Customers Rock!

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

2012 168

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

2012 168

Lithium’s Customer Heroes

Customers Rock!

2012 168

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia!

2012 168

Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders.

Customer Service Through Social Media: The game has changed

Customers Rock!

Today’s post is written by a guest blogger, Harry Rollason. Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online.

2011 168

The Old College Try

Customers Rock!

Today, I have a special guest blogger, Greg Meyer. Greg and I are kindred spirits when it comes to customer experience, and I asked him to share a recent car rental story and the lessons one can learn from it. Thanks, Greg. You rock! The Old College Try. “Do, or do not.

2011 168

The Hidden Power of Your Customers is Launched!

Customers Rock!

I just wanted to share some very exciting news with all of you – my book, The Hidden Power of Your Customers , is now launched!

2011 168

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

A friend of mine has been a member of a particular airline’s frequent flier program (we will call this major US airline, AirlineX) for a number of years. He even has a credit card linked to that account to help accrue points.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! readers, that it is happening.

2011 168

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Social media has been making it easier for user-generated content to appear as part of a brand’s marketing, usually with consumers.

2011 169

Tweets Not All Sweet on Black Friday

Customers Rock!

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday.

2010 168

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

Once again this year, I am pleased to be participating in the Bathroom Blogfest.

2010 168

The Latest at Customers Rock!

Customers Rock!

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. I will be moderating a panel again this year at BlogWorld & New Media Expo in Las Vegas, October 14-16. My session this year is a special one.

2010 169

From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. I was asked to participate in a chapter-by-chapter review.

2010 168

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Thanks to @Foundora for bringing it back to my attention. Enjoy! Many companies spend a lot of time and money on attracting new customers to their product or service.

2010 168

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Nate Bagley. Nate is the Social Media Expert at Mindshare Technologies. Mindshare is a leader in the Voice of the Customer industry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention.

2010 168

The Importance of Customer Listening

Customers Rock!

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening.

2010 168

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.

2010 168

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!).

2010 168

Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com.

2010 168

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

Today I am pleased to feature another guest post by Chip Bell. If you have seen the movie Ramen Girl (and even if you haven’t!), you will relate to this post. The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile.

The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance.

2010 168

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

2010 169

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. If you are a customer experience or other customer-centric professional, this is one event you should consider attending.

2011 130

The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment. There is one simple line of praise that every business should seek when it comes to gauging the customer experience.

2010 129

New ProAssisting coming in May 2018!

ProAssisting Blog

Please note that we have closed our training to new membership as we prepare to re-launch our company in May of 2018. Please come back then or enjoy our content from our blog posts below. We have been so thrilled to train so many assistants for the last 9 years and can’t wait for the next chapter. All our best, Stephanie and Ethan

2018 500

Assistants Worldwide Who Contributed to a Gratitude Book

Office Dynamics

I am overwhelmed by the hundreds of assistants worldwide who contributed to a Gratitude Book that was presented to me by my son, Brian, on my birthday (August 16).

2018 203

How To Crush Uncertainty And Realize Your Dreams

Dumb Little Man

You know the feeling. You have a dream or maybe a plan. You’ve been at it for quite some time now. Weeks, months or maybe years. And yet, the dream hasn’t come true yet. In fact, you feel farther from your goal than ever before. Doubtful thoughts mess with your head in an infinite loop.

2018 166

Day in the life: Stuart Martin, EA at Spotify

Practically Perfect PA

Enjoy today’s interview with Stuart Martin, EA at Spotify which is full of Executive Assistant Tips and Tricks. What are the main aspects of your role? I support one of the Vice Presidents within the Research & Development division here at Spotify.

2018 206

Want to Be Successful at Work? Watch More Soccer

Dumb Little Man

To the legendary Scottish coach Bill Shankly, soccer was not a matter of life and death – it was more important than that. In some parts of the world, the soccer team you support reflects your neighborhood, nationality, faith or social class.

2018 198

Productivity Secrets Top-Level CEOs Would Rather Keep to Themselves

Dumb Little Man

Ice freezing offices. Social media. YouTube. Fantasy football leagues. There is one thing all of them have in common – they are all primary suspects for causing your productivity at work to plummet. Even the top-level CEOs fall under temptation to watch the latest cat video uploaded on YouTube.

2018 185

How to Avoid The Regret of Yesterday And The Fear of Tomorrow

Dumb Little Man

“We look neither ahead nor backward. We look straight into the present.”. Stay in the present, be in the now, just for today. We’ve heard those lines time and time again, but we still struggle to get hold of this life-changing concept. Why is it so hard to know how to stay in the present?

2018 151

Challenges To The Business Of Hemp

Dumb Little Man

In 2017, $820 million worth of legal hemp products were sold in the United States. Yes, you read that right – legal hemp. From clothing and textiles to food and medicine, hemp has a long history of being a textile crop all over the world.

2018 137

Assistants Must Excel at the Fundamentals

Office Dynamics

From Joan Burge’s new book, Joan’s Greatest Administrative Secrets Revealed (2018). I know many seasoned executive assistants who think they do not need to focus on or pay attention to their basic skills, what is also known as the fundamentals.

2018 192

U.S. Non-Profit Sector: Big, Growing and Mostly Comprised of Small Non-Profits

Small Business Labs

The Johns Hopkins Non-Profit Economic Data Project recently released new data on the the non-profit sector of the economy. The data is for 2016 (the most recent available) and was developed in conjunction with the U.S. BLS ( click here to go the BLS's non-profit data landing page ). 

2018 144

5 Tips to Help You Make a Winning First Impression

Eat Your Career

As the saying goes, a first impression is a lasting impression. Those precious first few moments of interaction with a new contact can have a major impact on how that person sees you for the entirety of your relationship.

2018 141

35 Small Acts Of Kindness To Spread Happiness And Flex Your Kindness Muscle

Dumb Little Man

You want to be happy. So, you do everything to maximize your happiness. You do the things that make you happy. You set and achieve goals. You make as much money as possible so you can buy your way to happiness. But, what if I told you that one of the best ways to feel happy is to give it away.

2018 207

These Are the Really Dumb Things to Avoid in a Job Interview

On The Job

It’s not unusual to be a bit nervous for a job interview. It’s also not unusual to worry that you might say something dumb. But do you plan to ask the hiring manager the location of the nearest bar? Or why the hiring manager’s aura doesn’t like you?

2018 130