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How not to act when customer service fails miserably

Service Untitled

Keep good records of everyone you speak with, and be persistent; again without being rude, and when all else fails, never be afraid to turn to government agencies, Better Business Bureau, or social media. The fast paced world of Twitter, Facebook, and Yelp combined.

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5 Steps To Fixing Negative Reviews In Google Places aka Google Plus Local

Small Business CEO

Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards. To contact Jacob, email jacobpuhl at firegang.com or follow him on twitter @jacobpuhl.

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Bank of America Announces New Program to Help Spur Small Business Lending Nationwide

Small Business CEO

To access the capital, nonprofit lenders participating in these federal loan programs must set aside loan loss reserves at levels of up to 15 percent of the capital provided by the agencies. Bank of America also made a $10 billion pledge to increase its spending with small, medium-sized and diverse suppliers over the next five years.