Customers Rock!

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Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie. Volume.

2012 132

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. In my book , I talk about Killer Customer Service. Expectations.

2012 121

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock!

2012 96

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal.

2011 94

Lithium’s Customer Heroes

Customers Rock!

I have attended two of these events in the past – as a Lithium customer (Verizon). Here are some of my key takeaways. Heroes.

2012 83

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does.

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Not a great way to create long-term relationships. Customers Contribute.

2011 50

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

He even has a credit card linked to that account to help accrue points. Customers are watching the actions of your company. Photo credit: marco ).

Influencers vs Advocates

Customers Rock!

What is the difference between an influencer and an advocate for a brand? What do you do at your organization? What is working for you?

2011 29

The Old College Try

Customers Rock!

Today, I have a special guest blogger, Greg Meyer. Thanks, Greg. You rock! The Old College Try. “Do, or do not. There is no try&# - @yoda.

2011 22

The Hidden Power of Your Customers is Launched!

Customers Rock!

I just wanted to share some very exciting news with all of you – my book, The Hidden Power of Your Customers , is now launched! You rock!

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Enjoy! What kinds of touches were they?

The Bathroom Experience

Customers Rock!

Once again I am participating in the Bathroom Blogfest. What does it say about your brand? Which bathrooms do you think belong to which brands? link].

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. Sounds like a great event!

Tweets Not All Sweet on Black Friday

Customers Rock!

Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites. Thanks. rolling eyes*.”. · I tried! Yikes!

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

Once again this year, I am pleased to be participating in the Bathroom Blogfest. Now, here on Customers Rock!, I like to focus on the positives. link].

The Latest at Customers Rock!

Customers Rock!

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. My session this year is a special one.

From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

I was asked to participate in a chapter-by-chapter review. Great! This is a customer-focused approach. The Concept of microMarketing. You rock!

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Nate Bagley. Nate is the Social Media Expert at Mindshare Technologies. by Nate Bagley.

The Importance of Customer Listening

Customers Rock!

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. company. Photo credit: sazonov ).

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix. Take, for instance, a bank.

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Expectations. Customers have changed, and customer expectations have greatly changed! Employees.

Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin lives in the Twin Cities (Minneapolis & St. Paul).

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

Today I am pleased to feature another guest post by Chip Bell. If you have seen the movie Ramen Girl (and even if you haven’t!), I got a $1.00

The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. Community. Your Turn.

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

This may be it. This may be the year that it finally happens. Frank Eliason mentions the new commercial for the Chase Sapphire credit card service.

The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. But that’s only the set up.

Managing your boss’s schedule like a mega star

Practically Perfect PA

In my mind, the single most important aspect of our role is to save our Executive’s time. Create a routine for your Executive. Email Management.

2017 81

More Industries Moving to the On-Demand Economy

Small Business Labs

  Uber, Lyft and ridesharing services are often cited as examples. But Amazon is in many ways a better example. on-demand economy

2017 89
2017 89

How Trumpcare Will Impact Self-Employment

Small Business Labs

Trumpcare). Self-employed who are older or have lower incomes will likely be worse off. This makes sense from an insurance perspective.

2017 73

The keywords to help you land your next PA role

Practically Perfect PA

If you are anything like me, the new year brings a lot of soul searching and a nostalgic look back at the 12 months past. But where to start?

2017 106

Psychographic Profiles and Working Yourself to Death in the Gig Economy

Small Business Labs

A recent ad campaign by Fiverr  attracted a lot of attention, most of which was negative. and those who aren't. 

2017 60

Self-Employment and the Attributes of the Dream Job

Small Business Labs

Gallup's The Dream Job covers the key attributes employees look for in a job. These  These are: the ability to do what they do best.

2017 79

Secrets Revealed

Office Dynamics

Every person has secrets. They may be secrets about their families, health, money, business, fears, or successes. Some things should be kept secret or within a very small group. But there are other secrets that we should be sharing with others. What have you learned from years in the workplace that you aren’t sharing?

2017 104

Top 10 Small Business Trends for 2017

Small Business Labs

This year we release our 10 th annual Top 10 Small Business Trends list.  And it's mentioned below.  It's still too far away. 

2017 112

Getting buy in from the boss

Practically Perfect PA

“Succeeding in business is all about making connections. Business is all about personal contact. Richard Branson. Internal & External Training.

2017 106

Creating Powerful Presentations

Practically Perfect PA

At some point in an assistant’s career they will be asked to put together a slide deck for their Executive. This is the first question to ask. Slides.

2017 75

The Multstage Life and Self-Employment in the On-Demand Economy

Small Business Labs

  The chart below, from her MIT Sloan Review article The Corporate Implications of Longer Lives , illustrates this shift. 

2017 77

Are you wasting time?

Practically Perfect PA

So today I am sitting at my kitchen table hoping to write a few blog posts before my son wakes up from his morning nap. I am ready to start working.

2017 70

Highly Skilled Self-Employed Driving the Growth of the Gig Economy

Small Business Labs

The Resolution Trust, a left leaning U.K. By "privileged" they mean self-employed workers who are relatively highly skilled and well paid.

2017 83