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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?

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Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. A lot of policies were focused was on helping small businesses with a “£2.5 Not policy.

Budget 100
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Budget cuts for the IRS result in unreliable customer service

Service Untitled

The Government Accountability Office reports $900 million in costs have been cut from the IRS since 2010. Those budget adjustments have resulted in less personnel, less training, and as a consequence of course, less service. Angry Customers Customer Satisfaction Customer Service Employees Specific Companies'

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U.S. airlines improving customer service?

Service Untitled

The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. drop from 2010. The Department of Transportation received 11,545 complaints – up 5 percent from 10,988 in 2010. CNN states mishandled baggage was at an all time low for 2011 – 3.39

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You've Heard of the 80 – 20 Rule???

Make or Break Moments

Posted by Deborah Chaddock Brown on January 26, 2010 under Attitude , Customer Moments , Resolving Conflict | 3 Comments to Read I love conversations with Leslie Ungar. Someone asked him if people took advantage of Nordstrom’s famous return policy. But the associate smiled and happily gave the customer a refund.

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Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.

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Service Untitled» Blog Archive » Ranking customer service for airlines

Service Untitled

Service Untitled The blog about customer service and the customer service experience. They also ranked first in customer service for May and June with complaints listed at 1.87 Airlines could employ more fleet service workers to load baggage at peak travel times to help maintain schedules.