Customers Rock!

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

2012 132

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

2012 121

Trending Sources

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia!

2012 96

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online.

2011 94

Lithium’s Customer Heroes

Customers Rock!

2012 83

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does.

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Social media has been making it easier for user-generated content to appear as part of a brand’s marketing, usually with consumers.

2011 50

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

A friend of mine has been a member of a particular airline’s frequent flier program (we will call this major US airline, AirlineX) for a number of years. He even has a credit card linked to that account to help accrue points.

Influencers vs Advocates

Customers Rock!

What is the difference between an influencer and an advocate for a brand? A lot of people recommend that a brand practice “influencer outreach”; others suggest a brand advocacy program is paramount for an organization.

2011 29

The Old College Try

Customers Rock!

Today, I have a special guest blogger, Greg Meyer. Greg and I are kindred spirits when it comes to customer experience, and I asked him to share a recent car rental story and the lessons one can learn from it. Thanks, Greg. You rock! The Old College Try. “Do, or do not.

2011 22

The Hidden Power of Your Customers is Launched!

Customers Rock!

I just wanted to share some very exciting news with all of you – my book, The Hidden Power of Your Customers , is now launched!

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Thanks to @Foundora for bringing it back to my attention. Enjoy! Many companies spend a lot of time and money on attracting new customers to their product or service.

The Bathroom Experience

Customers Rock!

Once again I am participating in the Bathroom Blogfest. As I have mentioned before, if you have a physical presence, whether you are B2C or B2B, your bathroom is an important part of the customer experience. What does it say about your brand?

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. If you are a customer experience or other customer-centric professional, this is one event you should consider attending.

Tweets Not All Sweet on Black Friday

Customers Rock!

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday.

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

Once again this year, I am pleased to be participating in the Bathroom Blogfest.

The Latest at Customers Rock!

Customers Rock!

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. I will be moderating a panel again this year at BlogWorld & New Media Expo in Las Vegas, October 14-16. My session this year is a special one.

From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. I was asked to participate in a chapter-by-chapter review.

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Nate Bagley. Nate is the Social Media Expert at Mindshare Technologies. Mindshare is a leader in the Voice of the Customer industry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention.

The Importance of Customer Listening

Customers Rock!

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening.

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!).

Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com.

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

Today I am pleased to feature another guest post by Chip Bell. If you have seen the movie Ramen Girl (and even if you haven’t!), you will relate to this post. The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile.

The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance.

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment. There is one simple line of praise that every business should seek when it comes to gauging the customer experience.

How can Assistants achieve greater recognition at work?

Practically Perfect PA

What can PAs do to make sure they are getting the recognition at work that they deserve? How can Assistants achieve greater recognition at work? Recently, the OpenMeet team had the pleasure of participating in the annual Practically Perfect PA Assist Conference 2017 , where we ran a few workshops.

2017 98

Best tips on working with multiple managers

Practically Perfect PA

Last month I asked everyone on the Practically Perfect PA social media platforms to give me their best tips on working with multiple managers. Here are the results. Enjoy… There are some brilliant tips here! Here are my best tips on working with multiple managers.

2017 106

Minute taking template

Practically Perfect PA

Assistants have come a long way, we are all asked to do lots of different things as part of our role. However, nearly every assistant I know at some point will be asked to write a set of minutes. Love them or hate them – minute taking is never going to go away!

2017 67

Using networks to get stuff done

Practically Perfect PA

Just last week I was reminded how brilliant PAs are at using networks to get stuff done. I’m lucky to be a member of a direct messaging group on Twitter made up of some very awesome and proactive assistants.

2017 106

The Expanding High Skill Gig Economy

Small Business Labs

More and more professions that require advanced degrees or highly specialized skills are joining the gig and/or on-demand economy. A good example is law.    Crain's The gig economy comes to law  covers the expanding use of contract lawyers.

2017 77

Choosing Excellence Every Day

Office Dynamics

I absolutely loved Joan Burge’s article, Core Admin Skills Always Need Improving ! As John D. Rockefeller noted, “The secret of success is to do the common things uncommonly well.”. The principle she discussed of renewing and improving core skills is closely related to what Steven Covey calls “Sharpening the Saw”: the deliberate improvement of our tools to help us become more effective.

2017 113

Career development for Assistants: 5 common problems and how to solve them

Practically Perfect PA

Recently, the OpenMeet team had the pleasure of participating in the annual Practically Perfect PA Assist Conference 2017 , where we ran a few workshops on career development for assistants: 5 common problems and how to solve them.

2017 87

6 Questions To Ask When Designing A Business App

Dumb Little Man

App development for businesses and brands is on the rise. Many companies are waking up to its benefits and are now working to design and build their own. When in the process of mobile app development, there are so many variables and so many things to think about that if you are not careful — or if you lack experience — you might just miss a trick or two. To make sure you get the most out of your app, here are six questions you have to ask during design and development. How Can Your App Add Value?

2017 100

Top 10 Small Business Trends for 2017

Small Business Labs

This year we release our 10 th annual Top 10 Small Business Trends list.    A quick review of the lists illustrates an important forecasting point. While change appears to happen very quickly, trends generally take a long time to become mainstream.

2017 117

Building customer loyalty for small businesses

The Small Business Blog

Building customer loyalty is an important process for a small business. It helps encourage first-time customers to come back, builds a strong customer base, and can make you stand out from your competitors. So how should you go about achieving customer loyalty in a small business?

2017 76

Aging Baby Boomers Providing and Utilizing On-Demand Economy Services

Small Business Labs

Older Americans are increasing turning to the on-demand economy for both work and access to services.

2017 60

The keywords to help you land your next PA role

Practically Perfect PA

If you are anything like me, the new year brings a lot of soul searching and a nostalgic look back at the 12 months past. I have spent many a January reading self help books, joining gyms, going on diets and making resolutions that are generally forgotten around the middle of the month.

2017 106

Managing your boss’s schedule like a mega star

Practically Perfect PA

In my mind, the single most important aspect of our role is to save our Executive’s time. Saving our Executive time means they can spend that time on making the organisation more successful.

2017 89