article thumbnail

Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Don’t be negative.

article thumbnail

Can personal customer service survive in a digital world?

Service Untitled

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. Since 2005, the number of items eligible for unlimited free Two-Day Shipping has grown from one million to over 20 million. In the Jacksonville, Fla.

article thumbnail

Free Press Release Distribution for Small Business. | THE SMALL.

The Small Business Blog

by Stefan Töpfer on Nov 13, 2007 When you sign up to WinWeb’s free LiveNet – still in public beta – you can also use our useful and FREE RSS Press Release service. CM2 offers direct opportunities for mapping companies to promote their products and services through a online collaborative platform.

2008 100
article thumbnail

Introducing the SUCCESS 125

Success

Since opening her store in 2005 in Orange County, Astaraee has focused on creating meaningful relationships with her clients. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic. Tom Truong.

Mentoring 312