Practically Perfect PA

DECEMBER 4, 2014

There have been so many times over the years that I have received an email about a fantastic training course or conference that I would love to attend. It really is unheard of in any other profession: so why don’t assistants attend training courses? I’m sure many of you have had a similar experience.

Training 100

Training Networking Assertiveness Expenses 100

Eat Your Career

APRIL 22, 2019

Be assertive. Many executives have never been trained on how to properly leverage the talents of their support staff. They need clear, confident instructions. When you identify a specific task you can or should take over for your executive, speak up assertively. Wherever you can, assume. responsibility for admin duties.

Assertiveness 185

Assertiveness Confidence Training Email 185

Office Dynamics

DECEMBER 7, 2018

I love reading these letters as 1) I see the training we provided truly worked, but more importantly, 2) I learn what executives appreciate—what executives look for in an assistant—and what executives value and observe. More confidence when addressing conflict in a way that leverages relationships. Appropriately assertive.

Assertiveness 180

Assertiveness 2018 Calendars Confidence 180

Practically Perfect PA

MAY 11, 2014

Do you find more and more is demanded of executives and senior managers’ time? However, with more being expected of your manager’s time, this in turn increases the expectation of what is anticipated of your job role and assigned tasks. Tip 2: Personal Effectiveness and Assertiveness. Tip 1: Working Relationships.

Assertiveness 100

Assertiveness Confidence Negotiating Skills 100

Office Dynamics

APRIL 2, 2015

If you are a manager reading this blog, check off the ones that apply to your administrative partner. Excellent time management skills. Taking baby steps is a good way to manage a big list of “must get better at” areas. I recently came across this list from one of my classes and wanted to share it. Positive, can-do attitude.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Practically Perfect PA

AUGUST 24, 2017

Assertiveness. Minute takers must have the confidence to be able to speak up in a meeting (where appropriate) and clarify points. This guest post was written by Robyn Bennett, Director, Team Link Training Ltd, New Zealand. Check out my post here for tips on how to listen for the message.

Skills 188

Skills Assertiveness Agenda 2016 188

Office Dynamics

APRIL 5, 2017

Do you wish you were more confident? More assertive? Better managing conflict? See yourself in a new light, starting today! What are your secret dreams and visions for who you want to be or where you want to be a better person at work? A better communicator? Picture yourself already having and emulating those qualities.

Administrative Professionals 221

Administrative Professionals Assertiveness 2017 Customer Service 221

My EA Career

APRIL 4, 2023

When I train and coach Executive Assistants, Personal Assistants and Administrative Professionals I ensure they are able to clearly articulate how their outputs (what they do), contribute to the outcomes and impacts of their team and organisation. It’s about using your skills and expertise to help others succeed and achieve their goals.

Administrative Professionals 52

Administrative Professionals Confidence Skills Expenses 52

My EA Career

JULY 7, 2020

The slinky is the perfect metaphor for the way I encourage Executive Assistants that I train, coach and mentor to adapt and adjust to the impacts of Coronavirus. They need to be confident about their ability to assert and advocate for the needs of their business leader and their key stakeholders. Let me tell you why.

Assertiveness 52

Assertiveness Mentoring Skills Confidence 52

Small Business CEO

OCTOBER 27, 2011

PRINCE2 is a process-based methodology that offers non-proprietorial best practice guidance on project management, encompassing the management, control and organisation of a project. Of course, it’s important to invest in PRINCE2 training and certification, as this gives individuals and teams the understanding of the methodology.

Training 40

Training Project Management Negotiating Assertiveness 40

My EA Career

JULY 7, 2020

The slinky is the perfect metaphor for the way I encourage Executive Assistants that I train, coach and mentor to adapt and adjust to the impacts of Coronavirus. To do that they need to feel empowered and supported and have the skill and capability to manage up, down and cross the organisation to achieve outcomes. Let me tell you why.

Assertiveness 52

Assertiveness Mentoring Skills Confidence 52

Ideas.Ted

OCTOBER 21, 2021

Many trainings and articles about microaggressions focus on how you can intervene in the moment, which is a crucial part of allyship. This can be due to stereotypes or avoidance, where managers are uncomfortable or fearful of how someone might receive their comments. Microaffirmation #8: Amplify their voices.

Skills 114

Skills Assertiveness Confidence 2021 114

Office Dynamics

OCTOBER 6, 2009

Gloria said that she noticed this administrative assistant manages upward and is passive aggressive and well connected in the company where she works. Norma Carr-Ruffino has had some good material on behaviors such as: assertive, passive, aggressive, passive-aggressive. Develop being assertive. What are some of your experiences?

Assertiveness 100

Assertiveness Temping Confidence Training 100

Office Dynamics

OCTOBER 28, 2009

The audience participated in group discussions on her ideas of: gain insight as to how to be visible without appearing self-serving: speak up -- offer ideas and solutions, ask questions, proactively manage conflict or frustrations. Tags: Admin Assistant Training Career Management. Great program!

Assertiveness 100

Assertiveness Confidence Promotion Training 100

Office Dynamics

AUGUST 26, 2009

She was wondering how to deal with a manager who seemed to be intimidated by her knowledge and go-getter attitude. This is important to keep in mind because as I told Paula, she needed to establish boundaries in the very beginning as the manager became aggressive in her attitude and delegating with Paula. Her name is Paula.

Assertiveness 100

Assertiveness Confidence Training Skills 100

Office Dynamics

JULY 10, 2018

The meeting is typically a way to evaluate the past year’s project management, acknowledge achievements, receive valuable feedback for performance improvement and create new goals for continued productivity. Learning is always a win-win for an employee & manager and progress is easily tracked.

Goals 202

Goals Stress Filing Email 202

Office Dynamics

SEPTEMBER 21, 2015

When you’re a pro at what you do, you understand the importance of managing expectations among the people you support and work with in the office. Communication experts agree that replacing “think/feel” with “believe” expresses even more assertiveness and self-confidence to management, colleagues and clients: “I believe you’re right.”

Assertiveness 100

Assertiveness Confidence Skills Management 100

Office Dynamics

APRIL 11, 2016

You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Here are 14 strategies taken from my flagship administrative training program, The Star Achievement Series®. Use assertive communication techniques. Conflict can hold you back from being your best and giving your best. Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Administrative Training 100

Office Dynamics

MARCH 21, 2017

It will boost your confidence and your professional presence. When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. We know that investing in a comprehensive training program like World Class Assistant is a big decision. Hone Your Professional Trademark.

Skills 203

Skills Administrative Professionals 2017 Training 203

Office Dynamics

OCTOBER 6, 2009

Gloria said that she noticed this administrative assistant manages upward and is passive aggressive and well connected in the company where she works. Norma Carr-Ruffino has had some good material on behaviors such as: assertive, passive, aggressive, passive-aggressive. Develop being assertive.

Assertiveness 100

Assertiveness Temping Confidence Management 100

Practically Perfect PA

NOVEMBER 11, 2013

If our manager’s take little time to help us set good objectives (again this is fairly common) how do they know what to judge us on? I’ve added a few dual objectives that I shared with my manager so that we both had something to work on together throughout that year…. Business related objectives. To be completed for Q3.

2014 100

2014 Assertiveness Travel Suppliers 100

Practically Perfect PA

NOVEMBER 11, 2013

If our manager’s take little time to help us set good objectives (again this is fairly common) how do they know what to judge us on? I’ve added a few dual objectives that I shared with my manager so that we both had something to work on together throughout that year…. Business related objectives. To be completed for Q3.

2014 100

2014 Assertiveness Travel Suppliers 100

Practically Perfect PA

NOVEMBER 11, 2013

If our manager’s take little time to help us set good objectives (again this is fairly common) how do they know what to judge us on? I’ve added a few dual objectives that I shared with my manager so that we both had something to work on together throughout that year…. Business related objectives. To be completed for Q3.

2014 100

2014 Assertiveness Travel Suppliers 100

Office Dynamics

MAY 9, 2016

You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. I hope from this day forward you will change your thinking from managing conflict to consensus building. Conflict can hold you back from being your best and giving your best. 10 Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100

Office Dynamics

APRIL 18, 2017

For some, it involves climbing to the next level, becoming a “senior” support staff member or an administrative manager. If you’re still struggling with time management, organization, professional presence, and communication, focus on amplifying your skills in these key areas. Take the Lead & Self-Manage.

Mentoring 198

Mentoring Promotion 2017 Skills 198

Office Dynamics

AUGUST 1, 2016

I was purposely brought in to help these assistants manage change, build strategic partnerships with their managers, learn how to be more proactive, and build peer synergy. This was a mandatory training event and sometimes when employees are told they must attend training, they get a little defensive.

Administrative Professionals 100

Administrative Professionals Training AT&T Confidence 100

Office Dynamics

OCTOBER 28, 2009

The audience participated in group discussions on her ideas of: gain insight as to how to be visible without appearing self-serving: speak up -- offer ideas and solutions, ask questions, proactively manage conflict or frustrations. learn to promote yourself to the right people in the right way. Great program!

Assertiveness 100

Assertiveness Confidence Promotion Management 100

Office Dynamics

AUGUST 26, 2009

She was wondering how to deal with a manager who seemed to be intimidated by her knowledge and go-getter attitude. This is important to keep in mind because as I told Paula, she needed to establish boundaries in the very beginning as the manager became aggressive in her attitude and delegating with Paula. Her name is Paula.

Assertiveness 100

Assertiveness Confidence Management UPS 100

Office Dynamics

JUNE 12, 2018

A possible response could be – I will utilize any downtime researching professional development opportunities such as free or low-cost webinars, training, conferences, etc. I learned additional confidence and to speak up when the position’s duties radically changed within days of being hired.

Interviewing 178

Interviewing Retirement Health Skills 178

Office Dynamics

APRIL 29, 2016

How to comfortably and confidently showcase your value. Simple strategies for earning positive attention in the workplace while still remaining humble and gracious. How to build, deepen, and strengthen alliances within your network. Put your talents on display…in the right way!

Self Esteem 100

Self Esteem 2016 Administrative Professionals Expenses 100

Office Dynamics

DECEMBER 9, 2016

To Do Lists – Task Management. That ability to produce it quickly instills confidence in your skills and abilities. There are 5 core systems I encourage assistants to look at first: Time and Task Management. Project Management. Her system for email management is outstanding. Ideas, Time & Space.

Travel 100

Travel Filing Forms Skills 100

Brilliantly Better

JUNE 22, 2010

If the brain was trained to give a pre-established answer, it will most likely give it, of course, but fact is there is some reaction time. Introducing Assess - Decide - Do my life management framework. You still have to manage to go through the rain somehow. And that’s a good news. Well, I dont. Good stuff, buddy.

2010 40

2010 AT&T Skills Travel 40