Customers Rock!

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

2012 242

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

2012 239

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does.

Customer Service Through Social Media: The game has changed

Customers Rock!

Today’s post is written by a guest blogger, Harry Rollason. Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia!

2012 221

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online.

2011 236

Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders.

Lithium’s Customer Heroes

Customers Rock!

2012 196

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! readers, that it is happening.

2011 217

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

A friend of mine has been a member of a particular airline’s frequent flier program (we will call this major US airline, AirlineX) for a number of years. He even has a credit card linked to that account to help accrue points.

The Old College Try

Customers Rock!

Today, I have a special guest blogger, Greg Meyer. Greg and I are kindred spirits when it comes to customer experience, and I asked him to share a recent car rental story and the lessons one can learn from it. Thanks, Greg. You rock! The Old College Try. “Do, or do not.

2011 198

The Bathroom Experience

Customers Rock!

Once again I am participating in the Bathroom Blogfest. As I have mentioned before, if you have a physical presence, whether you are B2C or B2B, your bathroom is an important part of the customer experience. What does it say about your brand?

2011 185

The Hidden Power of Your Customers is Launched!

Customers Rock!

I just wanted to share some very exciting news with all of you – my book, The Hidden Power of Your Customers , is now launched!

2011 187

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Thanks to @Foundora for bringing it back to my attention. Enjoy! Many companies spend a lot of time and money on attracting new customers to their product or service.

2010 208

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Social media has been making it easier for user-generated content to appear as part of a brand’s marketing, usually with consumers.

2011 197

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Nate Bagley. Nate is the Social Media Expert at Mindshare Technologies. Mindshare is a leader in the Voice of the Customer industry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention.

2010 207

Tweets Not All Sweet on Black Friday

Customers Rock!

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday.

2010 193

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!).

2010 190

The Importance of Customer Listening

Customers Rock!

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening.

2010 183

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

Once again this year, I am pleased to be participating in the Bathroom Blogfest.

2010 172

From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. I was asked to participate in a chapter-by-chapter review.

2010 172

The Latest at Customers Rock!

Customers Rock!

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. I will be moderating a panel again this year at BlogWorld & New Media Expo in Las Vegas, October 14-16. My session this year is a special one.

2010 170

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

2010 183

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.

2010 177

The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance.

2010 180

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

Today I am pleased to feature another guest post by Chip Bell. If you have seen the movie Ramen Girl (and even if you haven’t!), you will relate to this post. The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile.

Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com.

2010 170

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. If you are a customer experience or other customer-centric professional, this is one event you should consider attending.

2011 133

The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment. There is one simple line of praise that every business should seek when it comes to gauging the customer experience.

2010 137

New ProAssisting coming in May 2018!

ProAssisting Blog

Please note that we have closed our training to new membership as we prepare to re-launch our company in May of 2018. Please come back then or enjoy our content from our blog posts below. We have been so thrilled to train so many assistants for the last 9 years and can’t wait for the next chapter. All our best, Stephanie and Ethan

2018 500

7 Killer Ways to Connect with your Audience During a Speech

Dumb Little Man

It’s probably your worst nightmare. You’re giving a speech, and you start to stumble. You mix up a few of your words, lose your train of thought, and then you can’t seem to get back on track. Sweat is forming on your brow and you’re starting to hyperventilate.

2018 221

8 Reasons Why You Should Work for a Tough Boss

ProAssisting Blog

When we say work for a tough boss, we're not necessarily saying someone like the Kevin Spacey character in “Swimming with Sharks” or the Meryl Streep character in “The Devil Wears Prada”—although if you can tough it out with someone

2010 1179

Day in the life: Brenda Rogers, EA to the CEO, Del Frisco’s Restaurant Group

Practically Perfect PA

Enjoy today’s day in the life: Brenda Rogers, EA to the CEO, Del Frisco’s Restaurant Group What are the main aspects of your role? The main aspects of my role are to manage the CEO and CFO’s active calendar of meetings and travel.

2018 207

5 Daily Habits That Will Make You A More Positive and Happy Person

Dumb Little Man

As we grow older and gain more wisdom through the years, we realize that money or popularity by themselves do not spell success. Rather, it is the presence of happiness in our lives that makes it all worthwhile.

2018 257

6 Strategies to Increase Productivity in the Workplace

Dumb Little Man

Happy and productive employees help a company to grow. Whereas, unproductivity at a workplace can make a company’s profitability suffer. Even the most dedicated worker can become unproductive.

2018 221

Creating Great Habits Through Self-Improvement

Dumb Little Man

When you realize you’re not happy in the situation you find yourself in, it’s time to take action. If you’re unsure about where to start and how to make that change, there are two options you can take: a sudden, dramatic overhaul of your life or gradual change that leads to a permanent improvement.

2018 210

Network like a CEO

Practically Perfect PA

It goes without saying that networking is essential for your career development. For a whole load of reasons, that I’m not going to write about in this blog, because we have lots of other blogs that talk about the benefit. So what am I going to write about today?

How to thrive, not just survive as an Assistant

Practically Perfect PA

Let’s face it, we all know that sometimes you can have the best day at work when you feel on top of the world and you are high-fiving your teammates and CEOs… and sometimes you want to throw your resignation at the first person you see in the office and run as fast as you […].

2018 208

Group booking… every travel manager’s nightmare!

Practically Perfect PA

Your boss comes to you and tells you that you need to book the travel for 100 people for a Winter getaway, and it needs to be done by next week… eek! Where do you even start? Well, there are two options: 1. Book it yourself. You could always waste several hours searching multiple websites […].

Travel 164

13 Reasons You’re Bored In Life

Dumb Little Man

“Live in the moment and enjoy the journey” is what they often say. Yet, there are still a lot of people who find this journey extremely burdensome, mundane, and dull. To sum it all in one word- boring.

2018 206

When I Give Someone Flowers, What Message is the Color Sending?

Dumb Little Man

A lot of people use flowers to express their feelings. Men, for example, declare their undying love to the women of their dreams by sending flowers. Whether it’s Valentine’s day, anniversary, birthday, a women will surely receive a bouquet of carefully arranged flowers.

2018 216

Profiles of the Dream Team - The Giver

ProAssisting Blog

I came across an article in a series of articles that talk about “The Dream Team” from a professional perspective and the one that caught my eye -and might be of interest to you- is the one titled “The Giver”. You can find the article HERE. You can also sign up to be alerted when more are posted.

2013 709

20 Questions to Know Yourself Better and Unlock the Immense Potential Within

Dumb Little Man

“Know Thyself”. All of us have heard this aphorism. Most of us acknowledge that unless you know yourself first, you really can’t achieve much in life. We also realize that we each have immense potential to create amazing things and find lasting happiness.

2018 248