Brilliantly Better

SEPTEMBER 10, 2010

So I’ll leave it open, if you’re curious, go ahead and download it, it’s completely FREE: How To Build Reputation With Your Blog (545) Free as in free beer, if you know what I mean. So, if you’re serious about blogging, go ahead and download this free ebook. And keep in mind the ebook has no less than 74 pages.

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2010 Twitter AT&T Time Zones 40

Men With Pens

MAY 3, 2012

Writing out notes is a great way to reinforce learning. Interviewing course creators helps you learn both how they succeeded. Post by Srinivas Rao Srinivas Rao writes about the things you should have learned in school, but never did. And writing notes often results in new ideas you hadn’t thought of. Leave a Comment!

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Men With Pens

OCTOBER 20, 2011

There are days I get tired of hearing about all the techy stuff I’m supposed to learn – and keep in mind, I’m already pretty savvy. It’s not that I don’t like to learn – I do. But it seems there’s so much we’re being told to learn… and each day, something new is added to that list. Which means you need to learn more.

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Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

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Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

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Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

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Service Untitled

JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 12, 2010

We often learn mistakes we are making by laughing at ourselves. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips. The role-playing should be fun; employees identify with positive attitudes.

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Customer Service Training Etiquette Negotiating 40

The Small Business Blog

NOVEMBER 13, 2007

I had also started working on a business plan for which I had downloaded a template off the internet. I believe these online workers can earn much more if they just give enough effort and want to learn new skills. She mainly helps me with writing and search engine optimization. I am not her only employer though.

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Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

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Service Untitled

AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

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Customer Service Skills 2004 Etiquette 40

Brilliantly Better

SEPTEMBER 30, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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2010 Promotion Twitter 2006 40

Brilliantly Better

AUGUST 31, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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2010 Promotion Twitter 2006 40

Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service AT&T Etiquette 2010 40

Brilliantly Better

MAY 1, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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2010 AT&T Twitter Promotion 40

Men With Pens

NOVEMBER 18, 2012

If you’re trying to forge a niche for yourself as a writer, then you could definitely learn a few lessons from this scurvy pirate. You can get her weekly newsletter of marketing tips when you download her FREE ebook: Unleash the Beast: Releasing Your Inner Creative Monster. Be THE Best. Another rockin' post from Men with Pens!

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Brilliantly Better

FEBRUARY 28, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit.

Promotion 40

Promotion 2010 Twitter AT&T 40

Brilliantly Better

OCTOBER 31, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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Service Untitled

JUNE 11, 2010

Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.? The lines move a lot faster now.

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Customer Service Travel Etiquette 2010 40

Service Untitled

MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Take the example of an internet shoe company. Are their procedures better than yours, and how can you improve your company?

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Customer Service Etiquette 2010 Salary 40

Service Untitled

APRIL 8, 2010

This can become disruptive for other agents and confusing for newer representatives who are just learning and trying to follow. Companies like agents who learn from experience. Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures.

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Customer Service Training Etiquette Confidence 40

Brilliantly Better

JULY 31, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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Brilliantly Better

JULY 1, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit.

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Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

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Service Untitled

MARCH 16, 2009

“Doing The Right Thing&# + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn said: Mar 19, 09 at 12:49 am [.] It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

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Customer Service Etiquette Phones 2006 40

Service Untitled

SEPTEMBER 10, 2009

All we need is for senior leaders to occasionally walk through our areas, show interest in what we do, spend time understanding what we are learning from customers, and thank us for our contribution.&# Great customer service is not “rocket surgery!”

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Brilliantly Better

SEPTEMBER 7, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Life’s Not Fair by dragos on September 7, 2010 · 5 comments in Spirituality & Beliefs Tweet Life’s not fair. Never was and never will be. Well, I dont.

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Service Untitled

MAY 20, 2010

And learning to not take it personal is critical to remaining objective and empathetic. Being patient and empathizing is the best way to diffuse an angry patient.

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Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

It’s amazing what you learn about doing things right when you experience a business doing it wrong! One Response to “Impact of poor customer service in retail sales&# Kathy Clark said: Sep 18, 10 at 6:50 pm I agree, live chats can be a great tool and resource for businesses. The unspoken is someone manning the live chat.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Brilliantly Better

MAY 31, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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2010 AT&T Twitter Promotion 40

Service Untitled

MARCH 24, 2009

Any company that deals with long lines and large crowds can learn a lot from Disney and how they manage lines and crowds. Once people are done waiting in line, Disney fills seats with ease and makes sure that it guests know exactly where to go. Employees are everywhere.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Brilliantly Better

JUNE 7, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Inhale. And learning Objective C from scratch in one month looked like one hell of a challenge. The game, called iFlipEm Lite , was written in lua, a very easy to learn programming language.

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2010 AT&T 2006 Learning 40

Brilliantly Better

MARCH 31, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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2010 Promotion AT&T Twitter 40

Brilliantly Better

JUNE 30, 2010

Being A Productivity Junkie I had my share of GTD from its early days, back in 2005-2006. I started to GTD in 2006 and I was an evangelist until 2008. Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont.

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2010 AT&T 2006 Dropbox 40

Brilliantly Better

JULY 4, 2010

Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont. I think productivity means having a life while still getting things done. Introducing Assess - Decide - Do my life management framework. As simple or as complicated as you see fit. {

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2010 Dropbox Twitter AT&T 40

Service Untitled

JANUARY 15, 2010

I can’t say that I agree with either side, but I do believe you need to do three things when diffusing an angry client: Identify, Resolve, & Learn. I love Cheryl’s take on this situation and I hear Jos’ side so often. I’ve responded to your article here. Let me know your thoughts.

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Customer Service Etiquette Purchasing 2010 40