office Dynamics

In today’s casual world, people are becoming quite slack in their writing, set up of emails, and attention to detail. Admin Assistant Training Administrative Professionals Day Administrative Professionals Week Assertive Career Management Self Development(Excerpt from Become an Inner Circle Assistant book, Joan Burge). For the first time in history, the administrative professional’s job description hints at the full engagement of cognitive powers.

2017 186

Getting the Most Out of Your Next Performance Evaluation

Office Dynamics

Create email templates for responses to most frequently asked questions to save time. Discuss the importance of a calendar time block for your manager to focus on emails, presentations, budget, etc. For example, spend the first-hour checking and responding to common or quick reply emails, go through the mail, process invoices, etc. Especially for weekends or after hours since some emails are basic questions and could be answered by an auto response.

2018 141

Celebrating Administrative Professionals

Office Dynamics

Fill out the subscribe box (your email address) in the right sidebar of this page and click subscribe. You will be notified instantly by email each time we add a new post. Administrative Assistants Rock! Join our April Blog-A-Thon. April is just around the corner and we love celebrating administrative professionals! This is the month we can (and will) celebrate in a big way.

Webinar Etiquette and Protocol for Live Events

Office Dynamics

If you are having difficulty logging in, please follow the steps sent via email for troubleshooting guidance. Assertive Attitude Communication Skills Interpersonal Skills Professional Image Workplace Tools #officedynamics admin assistant etiquette Facebook Live Joan Burge professionalism protocol webinar webinar etiquetteIt’s time to talk about webinar etiquette.

Assistants Speak Out: The Biggest Struggles In Partnering With Their Executive

Office Dynamics

Need for access to his email. Executive manages their own email therefore the assistant is out of the loop. #2 I don’t mean just emailing each other. Happy Monday! Fall is in the air and I love it. Fall is all around us whether you live where the beautiful trees are overflowing with color or in the West where we feel the crisp morning and evening air. Halloween decorations and costume advertisements popping up everywhere. This is my favorite time of year. What about you?

2015 185

Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

We are sending information about this in an email to everyone who was part of the webinar. This is a replay of the free webinar offered June 2016 titled Revolutionary Insights Into Self-Leadership (for administrative professionals). Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea! After all, leaders are the people we work for, right?

Qualities Of A Great Assistant

Office Dynamics

But do you always “listen” or do you distract yourself with reading emails while someone is talking to you? What qualities do assistants think you need to be a great assistant? Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Over the years, I have collected more than 300 ideas.

2015 167

Executives and Assistants are Struggling Today

Office Dynamics

Executives do not share necessary information with their Assistants and do not always include their Assistant in their email communications. Between email, virtual Assistants, palm pilots, high speed Internet connections and a host of other technological marvels, executives mistakenly believe they are more independent than ever – making their own travel plans, faxing their own letters and scheduling their own meetings.

2015 153

12 Days of Christmas Webinar: The Organized Admin with Julie Perrine

Office Dynamics

Her system for email management is outstanding. And while email is still not my strong suit…it’s much better because of the system she teaches. Regarding Email organization: Think of your inbox as your mailbox, not your to do list. Process your emails OUT of your inbox and into a TASK or CALENDAR appointment so you get them into your system for follow up, tracking, and completion.

2016 128

How to Master The Art of Supporting Multiple Managers

Office Dynamics

email, instant chat, phone, text messaging, etc.). Admin Assistant Training Administrative Professionals Week Assertive Communication Skills Executive Blog Mgr/Asst Team Multiple Managers Organizational Skills Productivity Workplace Tools A Great Day's Work administrative professional executive support how to prioritize with multiple managers juggling prioritizing project management Stacy Leitner supporting multiple managers

2016 143

Living Your BIG & Bold Life [Upcoming Event]

Office Dynamics

Instant access to the recorded program featuring Joan Burge (link will be emailed to all registered attendees). Announcement: Our next free webinar in our celebration series is open for registration. Living Your BIG & Bold Life with Joan Burge. May 7, 2015. 10:00 – 11:00 AM Pacific Time. Register Now, It’s a free event! Working women hold a unique position in our society. We juggle family, business demands, and social lives. But all too often, we encounter resistance.

2015 132

Thank you for joining our Admin Blog-a-thon, what’s next?

Office Dynamics

More ways to stay in touch… Never want to miss a blog post from us by entering your email at the upper right of this page (then click submit). Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year?

2015 116

The Top Skills Executives Want From Assistants Today

Office Dynamics

Communications: When an assistant is writing an email on her executive’s behalf, acknowledge who you are communicating with and how you are communicating with them. Office Dynamics often surveys managers and high-level executives as to the skills, attitudes, and behaviors that are most important for an assistant to possess. Here are some non-edited , direct quotes from them. See how you measure up. If you are doing these already, then ask yourself. How often do I do this?

Skills 100

Minimising Interruptions

Practically Perfect PA

Can they get the information themselves or is that you struggle to be assertive with lazy colleagues – can you say ‘no’ more often? Minimising disruptions Uncategorized admin administrators blogging Business Executive Assistant FoVA Interrupt LinkedIn Management Personal Assistant Productivity Tasks Time management VA Industry VA networking Virtual Assistant virtual assistant business virtual assistant email Virtual Assistant training

2011 113

The CEO (Chief Energizing Officer) of You (Your Own Uniqueness)

Denise Aday

Assertiveness (not aggressiveness) Model when dealing with challenging people. Assertive behavior allows us to stand up for our rights, while still valuing the rights of others. Tips for being assertive: Acknowledge or confirm the want, need, issue or conflict. More than 2-3 lines in an email is pushing it. Tags: uncategorized assertiveness clients communication improvement IVAA leadership listening motivation Resources respect self-confidence success

2010 40

Admin Tip: How to Get Your Boss to Give You More Control

Eat Your Career

Be assertive. When you identify a specific task you can or should take over for your executive, speak up assertively. For example, you may have heard that it’s a best practice for assistants to have full access to their executives’ email inboxes. Email is a highly sensitive and very important part of doing business. April is Admin Appreciation Month, so today I’m sharing some tips specifically for all of you hardworking admins.

2019 156

Coaching for Executive Assistants and Administrative Assistants

Office Dynamics

We provide executive assistant coaching on everything from being more assertive to professional image, communications, leadership, time management and building a partnership with the executive. I am happy to say that more executives are investing in their assistants by providing one-on-one coaching for them. Over the past two years, Office Dynamics has done more on-site coaching for executive assistants than we have done in the past seven years!

2019 156

How to succeed as an assistant

Practically Perfect PA

You can then use your initiative to appreciate what your manager’s typical week involves to enable you to deal with emails and phone calls and plan engagements into their calendar, without having to always consult your boss. Tip 2: Personal Effectiveness and Assertiveness. Your personal effectiveness includes how you communicate, how you manage your time, how assertive and confident you are and your power to negotiate and persuade.

2014 196

Coaching for Executive Assistants

Office Dynamics

We provide executive assistant coaching on everything from being more assertive to professional image, communications, leadership, time management and building a partnership with the executive. I am happy to say that more executives are investing in their assistants by providing one-on-one coaching for them. Over the past two years, Office Dynamics has done more on-site coaching for executive assistants than we have done in the past seven years!

2019 100

What to do when you’ve taken on too much work

Practically Perfect PA

You never seem to get on top of emails. Can you be more assertive? Assistants have to be assertive otherwise our colleagues unfortunately take advantage. Most assistants have a tendency to work to a capacity of about 99.9%. We seem to operate at this level day after day, year after year. It is expected that we take on every piece of work thrown at us, every task is accepted and deadlines are met.

2014 193

How to Have a Positive Attitude at Work (While Still Being Yourself)

Eat Your Career

Now, let me also be clear: Voicing a dissenting opinion, speaking assertively and saying “no” are not inherently negative. Email this to a friend? My former co-worker (let’s call her “Ruth”) always saw the negative in everything. When an idea was presented, she was the first one to say, “That won’t work.” Fair enough. But she never offered alternatives. She never looked for solutions. She never, ever gave anything or anyone the benefit of the doubt.

2011 219

Career Success A to Z: C is for Confidence

Eat Your Career

It means smiling, speaking articulately and assertively, looking people in the eye, and managing your physical presence. If you confidently assert your position and then don’t have real information to back it up, the self-fulfilling prophecy is reversed. Members have the option to sign up and receive blog posts directly in their email inbox as soon as they are published. I debated this one for a while.

How to Protect Your Time and Energy by Creating Boundaries

Jen Lawrence

Access to email means your boss can find you wherever, whenever. I was always on-call, responding to emails within moments of receiving them and handling tasks quickly because I didn’t want to be a bottleneck in productivity. There were stints of tears and frustration followed by moments of righteous indignation, “How dare they send me this email so late? In our ever-connected world, we are being drained by our work.

2019 59

Are You TOO Nice at Work?

Eat Your Career

You can also be assertive without being an a$$. Email this to a friend? You’re a nice person, I know. And nice is good! That old saying that “ nice guys finish last ” is a myth. Niceness, by and large, is an asset to building relationships —both personal and professional. However, there is a point of diminishing returns, especially in the workplace. Being TOO nice is a problem. People who are deemed “too nice” may be seen as: Pushovers. Easy Victims. Spineless. Cowardly.

2013 202

Top 9 Communication Tips for Executive and Administrative Assistants

Office Dynamics

This especially applies in an email. Use assertive communication skills to manage these situations. Establishing rapport is critical to attaining successful business and personal relationships. While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills.

2019 169

Speak for Yourself

Step It Up VA Coaching

There are many ways to market your business – email marketing, social media, press releases, attending networking events. The more you present within your industry, the more you will assert yourself as an expert in your field. by Donna Toothaker. But to really “kick it up a notch,” you have to put yourself out there, in person, in front of people.

2012 148

Speak for Yourself

Step It Up VA Coaching

There are many ways to market your business – email marketing, social media, press releases, attending networking events. The more you present within your industry, the more you will assert yourself as an expert in your field. by Donna Toothaker. But to really “kick it up a notch,” you have to put yourself out there, in person, in front of people.

2014 109

5 Remote Collaboration Challenges and How to Overcome Them

Dumb Little Man

People can get bored of waiting that is required for getting replies on conventional emails. The next morning, Ricardo gets a long email from the employee on how he could improve his work. Old school emails are not enough, so you must communicate on instant messaging platforms. They will depend on the constructed strategies of assertive collaboration. The trend of flexible working hours among the people is increasing exponentially. People prefer working from homes.

2020 167

Working with a self-reliant boss

Practically Perfect PA

I’ve often seen the surprise on a self-reliant boss’s face after they have been told by other members of staff that I’ve helped answered their query before the boss has had time to deal with the email or voicemail message. I think during this meeting you will have to be very assertive but it will pay off. I’ve often been asked to give advice to assistants who work with a self-reliant boss. I have experienced this myself and it can be really frustrating.

2015 188

How to Deal With Credit Thieves in the Workplace

Eat Your Career

But an assertive, straightforward discussion shows that you’re not oblivious to what’s going on and you’re not going to just roll over. Email this to a friend? What do you do when someone else takes credit for your work? It’s a common problem—one often exaggerated and made light of in sitcoms—and yet, in the real world, it can lead to some pretty serious career damage if not handled properly.

2012 196

Where do assistants draw the line?

Practically Perfect PA

I don’t want to be checking my phone, or answering emails when I am in their company. I’m afraid you will have to assert yourself on this one. Do you expect me to answer my mobile phone / emails outside of office hours? I’ve been working really lllllooooonnnnggggg hours recently and I can definitely say it has taken it’s toll! I can not wait to have a break over Christmas and New Year. I bet most of you feel the same!

2013 170

Some training suggestions for assistants

Practically Perfect PA

We have to be experts at IT, we have to have great people skills and we have to be assertive and confident to be able to handle all of the daily tasks asked of us! Outlook (or whatever email / diary system you use) is a fundamental tool for assistants. Over the years I have taken courses on assertiveness, confidence at work and how to influence people.

4 Simple Steps To Landing Your Dream Job

Dumb Little Man

This just goes to show how important projecting confident and assertive body language can be to performing well in an interview. When you arrive home from the interview, begin crafting your “thank you” emails. These emails should be short, concise, and highlight why you’re a good fit for the position. Aaron is a fresh college graduate looking to land his first full-time job.

2018 139

5 reasons every assistant should attend external training

Practically Perfect PA

There have been so many times over the years that I have received an email about a fantastic training course or conference that I would love to attend. As I’ve read over the details, looked at the programme and the speakers I thought to myself ‘I’d love to attend that conference’ and then rather than doing something about it I’ve deleted the email.

2014 172

A day in the life: Katrina Wardell, EA at Dropbox

Practically Perfect PA

My EA function includes booking travel, heavy calendar and email management and organising the site-wide events. I check my emails first thing when I wake-up so that I can prioritise my day properly. In general, I spend the morning clearing emails and meeting with my leads, and in the afternoons I work on site-wide initiatives or special projects that I manage. Don’t be afraid to be assertive!

How to Protect Your Time and Energy by Creating Boundaries

Jen Lawrence

Access to email means your boss can find you wherever, whenever. I was always on-call, responding to emails within moments of receiving them and handling tasks quickly because I didn’t want to be a bottleneck in productivity. There were stints of tears and frustration followed by moments of righteous indignation, “How dare they send me this email so late? In our ever-connected world, we are being drained by our work.

2019 40

Quiz: Are You a Workplace Bully?

Eat Your Career

Sure, it’s important to stand up for yourself and be assertive, but you still have to be respectful and professional and well…nice. Email this to a friend? Sometimes, the office can feel like high school. There are all kinds of cliques and gossip. Occasionally, you even run into a workplace bully—someone who constantly criticizes, aggressively points out mistakes, and refuses to be part of your team. Of course, dealing with a bully in the office can be a real challenge.

2012 183

Does your boss make decisions?

Practically Perfect PA

I would also keep all of the emails or communications that contain details of the decisions that you have made. You also have to be assertive. I’ve worked with a number of Executives over the years and seen many many different types of management styles.

2015 145

Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

Be assertive in a professional fashion. You may find the task light at the bedside table or desk area is necessary in order to enjoy reading in bed or to check emails at the desk. I have been hosting the Annual Conference for Administrative Excellence for 25 years. I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas.

2018 145