Customer Service Through Social Media: The game has changed
OCTOBER 18, 2011
Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.
Killer Customer Service, or Customer-Killer Service?
JUNE 26, 2011
Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. Photo credit: marco ).
The attitude of customer service
MAY 23, 2011
Projecting the right attitude when delivering exceptional customer service makes a big difference. photo credit: Identity Photogr@phy.
How to establish a customer service culture
MAY 2, 2011
Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question.
The 4 Biggest Customer Service Mistakes You Can Easily Avoid
Small Business CEO
APRIL 26, 2011
We have all heard it said that a service by a particular business, when it exceeds your expectations, is done from the heart.
Courtesy, riots, customer service and employee engagement
The Small Business Blog
DECEMBER 8, 2011
Over the last few days a series of reports by Parliament, the police and the press have been released looking into the cause of England’s August riots. You can read an overview in the BBC article: Were the riots caused by bad manners? In each of the reports, one trend/word/observation/conclusion….call call it what you will has…
The need to improve customer service in our schools
AUGUST 27, 2012
School districts are obligated to deliver good customer service. Customer Satisfaction Customer Service Little Things, Big Differences
Customer services rate customer service
JULY 21, 2011
It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.
Is your customer service “naughty” or “nice?”
NOVEMBER 22, 2011
” Let us start with the “naughty” category and what customers are most likely to consider a bit underhanded and offensive.
Every employee can contribute to customer service excellence
MARCH 7, 2011
Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires.
Can your business measure up on customer service?
APRIL 6, 2011
So what makes a company measure up on customer service? Can you measure customer satisfaction? photo credit: Adam @ ecadamf.
Providing the customer service that your customers deserve
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.
Personalize customer service and make it happen
SEPTEMBER 26, 2011
Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.
Employ more customer service options to provide a concierge level of excellence
JUNE 5, 2012
Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.
Amazon.com still a leader in customer service
NOVEMBER 7, 2011
Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony.
Customer service and the impact of social media
APRIL 11, 2011
So how does all of this fit into the ever broadening sea of customer service? There is absolutely no getting away from social media.
U.S. airlines improving customer service?
FEBRUARY 20, 2012
The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas.
Can personal customer service survive in a digital world?
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.
I’m telling my friends about the bad customer service
OCTOBER 17, 2011
At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.
Customer experience is an integral part of customer service
APRIL 8, 2011
It’s called the customer experience, and it angered so many people and the word eventually got around. What happened? Next..
Time to outshine your competitors with your customer service
JUNE 9, 2011
Customers are just tired of dealing with retailers who ignore customer service while pretending to have it. photo credit: yoppy.
Customer service ratings for airlines during Hurricane Irene
AUGUST 30, 2011
If you’re a frequent flyer, will better response time and more efficient customer service influence your choice in the future?
‘Tis the season to rev up the customer service
NOVEMBER 10, 2011
Statistics for the 2011 shopping holiday season look a little scary for merchants this year. Only 7 percent say they are going to spend more.
Smile more to improve your customer service and grow your business
The Small Business Blog
OCTOBER 14, 2011
Are you like me and sometimes wake up in the morning with a song in your head that you just can’t quite shake? Well, the other day I woke up and had the song ‘People should smile more‘ by Newton Faulkner. Singing along to that song for most of the day got me to thinking…
Internet retailers should capitalize on customer service
FEBRUARY 8, 2011
Generic email messages do not inspire customer loyalty. Customer ordering should be user-friendly and methodical. There are no.
Google enters into customer service industry with Trusted Stores Program
JUNE 11, 2012
The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience. So how does the new program work?
Don’t cut the customer service budget
MARCH 29, 2011
While other off-airport parking facilities used less shuttle services, Pasley kept his going. If there was a problem, clients went to Pasley.
Airports and excellent customer service – can it really be?
DECEMBER 12, 2011
Scores were rated on accessibility, check-in, security, terminals, food and retail service, and the efficiency of baggage claim.
How Zappos Affects Your Customer Experience
SEPTEMBER 6, 2011
Who is your customer experience competition? She wanted to share a customer service story with me and get my take on it.
What it takes to succeed as a customer service representative
AUGUST 3, 2011
The best customer service representatives focus on people. The best customer service representatives are team players.
Lowering the Customer Service Bar
Make or Break Moments
APRIL 13, 2011
After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower. That makes it [.].
Poor customer service results in long term brand damage
DECEMBER 5, 2011
Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly.
Announcing my first book: The Hidden Power of Your Customers
MAY 5, 2011
And it is thanks to you, my faithful Customers Rock! In fact, one of the reasons I started Customers Rock! readers, that it is happening.
Chick-fil-A recipe for excellent customer service
AUGUST 19, 2011
That sounds more like the upscale restaurant we visit once in a while, but the Atlanta-based franchise is well-known for its passion and service.
Bringing more customer service strategies to traditional shopping stores
SEPTEMBER 15, 2011
Customers like to touch, feel, and taste; it’s all part of the retail experience. Never forget that the Internet is also your friend.
Customer service for Web users?
JULY 29, 2011
Isn’t that all part of customer service; to protect our privacy wherever we shop? Senate Commerce Committee Chairman John D.
To deliver world-class customer service
MAY 16, 2011
A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery.
Personalizing online customer service live chat
MARCH 14, 2011
As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service.
Customer service representatives are heroes too
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking.
Customer service actions to guarantee repeat business
MAY 11, 2011
Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.