Laughing all the Way to Work

OCTOBER 4, 2009

© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Stephanie LH Calahan

JULY 1, 2011

When I asked her what she did to manage all of her client communications she showed me a pile of sticky notes on her desk.    CRM stands for Customer/Client Relationship Management.  Because of my previous work as a tech consultant, I understand the need for good data management tools and methodologies.

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Make or Break Moments

APRIL 20, 2010

One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. In today’s post, he shining the light on me! Thanks Rick!

Social Media 100

Social Media Customer Service 2010 2009 100

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. Your role may be just to unclutter their Inbox so they can better manage the important items. August 31, 2009 Suzanne said.

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four.

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

JANUARY 1, 2010

How will you manage the resolutions you’ve established for this new year? And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge and Follow-Up. What will your three words be?

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2010 2009 Customer Service 2008 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our senior managers seldom interact with customers. Do managers and executives regularly interact with customers?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

APRIL 14, 2010

Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog. Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. In my interview with the vice president of stores, Peggy Deal, I asked “how will you know you’ve selected the right person for the job?&# “When they start coming to you for the answers instead of me.&# They are a great snack.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! “Because the companies are large enough, the workers don’t know what the boss actually looks like.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? Tags: crisis management , real time reviews , Toyota restoring trust Dennis Snow said, Deborah, Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation. Communication is key.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

A great gift for a new business owner or store manager, Put Customers First is just $9.95. A great value when you consider the financial benefit of repeat business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Sales fell, but due to our fame, management believed they could simply ride out the bad time. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Everything viewed through his young eyes was fresh and new. He wasn’t cynical or skeptical; he took things at face value. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities? We continually look for ways to make it FUN.

Customer Service 100

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Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

Customer Service 100

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Make or Break Moments

FEBRUARY 23, 2010

We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. When I worked for Pearle Vision, I started as a store manager. No change.

Customer Service 100

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Make or Break Moments

JANUARY 5, 2010

you have a crisis management plan for your organization? Please share. Toyota Rebuilds Trust » makeorbreakmoments.com said, [.] With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.]

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

AUGUST 9, 2010

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Week after week.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming.

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

JUNE 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, June 1, 2009 Is Stress Making You Want to Kiss Your Job Goodbye? One 20-year-veteran of property management recently told Blume that her job was “eating her soul.”

Stress 100

Stress 2009 Twitter Cubicle 100

Make or Break Moments

JUNE 30, 2010

If you remember your employees are thinking about themselves - might that change how you manage and respond to their opportunities for improvement?

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

SEPTEMBER 29, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, September 29, 2009 5 Tips for Women to Become Leaders What does it take for you to rise to the top of your career? September 29, 2009 10:39 AM Anita said.

2009 100

2009 Interviewing Mentoring AT&T 100

On The Job

SEPTEMBER 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, September 1, 2009 4 Ways to Handle Your Childish Boss Theres probably no subject that generates more discussion on this blog than two words: "bad boss."

2009 100

2009 Stress Cubicle Interviewing 100

On The Job

OCTOBER 21, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, October 21, 2009 4 ways to keep your confidence during a job hunt I hear from a lot of people who are out of work. It really was a slap in the face,” he says. “I

Job Hunting 100

Job Hunting Confidence 2009 Skills 100

Make or Break Moments

JANUARY 29, 2010

Tags: Drew McLellan , Events Bot , follow up , online events management , silence is deadly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2009 2008 100

On The Job

MAY 29, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Friday, May 29, 2009 How to Overcome Obstacles in Your Career Yesterday I guest posted on GL Hoffmans "What Would Dad Say" blog about learning to be more resourceful. They show up late.

2009 100

2009 Confidence Interviewing Equipment 100

Brilliantly Better

SEPTEMBER 14, 2010

Jonathan is one of the fastest growing self improvement bloggers out there and also one who managed to create a very original identity and a strong sense of respect. There were a few bumps on the road, as expected, but I finally managed to arrange for an exclusive interview with Jonathan.

Interviewing 40

Interviewing 2010 Social Media AT&T 40

Laughing all the Way to Work

JANUARY 1, 2009

© Copyright Patricia Robb 2010 1 January, 2009 Happy New Year! As we head into the New Year it will be easy to forget and put 2008 instead of 2009. All the best in 2009. Admin in the Spotlight: Interview with Lynn Holgat. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Time Zones 100

Time Zones 2009 IAAP 2008 100

On The Job

SEPTEMBER 17, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, September 17, 2009 What to Do When Youve Run Off Into a Career Ditch If I could leave you with one thought today, it would be this: You are a work in progress. Look at your past.

2009 100

2009 Job Hunting Retirement AT&T 100

On The Job

OCTOBER 14, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, October 14, 2009 Could telecommuting be a career mistake? October 14, 2009 7:23 PM Sylvia Dahlby said. October 15, 2009 6:49 PM Anita said. He kept his job.

Telecommuting 100

Telecommuting 2009 Promotion 2001 100

Laughing all the Way to Work

FEBRUARY 21, 2009

© Copyright Patricia Robb 2010 21 February, 2009 Thats not my job! There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. February 22, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 29, 2009

© Copyright Patricia Robb 2010 30 March, 2009 When working isnt fun: Ho hum, ho hum, its off to work I go. I was speaking to a manager the other day and he said when he gets a resume, that is one of the first things he checks. If you get an opportunity for an interview you may as well go and try it. 23, 1 p.m.

Time Zones 100

Time Zones Resume IAAP Interviewing 100