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Tips to Improve Customer Service in 2020

Small Business CEO

Customer service can’t suffer, because your customers are just as discerning as they were pre-COVID, and in some cases, may even more so. The following are some things you can do to improve your customer service and strengthen your business reputation at a time when it’s especially important to remain competitive.…

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U.S. Employee Engagement Plummets to 11-Year Low

Allwork

The record-high percentage of engaged employees was recorded in 2020, at 36%. The data, published by Gallup , shows the decline represents a loss of 4.8 million engaged employees. This marks the lowest engagement rate since 2013. The current downward trend in engagement poses big challenges for U.S. companies this year.

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How to Protect Yourself from Online Scams

Success

The FBI’s 2020 Internet Crime Report states that there were 300,000 more internet crimes (phishing, non-payment/non-delivery scams or extortion) complaints in 2020 than in 2019. When in doubt, visit the legitimate website using a different browser window or search for the main customer service line.

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Rapid Work Style Shifts Are Tanking Tax Revenues — Can City Planners Catch Up?

Allwork

We find a 45% decline in office values in 2020 and 39% in the longer-run, the latter representing a $453 billion value destruction. million office complex project that would have been a center for customer service, client success, and an estimated 400 jobs. “Work From Home and the Office Real Estate Apocalypse.”

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Remote Work Is Just E-Commerce Déjà Vu All Over Again

Allwork

On March 12, 2020, the Mayor of San Francisco announced lockdown and some of us left jackets hanging on our chairs and unwashed mugs on our desks, not realizing we wouldn’t be back for over a year, if ever… Some tech firms announced workers didn’t ever have to come back and announced a pivot to a “digital-first” company.

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Ep 224: Janice Parker on Remote Work and Supporting a Founder

LEADERASSISTANT.COM

During her time working with Marcus, Janice relocated back to Melbourne at the end of 2020 after almost 7 years living in London and now supports him in a fully remote role.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. That’s really great to see.”