Customers Rock!

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

2012 168

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

2012 168

Lithium’s Customer Heroes

Customers Rock!

2012 168

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia!

2012 168

Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders.

Customer Service Through Social Media: The game has changed

Customers Rock!

Today’s post is written by a guest blogger, Harry Rollason. Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online.

2011 168

The Old College Try

Customers Rock!

Today, I have a special guest blogger, Greg Meyer. Greg and I are kindred spirits when it comes to customer experience, and I asked him to share a recent car rental story and the lessons one can learn from it. Thanks, Greg. You rock! The Old College Try. “Do, or do not.

2011 168

The Hidden Power of Your Customers is Launched!

Customers Rock!

I just wanted to share some very exciting news with all of you – my book, The Hidden Power of Your Customers , is now launched!

2011 168

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

A friend of mine has been a member of a particular airline’s frequent flier program (we will call this major US airline, AirlineX) for a number of years. He even has a credit card linked to that account to help accrue points.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! readers, that it is happening.

2011 168

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Social media has been making it easier for user-generated content to appear as part of a brand’s marketing, usually with consumers.

2011 169

Tweets Not All Sweet on Black Friday

Customers Rock!

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday.

2010 168

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

Once again this year, I am pleased to be participating in the Bathroom Blogfest.

2010 168

The Latest at Customers Rock!

Customers Rock!

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. I will be moderating a panel again this year at BlogWorld & New Media Expo in Las Vegas, October 14-16. My session this year is a special one.

2010 169

From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. I was asked to participate in a chapter-by-chapter review.

2010 168

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Thanks to @Foundora for bringing it back to my attention. Enjoy! Many companies spend a lot of time and money on attracting new customers to their product or service.

2010 168

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Nate Bagley. Nate is the Social Media Expert at Mindshare Technologies. Mindshare is a leader in the Voice of the Customer industry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention.

2010 168

The Importance of Customer Listening

Customers Rock!

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening.

2010 168

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.

2010 168

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!).

2010 168

Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com.

2010 168

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

Today I am pleased to feature another guest post by Chip Bell. If you have seen the movie Ramen Girl (and even if you haven’t!), you will relate to this post. The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile.

The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance.

2010 168

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

2010 169

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. If you are a customer experience or other customer-centric professional, this is one event you should consider attending.

2011 130

The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment. There is one simple line of praise that every business should seek when it comes to gauging the customer experience.

2010 129

New ProAssisting coming in May 2018!

ProAssisting Blog

Please note that we have closed our training to new membership as we prepare to re-launch our company in May of 2018. Please come back then or enjoy our content from our blog posts below. We have been so thrilled to train so many assistants for the last 9 years and can’t wait for the next chapter. All our best, Stephanie and Ethan

2018 500

Business Logo Creation with DesignEvo

Tips From T. Marie

Because I tend to create my own graphics, I hadn’t explored online options for creating a business logo until DesignEvo reached out to me and asked if I’d be interested in taking it for a test run. I agreed because after visiting their service I felt it could be a huge benefit for my readers.

2018 163

5 online courses every Executive Assistant should take

Practically Perfect PA

I took my first online training course probably around 15 years ago now. It was a live webinar and we had to listen to the speaker via the phone on my desk while watching the slideshow on my computer screen. It was a bit of a novelty and funnily enough, a lot of my colleagues were […].

2018 216

Listen to the CEO of a $1 billion startup and his EA discuss their partnership

Practically Perfect PA

At this month’s Practically Perfect PA Virtual Summit we are incredibly lucky to have the Captain of BrewDog, James Watt and his First Mate, Bethany Burns. It’s certainly not every day you get to listen to the CEO of a $1 billion startup and his EA discuss their partnership!

2018 195

40 Apple hacks for Assistants

Practically Perfect PA

Now I know not everyone uses Apple products, but a lot of you do, and a lot of your Executive’s do too. So I thought I would share some great hacks that I have found, which will help you get the most from your iPhones, iPads, Apple Watches and Macs. These 40 Apple hacks for […].

2018 181

Kick start your motivation

Practically Perfect PA

A few years ago I was working as an EA in a large insurance firm. I’d been there a few years, I know the job inside out, I liked my colleagues and the work was okay. I would go into work every day, do my thing and leave at 5.30pm without a backwards glance. Good […].

2018 241

Top technology tools for working remotely

Practically Perfect PA

At the Future Assistant Conference I was talking to an Assistant who did not work in the same office as any of her Executives. Not a single one. I was a bit flabbergasted to be honest. Because, she wasn’t a Virtual Assistant.

2018 244

The Continuing Merging of Coworking, Social Clubs and Gyms

Small Business Labs

Several interesting recent stories illustrate how coworking, social clubs and gyms are merging. CNBC's Companies are making gyms their headquarters - here's why covers gyms that also have coworking spaces.

2018 169

Technology of the week: Zoom

Practically Perfect PA

Today’s technology of the week: Zoom. Here are all the details… What is Zoom? Zoom is a cloud-based system which provides users with a video-conferencing and online meeting service along with webinars and file sharing functions. What does it do? Zoom has a number of features.

2018 172

This Old Marketing Farewell Episode: Sometimes the End Is a Beginning

Small Business Labs

PNR: This Old Marketing with Joe Pulizzi and Robert Rose can be found on both iTunes and Stitcher. . In our grand finale episode, Robert kicks things off by pondering the decision to end something, so that something else can begin.

2017 284

Reviewing the BLS 2017 Contingent and Alternative Employment Arrangements Survey

Small Business Labs

The U.S. Bureau of Labor Statistics (BLS) caused quite a stir yesterday with the release of their 2017 Contingent and Alternative Employment Arrangement (CWS) survey results.    Specifically, the report shows that the share of U.S. gig/contract workers in the U.S.

2018 170

20 ways to impress your Executive

Practically Perfect PA

A few years ago I had a really brilliant mentor. She started working for my organisation just a few months before I started, but she had been working for my Executive for a few years and had followed her from their previous firm.

2018 241

Duluth's Booming Artisan Economy

Small Business Labs

Duluth's Lincoln Park neighborhood was until recently a rundown section of this lake front city in Minnesota, with many empty storefronts and buildings. But now Lincoln Park is the center of a new artisan business boom.

2018 228