Make or Break Moments

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Customer Service Still Number One

Make or Break Moments

The monthly report from E-zine Articles just arrived in my email. Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. I wrote the article before the economy took a turn for the interesting, when companies were still staffed and [.].

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What Can We Learn from Tough Customers?

Make or Break Moments

In the April issue of INC magazine, reporter Kasey Wehrum shares Sales Tips from the World’s Toughest Customers. Customers like Coca-Cola, Dell, Intuit, UPS and more. The lessons are simple and yet profound: Be different. And then make sure you prove it to us. We can spot a fake from a mile away. (In

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Banks Change to a Customer-Focused Message

Make or Break Moments

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?

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Do You Convey Value?

Make or Break Moments

……The school district should tell us about its investments like corporations publish in their annual reports and we can become better investor partners in the Hudson City schools.&# .&# This buyer desires transparency to make better decisions against their own judgement of value, calculated as current value (e.g. Beautifully said.

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Silence is Deadly

Make or Break Moments

I see from the reports that a really good number of people are clicking on the events. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service. But no communication isn’t sitting well with me.

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Set Yourself Apart from the Competition » Make or Break Moments

Make or Break Moments

They provide reports that show hours worked and random screen shots of Shriram’s computer so that I can see he’s working on my project during the hours he says he is. Do you take the time to address the prospect by name rather than a generic form letter? Do you anticipate their needs and offer them options? Cool beans.