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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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5 Steps To Fixing Negative Reviews In Google Places aka Google Plus Local

Small Business CEO

Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards. No company will have 100% positive reviews 100% of the time.

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Small Business World News Round-up - 2009/11/17

The Small Business Blog

Proposed City Cut in Small Business Aid Stirs Backlash : Agencies that help small businesses say they need more assistance, not less, in hard times. WinWeb’s UK Customers Can Save With MasterCard Business Savings : The credit card organisation MasterCard and Winweb have joined forces and bring a 10% saving to all WinWeb customers.

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Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. And that was, you know, that was a whole other level to really see one of them was an owner of the company.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

RBI draws flank from panel : The carte blanche given to private and foreign banks by the Reserve Bank of India to charge interest rates on credit cards at their whims and fancy has come in for severe criticism by the parliamentary standing committee on finance. — ST.

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