Guest Post: Ritz-Carlton Customer Service Secrets
Service Untitled
NOVEMBER 28, 2012
Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. Q: Retention is a big issue for a lot of customer service teams.
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